Topic: Large number of Poloniex members can not withdraw funds. (Read 4652 times)

My withdrawal has been awaiting approval for going on 2 weeks now. Am now losing money because I can't exit this position. Thanks poloniex!

Now they reply but they are dead on my book.  never again polo scammers!

"August 3, 2017
Bitcoin Cash Update

We've received several inquiries about Bitcoin Cash (BCH) since the fork on 8/1/2017. Our hesitation to immediately support BCH or any other Bitcoin (BTC) derivative was and is born out of the desire to ensure the security of network operations and the safety of our users' tokens.

We will be crediting users who had BTC in their account balance at the time of the fork with matching BCH. We expect this to occur on or before 8/14/17. Keep in mind that we have not yet determined if we will be listing BCH as a market on Poloniex nor can we commit to supporting BCH withdrawals right away. The ability to withdraw BCH will depend on network stability which is completely outside of our control.

We appreciate everyone's patience on the matter.

- The Poloniex Team"

I had no problems taking all my coins out of Polo.
I am very upset about their BCC silence so I have lost complete trust in them.
I would suggest all users take their coins out of Polo.

Warning, your withdrawals might take more than 30 hours to a few days to process if you:
 - Have not enabled 2FA
 - Recently changed your IP
 - etc.

I am really sorry about your loss but the above measures is been put in place for the security of our accounts.

I withdrew btc from my poloniex account yesterday without any problem.

I'm trying to get my money too.

I made a 0.42631196 withraw... Its still 'Awaiting Approval' since 2017-06-12.

poloniex btc withdrawels stuck

btc withdrawels are saying status complete but txid's don't exist on the blockchain

3d68f87cf3dace905b3684ef18de450dcbfab8b094eccd91a2906415366e0f76

mods wants you to create a ticket but they never respond to tickets

after 96 hours you can escalate your ticket but still no response. Seems polo is insolvent

I hope it too, not for poloniex but the users. not all eggs in one basket the saying goes...

They need to shut down trading.. Some people getting their trades while others cannot.  If is a total fucking mess this morning. 

If i'm not wrong this happen on Saturday or Sunday, when STR market falling to 1400 satoshi, and I was panic too so I'm withdrawal my Bitcoin to another exchange need longer than usually to get process from Poloniex but finally got my Bitcoin. In my opnion Poloniex still the good exchange for altcoin market, I hope all this isuess will get fix soon.

At least there's one voice of reason in this cesspool of pointing fingers. Polo is huge, likewise they have a huge god damn bullseye painted on their servers. Every hacker skid on the planet would try to take them down. Can't anyone grasp that?

OP good, leave, and STFU already. You are a complete dolt. Everything you say, ultramaroon

Ok so it's true...

I couldn't withdraw either,

Basically I am not getting the mail to confirm eventhough the transaction says email sent. It used to be instant but why suddenly poloniex doing this?

How many hours it took for you guys  and how long do I need to wait to confirm my withdraw , have some baddebts

Edit: alright guys it took about 30 minutes but poloniex did sent me the confirmation link and now it's confirmed to withdraw ..

I will update again after I see my btc on my local wallet.  

Second update: okay they are letting us withdraw but  happening slow and delay it's fine for those who are not in emergency. Hope it will get back to Normal soon. Thanks to polo for uninterrupted service.

I used Poloniex early today and things work right well, People need to remember that Poloniex is hotspot for hackers so for them to suffer DDOX attack don't need to be taken out of proportion provided your funds are secured

I think now they are facing some major issues with people's withdrawals, but I think they are working in the background may be after DDOS. Many people have a panic about the fund they have in POLO. Things will settle once everything is back.

i have seen the issue just like this before but only few members had experience pending withdrawal and apparently this time is more bigger that majority poloniex users had this issue too however last weeks my 200k doge withdrawal are went smoothly from poloniex and i wish they will solved this issue soon because it is really bad for their reputations

My withdrawal is stucked for near to 60 hours as of now.

http://www.purplecomnet.com.my/images/Snap 2017-05-15 at 16.57.16.png

Anyone can verify they have withdrawn successfully from the past few days? Action speaks louder.

You think Polo is dangerous now?
Is it time to widraw funds from POLO?

https://themerkle.com/poloniex-may-have-bigger-scaling-issues-than-bitcoin/

My STR withdraws still mark "processing" for almost 5 days now. I already do like what you said, the same IP, I don't excess my daily limit etc. But hey, shit happen.

To decrease the chance you will have problems with withdraws, don't use TOR or a VPN to make transactions. Use the same IP address and the same computer, all the time.  Don't accidentally try to withdraw over your daily limit. Seriously it's not hard to use a calculator to calculate how much you can take out.. and give yourself a couple hundred dollars as a buffer.

So far I have had no problems withdrawing to GDAX/Coinbase.

Increasing scability takes time. Even the best websites go down with enough load.  In some cases it's taken years for some of the big name brokerage houses to get their websites up to snuff.

This is really getting serious and if poloniex is not careful, this might be the beignning of the end of this site. Reputation is the cheapest thing to lose and from the path poloniex is towing, I am afraid this is happening and this is a lesson once again not to keep too much fund with exchanges because they might disapooint and that's exactly poloniex is doing right at this moment.

One more here...
50+ hours stuck btc withdrawl "Awaiting approval"
FUCK YOU POLONIEX... some people have bills to pay, some people made big investment on this SHIT.
No answer from the support either...
In TROLLBOX all the moderators saying "bla bla bla thank you for your patience".THANK YOU MY ASS!!! 

They make over a MILLION dollars a day:

 - They should have huge datacenters with load balancers.
 - Best DDOS mitigation in the world.
 - A lot of staff to quickly respond to tickets.

Yet they do not.

What does this make them?

Norse clearly shows that they getting DDoS'ed and this could be seen for more than 48h BEFORE they admit it. You telling me a company earning more than 500BTC+ a day in fees (according to the volume they list) is not able to hire a company who tells them what to do and how to proper mitigate a DDoS? They simply don't give a fuck. Explain to me why the API goes down as the last thing ALWAYS, explain to me why the market history is on fire updating itself while nothing else, except for the troll box is working on their fucking site.

Yeah we know, whales drive the price up, start selling, DDoS happens, everyone's panic selling and whales buy back cheap. If you can't keep your fucking exchange up for 90% of its users, HALT FUCKING TRADING if you are unable to deal with IT basics.

I'm making withdrawal today not much just 0.32 Bitcoin and all going smothly, Poloniex announce in Notice box
" We are experiencing abnormally high traffic at this time. We are working hard at resolving these issues. We appreciate your patience and understanding "
Poloniex will back normal, they just stuck in trading market not in withdrawal.

Sorry to hear about your troubles, i think they are troubled with DDOS and they are trying to combat that issue and so is the reason they might have taken their cold wallets offline to avoid any breach.The price of alt coins all went down and i can understand what your situation is.It is better to hold for a while than selling at a loss,just my opinion.

Firstly, you need to understand there is no exchange that is 100% safe, some are just more security conscious than others. I have been using Poloniex for some time now and I'm okay with there service because of this technical issue you can't just come to conclusion base on your own Opinion, you should have just traded your LTC on Poloniex instead of moving it to another exchange

Been seeing some of my transactions get eaten and the balance not updating
Also some coins have disappeared from my balance opened a ticket but would be cautious the margin trading seems to be bugging on trade orders due to the increased usage and may not be filling it in perfectly.

Their servers are lagging. Maybe because the volume of people who trades there. Poloniex is one of the biggest trading platform. But their system needs to be upgrade. Its not totally scam. I trade and withdraw funds there many times. Calm your ass down mate. Maybe its just a system glitch. Just wait for it to get fixed.

I had some Bitshares on there that I wanted to sell last night but I kept getting timeout errors while attempting to make transactions. I figured that they were just overwhelmed by the number of users I don't think a legal exchange like Polo would play games like this. Anyhow, this morning price is tanked so I guess I'm holding until the next run up. Figures.. I should have spread my bts to other exchanges.

I would have sold at 0.0185 and bought back at 0.0140.

How is this newb ? You're an idiot.

I moved some Bitcoin out of Poloniex 2 days ago. It was processed pretty much immediately.

I don't think it is a scam, they might sometimes have short delays, but that is fairly normal.
35h is a long time to wait, it must hurt when the price falls like it has in the last few hours.  Really though, for alts trading it is Poloniex or nothing.

Oh a panicked newb who wanted to panic sell you should thank polo for saving ur ass

Red letters, newbie, yelling here something that nobody understand. I withdraw some money last night from there, and everything was good and fine, and even confirmation was very short after. OK I`m warned, but I don`t think there is anything suspicious here, its just you that have something against them.
Just week ago someone did the same thing with bitfinex I thing, couple threads with the same text just other exchange site and nothing happened.

It's completely NOT normal for withdrawals to have to be approved manually.

Some people need those coins fast.

Some people lost coins due to sending to a TIMED wallet (which closes if it doesn't receive the coins in x amount of time).

Poloniex making hundreds of thousand of dollars a day, yet they can't buy better servers and hire more staff?

Nice business model, way to succeed....

Might be a reason they removed a bunch of coins 2nd May, too much pressure on the exchange.  I doubt it's going to go the same way as cryptsy or anything like that.

So update, after 35 hours and -30% litecoin value my coins were withdrawn.

Good fucking job polo i'm never using your shit fucking exchange ever.

I withdrew coins close to my max daily allowance yesterday without any problems. Almost instant bitcoin transfer.

I'm not withdrawing bitcoins it's just litecoins, now my litecoins are being held hostage, the price is dumping, i'm losing money.

They certainly scammed me.

i don't think it is either "Exit scam" or because of "DDoS"!

it is possible that their issue with processing bitcoin withdrawals comes from the fact that many people invest a small amount of bitcoin about a month or two ago and then with all these pumps that has been happening during this time, they all doubled, tripled, 10x-ed their investment and now that pumps are nearing the end they are withdrawing a much larger amount of bitcoin.

optimistic thinking would be, they need to go to their cold storages to pay out.

p.s. it is no longer a coincidence that whenever Ethereum is dumped hard they claim they are under DDoS attack.

There have been DDOS attacks as well as sometimes they have an issue with their wallet which can delay payouts. These are all technical issues though and I don't think they are planning any sort of exit scam. They make enough off trading fees to stick around.

There is updating from poloniex about the DDOS issue on there, Coins are safe. We should be back up in about 15 minutes.
 i don't think it will be scam service because, still there are informations about the service and all of coins are safe,
 so take in easy gives them time to fix everything.

My question is why do more people NOT use a more decentralized exchange such as BitShares? Liquidity has come a LONG way since it began years ago...

I withdrew just now, all working fine for me.

With the explosion in alts I'm not surprised polo infrastructure might be creaking a little, but USA based legal exchange is some comfort.

Thx for the warning ill check that out.

Initial Post:

There have been (the past days) an increasing number of reports of users (including myself) that Withdrawals are stuck in "Awaiting Approval" for days, and they're not getting out.

https://bitcointalk.org/index.php?topic=1893008.60
https://bitcointalksearch.org/topic/poloniex-no-withdrawals-take-care-1907457
https://bitcointalksearch.org/topic/poloniex-awaiting-approval-withdrawals-1907678
https://bitcointalksearch.org/topic/--1834015

Withdrawals are taking 3-4-5+ days and not getting out of "Awaiting Approval"

I myself think I lost around 1 BTC, which is all the money I had invested in crypto. Big dreams for a lot of people. Down the drain.
Over 28 hours and no response from support.

All the moderators ever say is "Contact support we can't help you". "Stay calm your withdrawals will get processed and it may take up to 24 hours".

Now they're under a "presumed" DDoS, this is just ridiculous.

The same "The coins are safe" announcements from twitter. But they're not addressing the withdrawal issue


Later Edit:

After 38 hours the funds were released to my litecoin account on BTC-E. I was planning to sell them at a higher price (0.0185 BTC). I have lost over 30% of all my money due to litecoin going down and I meant to sell it but they were stuck on this god awful exchange. Basically last 3 days of hard work trading went down the drain because of one exchange. When my LTC got to BTC-E, they were worth (0.0145 BTC)

Why do they need this security measure? If someone hacks into my polo account it's my fault for not securing it well enough.

No exchange should hold my coins hostage, totally not ok. Especially since they do not tell you about this issue from before:

They should have a big FYI on their page kind of like this:

Warning, your withdrawals might take more than 30 hours to a few days to process if you:
 - Have not enabled 2FA
 - Recently changed your IP
 - etc.