Do you happen to use an outdated version of Jaxx Liberty
They claim to have fixed it on this version:
[06/20/19]
Fixed:
Address generation failure when updating new wallets: users will no longer receive the TX-001 error when updating new wallets.
Check out some threads where some people also experienced the same error
- https://www.reddit.com/r/jaxx/comments/c5hxy7/what_is_error_tx001/
- https://twitter.com/Jaxx_Support/status/1150317802160578561
And one of the bug is your address changes or funds is "missing" after update the Jaxx itself,
JAXX Bitcoin/Ethereum wallet - DO NOT USE
Missing funds from my JAXX wallet
I wouldn't try to reinstall or update the Jaxx software before obtain the seed, mnemonic or private key of my address if i were to use Jaxx.