I have no reason to pretend to be Josh. I happen to think he is a good guy; and after working with him these past few months, I know how much time and effort he puts into trying to deliver these miners and fix our technical errors. He has barely gotten any sleep for the past 7 months-- trying to diagnose the problem. If any of our patient clients are on here, I hope after reading this you will continue to give us your feedback and we greatly appreciate your business and standing by us while we fix the issue, thank you for your patience!!
Recalling that a few hundred 1.2 TH/s miners were shipped prior to a single person on this forum received even one, is it safe to save that they too are experiencing issues with their miners?
https://bitcointalksearch.org/topic/m.5962169
Quote
Re: Official Thread: AMT
March 28, 2014, 11:30:42 PM
#4754
Quote from: RickJamesBTC on March 28, 2014, 11:04:51 PM
You want a list of questions?
How many people do you have assembling miners?
Do you have parts for all the miners that have been ordered?
If not, are you buying parts piecemeal as you get more funds from new orders?
How many miners ARE YOU BUILDING every day?
Are you shipping miners in order of order numbers?
What order number have you shipped up to?
Do you see how answering some simple questions like that could provide your customers with actual information that would quell much of the anger?
Also, since you have lied numerous times about some of these questions, like when you said you were shipping orders in February, some pictures of the inventory of parts and the shipments of miners would help. You say you have enough cases for the next 500 orders? Mining PCBs? Take a picture of them, in bulk, from far enough away to show the total quantity. You say you are shipping miners every day? Take a picture of a stack of outgoing boxes.
Simple!
We'll respond to this one but after that we're going on the offense rick.
We assemble in two locations - one with 6 assembly people 9-3:30. The other with 3-6 people depending on the day and everyones schedule.
We have purchased parts for all orders up until March 18th, no we're not going to go ask the CM's if we can go in their parts cages to take pics of our components, that's just weird. And you'll end up saying - those could be parts for anything.
Best day so far was about 22 miners built and shipped in one day. But half of those were cage only miners for a few of our farming clients. So full miners the best day was around 15 units built and shipped. Please account for the heatsink station - individual board testing station, 5 in a cage testing station - before it actually goes to a case assembly. We have 8 tests board on heatasinks must go through from the time we receive them from of AOI and manual inspection before they actually placed in a cage.
Yes in some cases we're shipping miners in order, but sometimes if a client comes and assists to build other clients miners, we appreciate that kind of effort and will let him take his/her miner at this point.
We've shipped up to the 1200's - a few hundred thus far, earlier batches when clients agreed to take the risk and receive their miner despite heat/pcb problems.
Tomorrow well go take pictures of boxes on pallets if it makes you happy. But you'll still break it and down and find something wrong with it im sure.
We'll even get the fedex freight guy to do an interview but then you'll just counter that with some excuse. but all the things even writing this response takes away time from support and other vital things. but we're going to start playing offense soon, so its cool.
March 28, 2014, 11:30:42 PM
#4754
Quote from: RickJamesBTC on March 28, 2014, 11:04:51 PM
You want a list of questions?
How many people do you have assembling miners?
Do you have parts for all the miners that have been ordered?
If not, are you buying parts piecemeal as you get more funds from new orders?
How many miners ARE YOU BUILDING every day?
Are you shipping miners in order of order numbers?
What order number have you shipped up to?
Do you see how answering some simple questions like that could provide your customers with actual information that would quell much of the anger?
Also, since you have lied numerous times about some of these questions, like when you said you were shipping orders in February, some pictures of the inventory of parts and the shipments of miners would help. You say you have enough cases for the next 500 orders? Mining PCBs? Take a picture of them, in bulk, from far enough away to show the total quantity. You say you are shipping miners every day? Take a picture of a stack of outgoing boxes.
Simple!
We'll respond to this one but after that we're going on the offense rick.
We assemble in two locations - one with 6 assembly people 9-3:30. The other with 3-6 people depending on the day and everyones schedule.
We have purchased parts for all orders up until March 18th, no we're not going to go ask the CM's if we can go in their parts cages to take pics of our components, that's just weird. And you'll end up saying - those could be parts for anything.
Best day so far was about 22 miners built and shipped in one day. But half of those were cage only miners for a few of our farming clients. So full miners the best day was around 15 units built and shipped. Please account for the heatsink station - individual board testing station, 5 in a cage testing station - before it actually goes to a case assembly. We have 8 tests board on heatasinks must go through from the time we receive them from of AOI and manual inspection before they actually placed in a cage.
Yes in some cases we're shipping miners in order, but sometimes if a client comes and assists to build other clients miners, we appreciate that kind of effort and will let him take his/her miner at this point.
We've shipped up to the 1200's - a few hundred thus far, earlier batches when clients agreed to take the risk and receive their miner despite heat/pcb problems.
Tomorrow well go take pictures of boxes on pallets if it makes you happy. But you'll still break it and down and find something wrong with it im sure.
We'll even get the fedex freight guy to do an interview but then you'll just counter that with some excuse. but all the things even writing this response takes away time from support and other vital things. but we're going to start playing offense soon, so its cool.
