KNC Jupiter suddenly died. Anybody had similar issue?

bobsag3

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Owner, Minersource.net

Quote from: Dalkore on October 27, 2013, 02:40:11 PM

Quote from: bobsag3 on October 27, 2013, 02:22:15 PM

Quote from: Dalkore on October 27, 2013, 02:11:10 PM

My issue: One unit does not get through the boot process. The LEDs on the right side of the Ethernet port never turn on. It stops at that point. I have triple checked all connection and swapped a known good PSU. I sent an email in without response. At this point I think I have a bad controller board and just need them to send me a new one so I can mail this one back. Anyone else have this issue?

-D

Have you tried reseating the beagle board and or all the connector cables from the ASICs to the control board? Also what firmware were you on before the issue came up?

I did but I will do it again to be absolutely sure. It has the stock firmware which I believe 0.96. Can I actually take the beagle board, which I assume as the network port on it, and reseat it? I didn't know if it was secured on there or if it was removeable.

-D

I know its not secured well enough to survive shipping and not coming loose, so you should be able to remove it.

Paladin69

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Activity: 784

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Quote from: FeedbackLoop on October 27, 2013, 02:32:56 PM

Quote from: Paladin69 on October 27, 2013, 02:28:48 PM

Try booting it up without the network cable plugged in and see if it stays on.

You're also going to have to test each board alone with the other PCI-E's disconnected.

In his video the network cable IS off and he stated the PCI-E's were all unplugged. Undecided

oops...weary of clicking links.

Mine had a bad card and it took down the whole system after 10 minutes every time. I couldn't get it to turn back on to test each board until the network cable was unplugged. That was all I personally had to do.

RMA'd the bad board. Then the next day they came out with the enablecores.bin, always wondered if that would've helped...

Dalkore

legendary

Activity: 1330

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Mining since 2010 & Hosting since 2012

Quote from: bobsag3 on October 27, 2013, 02:22:15 PM

Quote from: Dalkore on October 27, 2013, 02:11:10 PM

My issue: One unit does not get through the boot process. The LEDs on the right side of the Ethernet port never turn on. It stops at that point. I have triple checked all connection and swapped a known good PSU. I sent an email in without response. At this point I think I have a bad controller board and just need them to send me a new one so I can mail this one back. Anyone else have this issue?

-D

Have you tried reseating the beagle board and or all the connector cables from the ASICs to the control board? Also what firmware were you on before the issue came up?

I did but I will do it again to be absolutely sure. It has the stock firmware which I believe 0.96. Can I actually take the beagle board, which I assume as the network port on it, and reseat it? I didn't know if it was secured on there or if it was removeable.

-D

FeedbackLoop

hero member

Activity: 742

Merit: 500

Quote from: Paladin69 on October 27, 2013, 02:28:48 PM

Try booting it up without the network cable plugged in and see if it stays on.

You're also going to have to test each board alone with the other PCI-E's disconnected.

In his video the network cable IS off and he stated the PCI-E's were all unplugged. Undecided

Paladin69

hero member

Activity: 784

Merit: 1000

Try booting it up without the network cable plugged in and see if it stays on.

You're also going to have to test each board alone with the other PCI-E's disconnected.

bobsag3

hero member

Activity: 546

Merit: 500

Owner, Minersource.net

Quote from: Dalkore on October 27, 2013, 02:11:10 PM

My issue: One unit does not get through the boot process. The LEDs on the right side of the Ethernet port never turn on. It stops at that point. I have triple checked all connection and swapped a known good PSU. I sent an email in without response. At this point I think I have a bad controller board and just need them to send me a new one so I can mail this one back. Anyone else have this issue?

-D

Have you tried reseating the beagle board and or all the connector cables from the ASICs to the control board? Also what firmware were you on before the issue came up?

Dalkore

legendary

Activity: 1330

Merit: 1026

Mining since 2010 & Hosting since 2012

My issue: One unit does not get through the boot process. The LEDs on the right side of the Ethernet port never turn on. It stops at that point. I have triple checked all connection and swapped a known good PSU. I sent an email in without response. At this point I think I have a bad controller board and just need them to send me a new one so I can mail this one back. Anyone else have this issue?

-D

czz

newbie

Activity: 48

Merit: 0

No, there is no visible damage. That would be too simple

DyslexicZombei

sr. member

Activity: 364

Merit: 250

Quote from: czz on October 26, 2013, 07:20:40 PM

No way to reflash either. When attempting to boot from an sd card with a recovery image, it behaves exactly the same way.

Not a good sign. Honestly sounds like the magic smoke came out when you weren't looking.

Any fried marks on any PCBs or the smell of anything burnt?

czz

newbie

Activity: 48

Merit: 0

No way to reflash either. When attempting to boot from an sd card with a recovery image, it behaves exactly the same way.

czz

newbie

Activity: 48

Merit: 0

DyslexicZombei,

No I did not have this with any other firmware. It was also working well on 0.97 since the day it came out.
Anyways this more likes a hardware failure to me.

The beaglebone seems to work when disconnected from the controller board. It only behaves this way when plugged into the controller. So the controller might be dead.

DyslexicZombei

sr. member

Activity: 364

Merit: 250

Quote from: czz on October 26, 2013, 05:22:05 PM

DyslexicZombei,

Firmware 0.97

Oof. Have you had anything similar happen with previous firmware versions? I'd suggest that anyone not do any firmware upgrades to chase a few more GH/s without thoroughly checking out how well *other* canaries in the coal mine are doing. I've been in the line of work of US Govt. Test & Evaluation and Research & Development for about 10 years.

These miners, and every other miner, are essentially prototypes and would be rated at low TRL levels using the military's classification system for new tech.

Quite a few people have had major issues w/ 0.97. Hopefully, they'll cross ship you a replacement Jupiter without waiting for your Jupe to arrive.

czz

newbie

Activity: 48

Merit: 0

DyslexicZombei,

Firmware 0.97

DyslexicZombei

sr. member

Activity: 364

Merit: 250

Can you please tell us what firmware version that you're using?

You didn't mention this crucial piece of info. Thanks.

czz

newbie

Activity: 48

Merit: 0

Hard reset did not help

ralree

hero member

Activity: 518

Merit: 500

Manateeeeeeees

Have you tried the hard-reset procedure?

czz

newbie

Activity: 48

Merit: 0

Hi everybody,

My Jupiter died today. It looks like either the beaglebone or the controller board is dead. This happened just today suddenly during normal operation. It worked well a week before that.

After I turn on the power, following happens:
1) the "power" LED turns on
2) in 3-4 seconds, User LED 0 turns on
3) in 1-2 seconds, all User LED's turn on
4) in a second, all LED's go black, and the white light on the controller board never turns on
5) in some time, this repeats

This happens with two different power supplies. Also this happens regardless if I have PCI-E connectors connected, or if I have them disconnected. I have also made sure that Beaglebone is connected firmly to the controller.

Video here:
https://dl.dropboxusercontent.com/u/4387628/2013-10-26%2015.57.12.mp4

Of course I contacted KNC but they will be out for weekend, so for now I'd just like to know if anybody had a similar issue. Also I have a slight hope there is something that can I can fix myself.

Topic: KNC Jupiter suddenly died. Anybody had similar issue? (Read 1712 times)