JaXX is still in the development mode and it has lots of bugs in the android and IOS both versions.
I will suggest using another wallet which is more stable or for security use offline wallets.
I will suggest using another wallet which is more stable or for security use offline wallets.
Second this! Jaxx one of the most buggiest wallets I have come across. Never shows the right balance and takes forever to load. The only reason I believe that people would use this is because of the multi asset feature which you don't find in most of the wallets.
Since you are on Android give Coinomi a try. I feel it a great alternative if not better. It had a shapeshift kind of exchange feature similar to Jaxx. I will leave the link to the wallet below so you can give it a try.
https://coinomi.com/