Topic: Kronos.io deposit problem! (Read 1123 times)

Quote from: Kronos.io on May 26, 2012, 10:09:18 PM

Team's alerted, though at least some are away due to Memorial Day weekend.

are you affiliated with kronos.io?

In a way. I'll be making an announcement tomorrow as to my role in this, but it is not involved with developing and I don't have an equity stake (though I have a financial interest in Kronos responding to customer support issues in a helpful and speedy manner). However, I can quickly forward problems to the dev team on Skype to ensure they're made aware of them. I can't expedite beyond that nor am I able to directly help you with your problem.

excellent thanks! please see my edit above. mtgox got back to me and claims the code has indeed been used.

Hi Chsados!

Sorry about the delay in response. We haven't launched a public beta yet, so we haven't been monitoring the forums.

I've forwarded your situation to one of our devs to fix. In the future, if you have any other bugs or issues, please contact me personally at jon [at] kronos.io or our support team; support [at] kronos.io.

Thank you!

-Jon

Thank you!

Just FYI for anyone interested. I just received a PM from kronos.io for a $15 dollar mtgoxusd refund. Thank you for showing your professionalism in this matter - even in beta stages.

No problem! Thank you for beta testing for us.

Also, please don't let this incident tarnish your opinion of our service. We're still in a very private beta; I'd almost call it an alpha! We'll be launching to the public in two weeks, so don't consider the site live!

Thanks again for being understanding,
-Jon

chsados

hero member

Activity: 662

Merit: 545

Quote from: chsados on May 26, 2012, 09:43:25 PM

Quote from: chsados on May 26, 2012, 09:43:25 PM

Team's alerted, though at least some are away due to Memorial Day weekend.

are you affiliated with kronos.io?

In a way. I'll be making an announcement tomorrow as to my role in this, but it is not involved with developing and I don't have an equity stake (though I have a financial interest in Kronos responding to customer support issues in a helpful and speedy manner). However, I can quickly forward problems to the dev team on Skype to ensure they're made aware of them. I can't expedite beyond that nor am I able to directly help you with your problem.

excellent thanks! please see my edit above. mtgox got back to me and claims the code has indeed been used.

Hi Chsados!

Sorry about the delay in response. We haven't launched a public beta yet, so we haven't been monitoring the forums.

I've forwarded your situation to one of our devs to fix. In the future, if you have any other bugs or issues, please contact me personally at jon [at] kronos.io or our support team; support [at] kronos.io.

Thank you!

-Jon

Thank you!

Just FYI for anyone interested. I just received a PM from kronos.io for a $15 dollar mtgoxusd refund. Thank you for showing your professionalism in this matter - even in beta stages.

Kronos.io

newbie

Activity: 7

Merit: 0

Team's alerted, though at least some are away due to Memorial Day weekend.

are you affiliated with kronos.io?

In a way. I'll be making an announcement tomorrow as to my role in this, but it is not involved with developing and I don't have an equity stake (though I have a financial interest in Kronos responding to customer support issues in a helpful and speedy manner). However, I can quickly forward problems to the dev team on Skype to ensure they're made aware of them. I can't expedite beyond that nor am I able to directly help you with your problem.

excellent thanks! please see my edit above. mtgox got back to me and claims the code has indeed been used.

Hi Chsados!

Sorry about the delay in response. We haven't launched a public beta yet, so we haven't been monitoring the forums.

I've forwarded your situation to one of our devs to fix. In the future, if you have any other bugs or issues, please contact me personally at jon [at] kronos.io or our support team; support [at] kronos.io.

Thank you!

-Jon

chsados

hero member

Activity: 662

Merit: 545

Team's alerted, though at least some are away due to Memorial Day weekend.

are you affiliated with kronos.io?

In a way. I'll be making an announcement tomorrow as to my role in this, but it is not involved with developing and I don't have an equity stake (though I have a financial interest in Kronos responding to customer support issues in a helpful and speedy manner). However, I can quickly forward problems to the dev team on Skype to ensure they're made aware of them. I can't expedite beyond that nor am I able to directly help you with your problem.

excellent thanks! please see my edit above. mtgox got back to me and claims the code has indeed been used.

Kluge

donator

Activity: 1218

Merit: 1015

Team's alerted, though at least some are away due to Memorial Day weekend.

are you affiliated with kronos.io?

In a way. I'll be making an announcement tomorrow as to my role in this, but it is not involved with developing and I don't have an equity stake (though I have a financial interest in Kronos responding to customer support issues in a helpful and speedy manner). However, I can quickly forward problems to the dev team on Skype to ensure they're made aware of them. I can't expedite beyond that nor am I able to directly help you with your problem.

chsados

hero member

Activity: 662

Merit: 545