Topic: Jackbit.com casino holding my funds and refuse to provide the reason (RESOLVED) (Read 565 times)

For future reference, when making threads like this, if the issue is solved you might edit your title and lock the thread to avoid spammers from posting in it for no reason. Also to keep the negative publicity off the casino.

Would be good to update your first post and just mention that it was resolved.

Yep everything is all fixed now!

Public exposure helps a lot in prioritizing your case, so you did good there. The money is on your account now and everything is cool?

They advertise themselves as a ''no KYC'' casino. So I filled in all the details (name, address, etc.) when I signed up but didn't send any KYC right away as there is not even a place on the website to send KYC documents. I had to withdraw after winning a few hundreds simply because I was getting manually rejected on every single bet I was trying to place, even bets below 10$.

They then triggered this "investigation'' when I tried to withdraw and about 2 weeks in they asked for KYC (after I made this thread here).

I'm not entirely sure this is what happened here. From what I can tell, the user didn't had their details filled in and probably triggered a KYC matrix during its first withdrawal. If you register just with a nickname on a regulated casino you'll always be triggered on the first withdrawal. We don't know the full story here. Look what they wrote:


So I'm 100% sure that we don't know exactly what happened, OP could maybe point out the exact process which happened, but from what I can tell (and I'm purely guessing here) is that he registered, didn't fill out his details properly, deposited $500 which was the first flag, won, and then immediately cashed out. Since this is a common abuser scheme he got flagged, and maybe he got flagged with 100 other users, so the ticket was pending. Once he reported it here, the ticket got bumped. He then filled out his details and withdrew his winnings.

This is my guess because it happens more than you think, but I would be happy if OP tells the full story.


From my own experience I can tell you that no one wants to build their reputation on broken deals, a licensed and regulated casino pays out the winnings regularly if they are within the payout limits. If it's above the payout limit (e.g. $30.000 or something, depending on their TOS) then they pay it out on a monthly basis. The thing is, payouts don't happen that often (the house mostly wins) but when they do, it's in an operators best interest to pay it out. If you don't do it, 1 year from now you can close down the business since you'll be losing the license, the game providers and payment providers.

One user before me mentioned how he reported them to AskGamblers, and this is what happens often. If you create issues for the users, they complain to your business partners, and if the business partners see that you're a scam, no one will want to offer their services to you, so basically you can lock up the operation.

Because of that, it's in everyone's best interest to pay out the winnings *if* everything is legal and within the TOS.

But that aside, I do encourage everyone to report scammy operator behavior, and I do agree that six months is too much for the investigation. Usually this can be done within 60 days without any issues if there's enough man power in the team, but if it's a new casino with just a handful of people, then it might take a month longer, but six is too much.

 

Just wondering if "investigation will be 6 months" is the default answer for any case of suspension or is it on a case by case basis initial investigation? Tbh, this kind of verdict would only encourage users to make public accusations on the fly instead of solving them quietly.

Each digit of the month represents 30 days of tedious waiting for the average guy.

The problem on this kind of terms was sometimes casino is using it to get more time to find a violation on the account in case they see that the account keeps winning. Like what happened to his case which casino just process his withdrawal because there’s nothing to find on his case rather than his betting history that keeps on winning.

Does casino typically flag a user account if they saw them that always win and bet on sports that is not popular?

Most casinos are going to limit bettors in small market games. Not sure why casinos even offer them if it's just going to be a problem for them in the long run. Rather see casinos concentrate on bigger markets and limit players less.

Yeah, according to him, he was allowed all the amount he had in the account ($937.15 in total). The $437.15 was just profit.

I agree with you, if they blocked him, let him just look for much better alternatives that are not too restrictive even when small profits are won provided his way of gambling is not manipulative or against the terms of service.

So are you trying to say you have finally been paid your total sum of $937 in full by Jackbit casino that was held pending?


It's actually not a big deal, because we have got lots of other reputable casinos here present on the forum you can try which offers same game features such as what they had on Jackbit. Because it's better walking away than having your funds frozen the second time.
E.g
1. Trustdice
2. Stake
3. Dualbit
4. Roobet
5. Rollbit

I don't think it has to do with the amount you won at all, but the way you bet. The markets you choose to bet on and the way you are betting is not welcome. Your activity was halted on the other site as well.

Maybe sites should remove the small markets and avoid having to deal with this. Maybe you should bet on larger markets.

I would like to step in a bit.

I never played on Jackbit.com and do not represent them, but what I do know is that they have full right to flag your account and investigate the situation for as long as it takes them to get to a conclusion.

Yes, usually that conclusion can be made within 30 days if you're a regular case (e.g. you triggered the abuser matrix, the KYC matrix or just raised a few red flags in general), but in case it's an acute situation, where a political person or money laundering is involved, then it can take longer than 30 days, depending on the amount of ping pongs and legal teams involved. This is why they most probably set 6 months in their terms of use. That's not an industry standard practice, but they have the full right to form it that way.

I'm not saying that they couldn't have handled the situation better, I'm just trying to shed some light on the situation since I'm also within the industry. At the end of the day I'm happy for you that you got the money withdrawn.

 

Final update :

Withdraw processed today finally but at the same time they fully blocked my account, it says ''user blocked'' when I try to log in. Shameful that these small casinos will block your account after a mere 400$ in profit and it takes 3 weeks + a few messages on this forum to get the withdraw sorted out.

I hope everything gets sorted and works out in the positive way. I personally wasn't really happy with the idea that they were going to carry out an investigation that would take several months without even giving you the reason the investigation is taking place.

One wonders if a casino "investigates" someone for half a year, consequently locking up their funds for that long and later find out that the person is innocent. Do they even think about compensating the customers for time wasted and inconveniences caused?

Just sent my verification documents now. Will update accordingly once everything is settled for sure.

Thanks to "Jackbit casino" for this current update, because with this now "O.P" has chance of getting his fund as soon as possible. So I will love O.P to go do as already suggested by Jactbit casino representative here on the forum and give us update immediately he/she has received his/her total fund of $937 paid in full. Because moreover, I know how painful it could be knowing you have money and yet can't have access to your fund.

Hello again,
As I got informed Jackbit team has requested verification and after that you will get your funds right away
Thank you

Update :

After talking to the jackbit representative on here, I asked jackbit livechat for an update and was told this :

Support agent 04:32 PM
From what I can see, your case has been pushed forward.
Support agent 04:33 PM
It has been sent to the relevant department and when the case is solved you will receive an answer.


So basically the exact same response I was getting even before asking for help here. Been 2 weeks now with no proper explanation for the investigation...

Legally they have save themselves as no one can claim anything against this casino until six months have passed by and no conclusion is given by the casino. Due to this clause in their term of service, they not only buy the time and also think that by the end of 6 months, the intensity of the claimer will be less and/or he may not be there to get this withdrawal.

I would say that before depositing at any casino, we should clearly read their terms of services so that we are not stuck in an unfortunate situation.

Maybe this is a way to deal with them? OP should try that.

If they have 6 months written in their T&C, there's not much you can do. It's not a scam as long as they return the funds after 6 months. It's how those "legit" cloud mining sites were operating by giving you your money back if you wanted it but without any profit on top of it and it took months before you found out that your contracts aren't going to make you any money. You couldn't call them a scam because they had it all in their T&C and were returning the money at request. They were making money by mining with hardware bought for money deposited by you.

If I were a Jackbit representative I'd try to expedite things so that the least people possible get to know about this situation. It would be a waste of time and money to advertise on a forum where you have open scam accusations. Either accuse the player of something or return the money.

No one said the opposite and no member from those who replied to this thread accused your casino of scamming, at least not yet. However, they are annoyed with the time the investigation may take.
As per OP's claims: his account is one month old, he deposited only $500, he placed only 12 bets.. Why would analysing and investigating such a small amount of data/info take this long!
Plus, when you take the decision to lock a customer's account and/or seize his funds, you should have the courtesy to inform him first.

The question is, is the 6-month investigation duration covered in their rules and regulations, and do their Terms and conditions cover this unlawful act?
-If yes then ops should have avoided the casino from the unset, but if no then the jack it team should allow the oos withdrawal because six months is too much time to wait for a small case like this.

I would find nothing to take from the accusation if there were not the investigation time that will take 6 months. Would you mind what's in your mind about the time? It's too unrealistic to take that much time to resolve a case. You are not even the most crowded casino in the world. Do you have a million users playing on your site?

Also please find me in your term where it is written that an investigation will take 6 months.

Hey all,
We have reach out to this player in our thread as well
Jackbit team was investigating this player and they will reach out to player as our information
When the problem will be solved, please update it as well
For information, please read T&C because casino have right to investigate the player if something suspicious is found
Every action is happening according to rules so please not blame the casino in scamming
Thank you and I am sure you will get the funds if everything was legal

They are shady. I have been through it as well. Jackbit is owned by Rykers, and so is Freshbet. I had an account at freshbet before and they gave me the exakt same BS that they are giving OP.

They held my account on hold for 2 months, but when I submitted a complaint at Askgamblers they cashed out.

In this world of sports betting, if you are good at what you're doing it's enough to be called a fraud and suspicious.

I have no issue tagging a casino if I feel like shady shit is going on, but I try not to tag 1st ask questions later as a lot of these accusations are usually users trying to apply pressure to a casino hoping to be paid for what turns out to be shady activity on their part. I also like to see a casino rep reply before making a decision 1 way or the other.

So far 4 days have passed and no reply from jackbit. You would think they might want to make a statement of some sort. Their account hasn't logged in since the 3rd so let's see if they make a reply when they do login. I'll pm them as well in case they are not aware of the thread.

I'm not trying to defend Jackbit here, but as I said above if you or other user think it's ridiculous and shady for the casino to hold someone account for 6 months without any explanation, why no one leave negative feedback and flag to Jackbit's representative account? it's apply to Cloudbet too since they done similar thing. Since there's no negative feedback and flag, I think everyone agree if Jackbit and Cloudbet aren't shady casinos.

No offense, everyone.

I completely agree, however, they didn't tell you they would hold your funds for 6 months. The support agent said the investigation can take up to 6 months. There is a clear distinction. In theory it can take that long or be completed in a day/week/month, etc. Their terms don't mention any time frames though. I guess the support agent is speaking based on their experience.

https://jackbit.com/en/static/terms?category=generalterms

Have you asked the casino representative to reply here with more information?

I have to agree that 6 months is ridiculous. At most a week or 2 is all an official investigation should take. Assuming they do take 6 months I would want the funds converted to btc price at the price btc was when you initially requested a wd. Btc is liable to climb 20k or decrease 20k at anytime and I would feel cheated if I only got half the btc I would have 6 months later.

Looks very timely because that casino is trying to market thier services in the forum just recently. It's hard to believe it would take 6 months though. The most patient man in the world will likely shout to the top of his lungs for this. Because it keeps him hopeful and then disappointed in the end after the long wait.  It's best to just tell the user straight that he will not get his money back because of his suspicious activity.

If you already thought of writing something useful, then at least you could have read more carefully what it is about, because the casino is actually called Jackbit, not JackRabit.

The thing is that the OP is not aware that he did something illegal, and he is quite right that it is not normal for someone to block his account and that he has to wait up to 6 months to even find out what the problem is. This is very unprofessional behavior and a definite red flag for every potential user.

I will never agree with anyone who says that this is something normal in this business, although I know that a lot of people try to abuse online casinos, but they need to implement better protection methods and hire more people to speed up the investigation process.

the evidence you show, really proves it, and it seems that you have also made a report to their ANN thread, because jackbit is a new gambling site that is still trying to build a reputation, surely they will solve the problem you are experiencing.

Yes, 6 months is a long time.  this is the reason why a new gambling site should have a bug campaign because their system is most likely still premature, hopefully the OP's problem will be resolved quickly.

They said it can take up to 6 months but it doesn't mean they actually mean it (I hope).

But a new casino that really wants to grow should have customer satisfaction as its first priority over and I visited their ANN where I mostly saw positive reviews about their service also someone notified about this thread in their ANN so hopefully, their representative will come up with a valid answer so until that be patient.

Such a pathetic act by some of these casinos that think they can just get away pointing out their useless terms of service. What if you had lost the whole sum? Would they have blocked your account?

You have a right to know why your account was blocked or is being investigated. Is it that hard for them to do?

During the 6 month investigation it was very long, then with $ 937 it had to take 6 months and even this was not hundreds of thousands of dollars won so I just found out about this problem until this investigation has gone on and obviously we will get tired of waiting for it.

From what the OP said, he didn't break anything, but we don't know if he's honest or not, because usually an account that's invested means he has a problem that needs to be followed up, but that's something they don't know yet.

One is the PM of the Jackbit representative on the forums and he can clarify the reasons for his investigation here.

Personally, I don't play on JackRabit but I do agree with coin-investor 6 month is very long time. But are u really not doing some illegal activities?
If don't just say on their public group usually or try to email them one more time

Six months is just too long to resolve the issue you can create a flag now and ask others to support it, I have read similar issues getting resolved in less than a month, newly launch casinos should at least avoid issues like this when they are starting to build their reputation, it's ok to hold one's account and do an investigation but not as long as six months, it's already a warning sign for them and gamblers should be aware of this.

Who said that? there's an old and reputable casino which ask the gambler to wait for up to 6 months investigation. The reason why I said it's reputable and many users think it's right, because there's no one give any negative tag on their representative's account.

The reason why they're not yet giving any explanation about the rules you broke is they're still going to investigate your account and examine which rules you've broke, they're want to make sure your account are clean 100% from their terms of service. This is nothing new especially for a new casino which have limited bankroll, you only need to be patient.

If you think Jackbit is a scammer, you can leave negative tag and create flag type 3 on their account.

The investigation phase is unjustified as this is my first and only account and I have not broken any rules. Furthermore, the casino is unable to provide the reason of the investigation which makes me think it's just a way to delay paying me out. It's not reasonable for any reputable casino to hold a user's funds for 6 months without justification.

If you look at their thread on the gambling section : https://bitcointalk.org/index.php?topic=5434569.140, you will see that this has happened to other users who have not been paid yet.

I made this accusation more as a way to warn others who may want to sign up on Jackbit in the future.

I could not understand while your account is in the investigation phase you created a scam accusation. You have to wait to check if there is anything wrong. Anyway, how long they have asked and have you any updates? I have just noticed that their profile on the forum is not active. Still you can send them a private message on the forum.

What happened::
I opened an account on Jackbit.com in late december and did a single deposit of 500 usdt-erc20 on december 28th 2022. I placed a grand total of 12 bets in a month on the website and won 437.15$ in profit, bringing my total balance to 937.15$ usd. At that point, I realized that every single bet I was trying to place was getting rejected by the casino's trading team so I decided to withdraw my funds on january 29th 2023. The next day, my withdraw was canceled and I was told on livechat that my account was under investigation (which could take up to 6 months to resolve!). I inquired about the reason for the investigation and they told me that per their company's terms, they had the right to not provide the reason.

My current balance of 937.15$ is being held hostage for maybe 6 months and the casino refuses to tell me the reason. I have already sent a complaint via their gaming license in Curacao so I am waiting for an update on that, but I would advise against playing on a casino that cannot even pay such little sums. Probably have solvency issues, etc

Below you will funds screenshots of my discussions with the livechat as well my username and a proof of the total amount of deposits/current balance.


Scammers Profile Link:
https://bitcointalksearch.org/user/jackbitcom-3528006

Reference Link:
https://imgur.com/a/vbwb4KM

Amount Scammed:
937.15$ usd