Topic: KnCMiner Neptunes Refund List (Read 5074 times)

Has anyone recently received a Neptune refund from KnC?  They indicate they have moved into May for refund processing but I have yet to get to someone who can give me a concrete answer as to when my refund will process.

Neptunes ordered: 3
Refund requested: 06/June/2014
Currency: USD
Status: Waiting (as of 11/Nov/2014)

Reviving old thread.

Neptunes Ordered: 2
Refund Request Date: 05/31/2014
Refund Currency Requested: BTC
Refund Received Date: Waiting
Currency Refunded: Waiting

How much can me earn per month with Neptune-3Th/s?   

mokahless
1 ordered
15/05/2014
BTC
Waiting
Waiting

Hmm. I guess you aren't updating this anymore.

mokahless
1 ordered
15/05/2014
BTC
01/07/2014
BTC

Neptunes Ordered: 2
Refund Request Date: 04/05/2014
Refund Currency Requested: USD
Refund Received Date: 05/15/2014?
Currency Refunded: BTC @ 450 spot

Requested refund on May 15 for 2 Neptunes orders.
Refund was in BTC to expedite process according to KNC.

Still waiting for refund.

Also on the KNC forum there was a link to this page posted by one of the users, which seems to have been removed since it can not be found, and it was a link fairly new.

On my last email I got from KNC they are claiming refunds will take 1 to 2 months in BTC and more for wire, that is completely unacceptable, it seems they are following the path of BFL.

Updated my post as I finally got a refund in BTC on 4/6/2014 after playing games after games with them.  You guys may want to check your wallet for the June 4th batch of refunds.

Neptunes Ordered: 1
Refund Request Date: 04/22/2014
Refund Currency Requested: USD
Refund Received Date: Waiting
Currency Refunded: Waiting

refunded in btc today

only 7.5 weeks

Updated. Please check for error.

Neptunes Ordered: 1
Refund Request Date: 04/08/2014
Refund Currency Requested: USD
Refund Received Date: Waiting
Currency Refunded: USD

Neptunes Ordered: 1
Refund Request Date: 14/04/2014
Refund Currency Requested: USD --> BTC (was told that it would be faster)
Refund Received Date: 4/6/2014 (Games after games after games)
Currency Refunded: BTC

Just got refunded on only ONE of these orders.

Still waiting for the second one.

Received the refund for the second one as well. I guess today was the day we were all waiting for...

Got refunded today.

Refund Inquiry: 09/04/2014
Refund Request Date: 16/04/2014
Refund Currency Requested: USD
Refund BTC Conversion: 02/05/2014
Refund Received Date: 15/05/2014
Currency Refunded: BTC

Spot price seems to be at 7am EST

I received my refund in Bitcoins from KnC today. 35.1BTC for the miner i paid for in cash.

Received my refund in BTC today for 1 Neptune.

adizzle
neptune ordered: 1
refund requested: apr16th 2014 in usd

refund currency switched to bitcoin may 9th 2014

refund received: may 15th 2014 in bitcoin

I and many others in the KNC thread are out. Received the refund. Thx and bye.

Confirm what? That they are scammers? Haven't seen anything yet...

KnC BTC refunds processed today, starting with the earliest requests.

Please confirm

I have 2 refund request

Neptunes Ordered: 2
Refund Request Date: 9 April 2014
Refund Currency Requested: USD->BTC 02.05.2014
Refund Received Date: 14.05.2012 (TODAY )
Currency Refunded: BTC

Neptunes Ordered: 2
Refund Request Date: 02 May 2014
Refund Currency Requested: BTC
Refund Received Date: Waiting
Currency Refunded: Waiting

Neptunes Ordered: 2
Refund Request Date: 15 April 2014
Refund Currency Requested: BTC
Refund Received Date: Waiting
Currency Refunded: Waiting

I received my refund in BTC 2 hours ago:

aramaic   1   09/04/2014   USD>BTC (09/05/2014)   received - 12/05/2014    BTC

Neptunes : 1
Refund Request Date: 17/04/2014
Refund Currency Requested: USD
Refund Received Date: Waiting
Currency Refunded: Waiting

Written from mobile.
So no formatting.

1 Neptune refunded via btc

Neptunes Ordered: 1
Refund Request Date: 04/01/2014
Refund Currency Requested: USD
Refund Received Date: 04/11/2014
Currency Refunded: USD

  LOL, 12-April-2014

Neptunes Ordered: 2
Refund Request Date: 3/31/2014
Refund Currency Requested: USD > BTC on 05/05/2014
Refund Received Date: Waiting

LOL, considering your avatar [if you meant may 12, not dec 5]

In my opinion (based on conversations):

1. they have a queue based on initial refund requests for USD. see point#2

2. because some people switched to BTC option, they did not made a new queue, but refund based on vague understanding of initial request plus BTC request timing.

3. there are people with more or less authority that you get connected to.
a. Nicolette could not do anything, just repeat the same thing over and over. She also sounded very unhappy.
b. Anna is apparently the customer support manager, but sometimes has unrealistic projections (she uses the phrase "in a few days", but I was refunded on the 10th day-is this truly a few days?)
c. Keith and Liam both sometimes post on knc forum. Keith was telling me "a couple of days", but I was refunded at the end of the third (after another call).
d. Liam told me that he has to talk to a manager, but then refund went through. I called at 6am US central (which is 1pm Stockholm). I think that by 3-4pm Stockholm ALL refunds are done for the day. I noticed that some refunds from the same account were done before me, so try 5-6 am eastern in US.

4. After the initial refund request I waited two weeks before doing anything, then emailed, then emailed a week later, then once in three days. After I was told that it is coming, but i was still not getting it, i called every day for three days (but never more than once a day), but I was getting there too late (called at 8-9am US central), then, luckily, called at 6am (1pm Stockholm time).

Anyway, this could be just a random sequence of events. You might get it in three days as someone else did.

I hope that this helps. I was getting really anxious about it before todays developments.

1st. initial request on 12/April/2014
2nd. emailed bank details after receiving reply on 14/April/2014
3rd. emailed on 23/April/2014 just saying "here is my BTC address if makes refund easier", and got reply next day "You will now be refunded in BTC instead of USD via bank transfer"
02/May/2014 payment appeared in my wallet.

No problems at all, Guess I was lucky  

edit.  date fixed. BTW, I use Australian format

glad to see someone's putting this together!

Neptunes Ordered: 1
Refund Request Date: 08/04/2014
Refund Currency Requested: USD > BTC on 05/05/2014
Refund Received Date: Waiting


to those who were successfully refunded....how persistent were you? did you have to call/email frequently?  i've sent a few emails with nothing but the generic response...they don't seem to be refunding in order of request, so just wondering if i can do anything to increase my odds.

The bigest knc promoter, wants refund. OMFG

Please everyone check the table in the first post for any errors or omissions.
Thank you.

Neptunes Ordered: 1 (paid BTC12.112)
Refund Request Date: 12/04/2014
Refund Currency Requested: USD (AUD)
request change to BTC date: 23/04/2014
Refund Received Date: 02/05/2014
Currency Refunded: BTC  (BTC22.588)

BTW, emails I sent when in a polite tone, maybe helps

Neptunes Refund Ordered: 1
Refund Request Date: 09/04/2014
Refund Currency Requested: Wire First Changed to BTC today 09/10/2014 Confirmed for process
Refund Received Date: Waiting

Neptunes Refund Ordered: 2
Refund Request Date: 01/03/2014
Refund Currency Requested: BTC First [Denied, now Wire]
Refund Received Date: Waiting
Currency Refunded: Waiting

Neptunes Refund Ordered: 1
Refund Request Date: 09/05/2014
Refund Currency Requested: BTC
Refund Received Date: Waiting
Currency Refunded: Waiting

Neptunes Ordered: 2 (paid USD 26,400)
1 Refund Request Date: 25/03/2014
Refund Currency Requested: USD
Currency Refunded: USD on 01/04/2014
2nd refund request date: 08/04/2014
request change to BTC date: 29/04/2014
Refund Received Date: 09/05/2014
Currency Refunded: BTC (BTC 29.5)

Note: Called and emailed multiple times before
Today (May 9), called, spoke to Liam, refund issued (Thanks Liam!)

Tips:
Talk to Liam, maybe Keith; DO NOT talk to Nicolette (she is not even at the mainsite-I think she is on Skype judging by poor voice quality, probably in Boden???).
Be POLITE, but firm, ask nicely to issue refund today if you were waiting a month or so and more than a week on BTC.

Neptunes Refund Ordered: 1 3
Refund Request Date: 03/04/2014
Refund Currency Requested: USD BTC
Refund Received Date: 23/05/2014
Currency Refunded: BTC

[edit]
I changed my refund request from USD to BTC for 3 units
[/edit]

Neptunes ordered: 2

Refund request date: 25/04/2014

Refund currency requested: US$> BTC

Refund Received Date: Waiting

Currency Refunded: Waiting 

Neptunes Ordered: 2 @ $13K each
Refund Request Date: 08 April 2014
Refund Currency Requested: BTC or USD
Refund Received Date: Waiting

Neptunes ordered: 1
Refund request date: Apr 16 2014
Currency requested: USD (12 business days after initial request (which i asked but was denied bitcoin refund) they email me offering bitcoin refund...i accept...told a couple more days... )
Refund Received Date: Waiting
Currency refunded: Waiting

I bought 4 of these Neptunes and have just requested a refund on one.
I assumed i would get a refund in USD but KnC have emailed me to say it would be faster if i take my refund in Bitcoins (Which is unusual).
I still have 3 and i was going to refund them but since KnC are now offering a 2nd Neptune for all first batch orders i think ill keep them for now.

Neptunes Ordered: 3
Refund Request Date: 04/04/2014
Refund Currency Requested: USD
Refund Received Date: Waiting
Currency Refunded: Waiting

Reserved

The idea of this topic is to list the number of people who requested a refund on their Neptune miner.

Sample submission:

Neptunes Ordered: 3
Refund Request Date: 04/04/2014
Refund Currency Requested: BTC or USD
Refund Received Date: Waiting or 01/05/2014
Currency Refunded: BTC or USD

Username	Neptunes Ordered	Refund Request Date	Refund Currency Requested	Refund Received Date	Currency Refunded
bobsag3	2	01/03/2014	USD	Waiting	Waiting
Biodom	1	25/03/2014	USD	01/04/2014	USD
BitJrive	2	31/03/2014	USD>BTC (05/05/2014)	Waiting	Waiting
mxz280	1	01/04/2014	USD	11/04/2014	USD
DomenicoRomano	2	02/04/2014	USD	10/04/2014	USD
server	3	03/04/2014	USD>BTC	23/05/2014	BTC
CYPER	3	04/04/2014	USD	20/05/2014	BTC
Paladin69	2	05/04/2014	USD>BTC	15/05/2014	BTC
sahkan	2	08/04/2014	USD or BTC	15/05/2014	BTC
Biodom	1	08/04/2014	USD>BTC (29/04/2014)	09/05/2014	BTC
fkcnpc	1	08/04/2014	USD>BTC (05/05/2014)	Waiting	Waiting
bgibso01	1	08/04/2014	USD	Waiting	Waiting
aramaic	1	09/04/2014	USD>BTC (09/05/2014)	12/05/2014	BTC
handytxg	2	09/04/2014	USD>BTC (02/05/2014)	14/05/2014	BTC
merv77	1	12/04/2014	USD>BTC (23/04/2014	02/05/2014	BTC
ruineddude	1	14/04/2014	USD>BTC	04/06/2014	BTC
knybe	2	15/04/2014	BTC	15/05/2014 (1 Neptune Only)	BTC
adizzle	1	16/04/2014	USD>BTC	Waiting	Waiting
daclayman	1	16/04/2014	USD>BTC (02/05/2014)	15/05/2014	BTC
bobsmoke	1	17/04/2014	USD	Waiting	Waiting
edgar	1	18/04/2014	USD	27/05/2014	BTC
RealMalatesta	2	25/04/2014	USD>BTC	15/04/2014	BTC
handytxg	2	02/05/2014	BTC	Waiting	Waiting
bitcoiner23	1	09/05/2014	BTC	Waiting	Waiting
sergio	3	15/05/2014	BTC	Waiting	Waiting