Topic: Kraken closed my account, stole my assets and doesn't reply (Read 184 times)

I saw increasing reports from people related with Kraken exchange and OP you are not the only one with this issue, so maybe try to connect with those people and file one big lawsuit together.
Before doing that you can try once again contacting Kraken support and their CEO Jesse Powell on Twitter and other social media accounts.
Lesson learned, don't keep any money and coins on centralized exchanges long term.

Aside from seeking lawyer, you could try contacting them publicly through their social media to gain attention.

Without disclosing your nationality (since Kraken is available in lots of countries), i doubt anyone could recommend you lawyer.

EDIT: The bank was Revolut, so don't be surprised of their shady behaviors...

Can you recommend me any lawyer?

It's not like I have another choice... If I don't sue them, how can I get back my 50k$?

The laws are clear here, they have to provide you with every single of your transaction information for 5 years since this has been made, it doesn't matter the UK is not part of the EU, the obligations are the same, even if you're not a customer anymore, even if you're not a French citizen anymore if they refuse to contact your bank mediator.

As stompix has said, this is incorrect. You were a customer, and so the bank will have retained all your records on file (otherwise they are operating illegally).

Exchange sometimes reply with this kind of thing when there is an active investigation going on in to suspected fraud or other shady activity.

As I said, few times already, I'm not a customer (account closed) so the bank said they cannot send me anything.

EDIT: They also did NOT tell me that they closed my account, and didn't say anything about my current assets, they just reply "We cannot comment on this dispute any further.".

I'm not a customer so they don't want to send me anything.

EDIT: The bank was Revolut, so don't be surprised of their shady behaviors...

Suspension; Termination

In the event of any Force Majeure Event (as defined in Section 24.5), breach of these Terms, or any other event that would make provision of the Services commercially unreasonable for Payward, we may, in our discretion and without liability to you, with or without prior notice, suspend your access to all or a portion of our Services. We may terminate your access to the Services in our sole discretion, immediately and without prior notice, and delete or deactivate your Kraken Account and all related information and files in such account without liability to you, including, for instance, in the event that you breach any term of these Terms. In the event of termination, Payward will attempt to return any Funds stored in your Kraken Account not otherwise owed to Payward, unless Payward believes you have committed fraud, negligence or other misconduct.

1) So, Kraken says that they've received a refund request for a deposit you've made on the 16th, or what does that recall mean?
2) You tried to contact the bank and they denied releasing the info because you're no longer a customer?
3) The second one doesn't make sense, every bank under EU jurisdiction must hold the information about your account for 5 years and they are by law required to provide you with a statement, of course, won't be free since you're not a client but they must provide that.

How did you find out about the transfer if neither Kraken nor your bank are releasing that info to you?

On 6th December 2021, they tell me they disabled my account because my bank made a recall for a transfer of XXXX EUR on 16th September 2021. I ask for details, they refuse to give me anything, they won't even tell me from what bank account it has been sent and tell me I should contact my bank.

I finally found by myself where the transfer came from, I explain Kraken and show proofs that I'm not the one who made the recall and this bank account has been closed months ago. I tried to contact the bank but they replied they cannot help me because I'm not one of their customers...

What should I do?

Can someone recommend me a lawyer to handle this case?

On 2nd December 2021, I try to login on my Kraken account, which contains a lot of assets, and it says "account disabled, please contact support", I didn't receive any email about it, so I send an email to the support, who replies a day after that I've to do new KYC, which I do.

On 6th December 2021, they tell me they disabled my account because my bank made a recall for a transfer of 4238 EUR on 16th September 2021. I ask for details, they refuse to give me anything, they won't even tell me from what bank account it has been sent and tell me I should contact my bank.

I finally found by myself where the transfer came from, I explain Kraken and show proofs that I'm not the one who made the recall and this bank account has been closed months ago. I tried to contact the bank but they replied they cannot help me because I'm not one of their customers...

On 7th December 2021, they "reply": "Your request has been escalated to the relevant department who will get back to you as soon as possible. "

On 8th December 2021, they "reply": "Your request has been escalated to the relevant department who will get back to you as soon as possible. "

On 10th December 2021, they "reply" copy/paste of the email of 6th December 2021.

On 15th December 2021, they "reply": "We cannot comment on this dispute any further. Any issues or questions should be forwarded to your bank or the relevant Ombudsmen. "

They marked my ticket as "Solved" without really replying, they stole 40-50k USD worth of assets.

So now after 2 weeks of useless emails, I cannot access my assets on Kraken and they do not want to reply anymore.