This is an update, so i took a picture of me holding my passport in HD and send it to them. They are now saying they want my old ID from 2014 they will not accept my passport as proof of identification. I do honestly believe now this is done on purpose to freeze customers funds for several reasons one to earn interest since they most likely holding millions, now all i want is to get my money back but they won't release it. Their support is in India all those guys doing is copy pasting the same reply when they get a message its really bad. There is no customer service. Furthermore the fact my account was level 3 verified and someone at their end manually downgraded when i told them my account was already verified lvl 3 is also a red flag.
So i am now spending time documenting everything and will escalate the matter to their regulator
BaFin+
Bundesanstalt and contact
Figor bank and possibly open a fraud case. I contacted my bank today and explained the situation they informed me they have several other clients who have the same issues with Kraken so my bank has contacted Kraken bank and will try to recover my funds.
Now i am also planning to head to their headquarter Office in London to recover my money.
Check their reply;
"We are Hi,
Thanks for sharing ID Confirmation photo. We need your help to complete the verification process. We cannot process your ID Confirmation photo because you are holding a different ID (Passport) than the ID scan/image (Driver's license) which you uploaded separately. We require that the same ID be visible on both the ID confirmation photo and separate ID scan. Therefore, I would like to request you to either upload or share a complete high resolution colour image of your passport separately or feel free to hold driving license in your hand along with the piece of paper while clicking photo for the ID Confirmation photo.
For more details about the ID confirmation photo please see this support article:
https://support.kraken.com/hc/en-us/articles/204061056-What-is-an-ID-confirmation-photo-Once that's done, please reply to this email and we'll expedite your verification review.
We're sorry for the inconvenience and appreciate your help with the verification process."
Best Regards,
Shaili
Kraken Client Engagement"