Topic: Ledger balance 0 (Read 1488 times)

when i make transaction i also access with seed,i am 100% sure about this,i cant explain

when i make transaction i also access with seed,i am 100% sure about this,i cant explain

can anyone confirm this?

so only what is left is ledger bug

to update new firmware ,i needed restore configuration and this result with not working pin

maybe i initialize new wallet with same seed?

or is possible next:
that i have 12 word secret key created from 24 words

for example
for first word chose word numer 18 from 24 words
for second chose word number 5
and so on till 12,i am not sure about this but i remember something like this that ledger asked me random words when i unlock wallet last time
probably i have right seed but wrong order

i post update on reddit
https://www.reddit.com/r/ledgerwallet/comments/9givzh/lost_coins_ledger_update/
and some guy say this
[...]
can anyone confirm this?

As already stated... all the evidence leads me to believe that the seed mnemonic you have written down is NOT the seed mnemonic that generated the address you sent coins to. How or why you have a different seed mnemonic, I cannot answer, as I do not know what steps/actions you have done when setting up and using your Ledger.

It is also possible that you simply sent the coins to the wrong address (clipboard virus that changes addresses? or possibly just copy/pasted the wrong address).

Then the simple answer is that you have the wrong seed mnemonic.


You don't "login" with a seed... do you mean that you reset your Ledger and restored it using your seed? or do you mean you simply used your Ledger again after a few months?


It would appear that for whatever reason, at some point, you have set up your ledger and started using it with a new/different seed mnemonic (which generates different addresses) and have not written this seed down (possibly during one of your many attempts to try and get the device working)... you've then sent coins to an address generated by the "new" seed mnemonic.

After finally getting the firmware on the device updated, you've attempted to restore using the "old" seed mnemonic that you do have written down... however this is NOT the seed mnemonic that your address was generated from... hence the addresses are different and you don't see the transactions and/or coins

[..]

I also think sokicsokic is made a wrong step at one point, and all this time he have wrong seed - but it is confusing that he claim BCH is visible with this current seed, and BCH and BTC share the same address which should be generated from the same seed...

bitcoin Legacy,segwit
bitcoin cash main,separate

there is no address anywhere, i have same amount of bitcoin cash on address

First problem, I think out here is a unsuccessful connection of ledger wallet with computer.

Possible solution^[1]  or there is a problem with device drivers and not apps. I also own a Ledger Nano S and I have faced issues where Ledger Manager doesn't notices the ledger wallet device.

In Windows, Device manager lists it with a yellow triangle before the device name. And in such situation uninstall the device and plugging-in the wallet makes up a successful connection. Not sure for OS X users but for Windows users here are the steps to fix the situation :


Check if you can open the Ledger Bitcoin app now. If not then I suggest going to next step but please make sure you are having the recovery seed.


Secondly , I suggest performing MCU restoration and performing an update again. Its possible that firmware wasn't updated properly so I suggest to perform this again. Open the Ledger Manager app and perform these steps:



Third, performing a reset on ledger wallet and recover the wallet with the seed you have.

Hope this helps.

---

Coinomi and Electrum both fail to recover the wallet completely. They only recover the primary account . They are unable to recover the wallet's account if a user has maintained multiple accounts. I have maintained 3 accounts in Ledger wallet BTC app where Acc #1 and Acc #3 contains 0 balance but Acc #2 has 0.00011 btc. When I try to recover by putting seed into Coinomi or Electrum, they only recover addresses from Acc #1.

It is possible that the OP maintains his accounts in that way.

bitcoin Legacy,segwit
bitcoin cash main,separate

there is no address anywhere, i have same amount of bitcoin cash on address

So i create 24 word phrase,send bitcoin and i see balance, after few months i login again with same seed and i see balance,

Im deeply convinced that i lose my coins because ledger nano s bug.I don have any other explanation what could happen.Only think what can be possible if i create separate new seed with same 24 words in the same order,but i think this is not possible.

Now you say your BCH is not on address created by same seed, so how can that be true if BCH&BTC are allegedly share the same address? One seed is generated both address, so you should see balance for both coins.

Seed is only thing which is important for your problem, even if device does not work properly there are ways you can restore your coins/private keys. So if you import correct seed in Electrum wallet and select derivation path for Legacy or Segwit your BTC should be shown there.

Ledger support it's not something you can rely on, I have experience with them and you can get more help just by surfing on their website or ask for help on this forum.

We give you many advice, try to read them from start - maybe you missed something. What I would do in your place is reseting device and make new firmware update, the possibility exists that the firmware is maybe corrupted. You should also remove all Ledger Apps from Chrome and make fresh install from Ledger site.

bitcoin cash is on same address not on same seed.

So i create 24 word phrase,send bitcoin and i see balance, after few months i login again with same seed and i see balance,after this come new update and bitcoin cash fork,I did not tried update softweare few months because i didnt have access to ledger because i was in another country.After some time new update comes again and after few months i tried to update firmware(december) but with no success. I tried around 30 times from time to time but i was unable to update software.I tried everything what i find on internet about and i talked with support few times without solution.They just talking again same and same thing in loops which never worked.I am angry ,i cant access to my wallet.Finnaly come new Live app and after few attempts i have success to update software,But when i login i see not same address and 0 balance.Im deeply convinced that i lose my coins because ledger nano s bug.I don have any other explanation what could happen.Only think what can be possible if i create separate new seed with same 24 words in the same order,but i think this is not possible.

bitcoin Legacy,segwit
bitcoin cash main,separate

there is no address anywhere, i have same amount of bitcoin cash on address

Ok... so was your address a "1"-type address (ie. Legacy)... or a "3"-type address (ie. SegWit)?

What "Current Chain" is shown in Ledger Wallet Bitcoin chrome app when you connect?

no address in sign message .. i dont have logic explanation..

Is possible that I lose coins because ledger bug?I Tried update firmware 20-30 times with no success few months,from autumn 2017 till now when ledger live go out,Is there anything if its an address legacy or segwit? coins were on ledger before bitcoin cash fork
Or maybe i create same 24 word seed from scratch?

You use OS ( operating system ), but not Windows - so we need to guess which one you use, maybe MAC or Linux - something else?

when i connect device and type pin nothing happen

Odd that the Manager picks it up but the BTC wallet one won't... Possibly a weird driver glitch... but that would usually mean that you can't use the Manager either.

Have you tried using the Manager to uninstall all the apps from the device... and then re-add the Bitcoin coin app on the device?  Or maybe try and uninstall and reinstall the Ledger Wallet Bitcoin chrome app?

I use OS not windows,no sounds,was thinking that I need check singed message through ledger bitcoin wallet extension for chrome not the app inside manager...

Do you hear the standard windows connection-sound when you connect your nano s with:
1) the ledger manager open and
2) the chrome wallet open ?

Do you hear the sound in 1) AND 2) ?
Or do you hear the sound only in 1) ? Or do you never hear such a sound ?

when i use manager app i can connect ledger,but when i use bitcoin app nothing...
the app did not recognize that I connected the device

What error are you getting with the BTC app? Is it not connecting? Does it not unlock when you enter your PIN and select btc coin app on the device?

Seems odd that you can connect with the Ledger Manager chrome app, but not the BTC one

What about the following statement then ?



Why / How did you lose the possibility of accessing your wallet via the chrome app 
This doesn't make much sense 

yes i see your advice but my ledger can not connect to chrome app.. only live and manager app but not btc app

yes i see your advice but my ledger can not connect to chrome app.. only live and manager app but not btc app

I can access bitcoin ledger wallet via chrome app

The simpliest way to check whether your address belongs to your ledger has already been posted twice..

• Quote from: HCP on August 02, 2018, 06:15:03 AM
  In the Ledger Chrome App... click on "Settings -> Tools -> Sign Message"
  
  See if the address that has your BTC is displayed. If it isn't, click on the address... it'll open a search box. Start typing the first three or four characters of the BTC address and see if the whole address is shown in the list. If it is, then the address is definitely part of your Ledger Wallet and you have the correct seed.
  
• Quote from: bob123 on July 24, 2018, 02:39:49 AM
  If you are using the chrome application, go to the settings and choose 'Sign message'. Then start entering this address in the drop down menu. It should appear there.
  If it appears, the private key associated to this address is part of your ledger. If not, unfortunately it is not.
  

Please do this first to verify this address has REALLY been generated by your nano s.

I tried iancoleman and  did not see address in first 200 rows ,external or internal... do i have any other options?

I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before

I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before

I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before

I get this message from one member ,is this legit?

1) Go to https://iancoleman.io/bip39/
2) In the box where it says BIP39 Mnemonic, put your 24 word seed phrase
3) In the box where it says BIP39 Passphrase, put your password for your wallet ( notice i said password and not pin if you did not enabled password protection for your ledger, then leave it blank)
4) Scroll down to the last page and you should see a list of 20 addresses, your address should either be the first or the second one shown
5) Copy the private key which should be beside the address
6)Download Electrum from https://electrum.org/#home
7) create a new wallet> standard wallet> import bitcoin address or Private keys
Cool Paste the private key you copied from 5
9) Click next and your coins should show up.

I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before

I get this message from one member ,is this legit?

1) Go to https://iancoleman.io/bip39/
2) In the box where it says BIP39 Mnemonic, put your 24 word seed phrase
3) In the box where it says BIP39 Passphrase, put your password for your wallet ( notice i said password and not pin if you did not enabled password protection for your ledger, then leave it blank)
4) Scroll down to the last page and you should see a list of 20 addresses, your address should either be the first or the second one shown
5) Copy the private key which should be beside the address
6)Download Electrum from https://electrum.org/#home
7) create a new wallet> standard wallet> import bitcoin address or Private keys
Cool Paste the private key you copied from 5
9) Click next and your coins should show up.

Few days ago a ledger user had the same problem because he used an address that appeared when he signed a message. It was like the 150th of that path. He found it using iancoleman.io/bip39 tool

Did you use ledger live (https://www.ledgerwallet.com/live) to access your wallet?

?

If you are using the chrome application, go to the settings and choose 'Sign message'. Then start entering this address in the drop down menu. It should appear there.
If it appears, the private key associated to this address is part of your ledger. If not, unfortunately it is not.

I currently don't know how to get to the 'Sign message' menu inside the ledger live application. I am not even sure if it does exist there yet. So you might try this out with the chrome application.

You can also try to open your ledger via electrum and enter ismine("Your_Address") in the console (View -> Show Console -> Console tab) to check whether this address belongs to your nano s.

i send bitcoins before bitcoincash fork...

If this not help you and you have your 24 seed words ( I hope you have it ), just enter wrong pin 3 times and device will reset. After that you will need to enter your 24 words and hopefully see your balance. But be sure you have correct seed before you do this procedure.

As I remember from past Ledger firmware updates in some cases you will need to remove all coin apps from your Ledger device and also uninstall Ledger Bitcoin Wallet and Ledger Manager from Chrome. Then install that apps to Chrome again and add coin apps to you Ledger Nano S.

If this not help you and you have your 24 seed words ( I hope you have it ), just enter wrong pin 3 times and device will reset. After that you will need to enter your 24 words and hopefully see your balance. But be sure you have correct seed before you do this procedure.

There is also option that you checking wrong chain (Legacy/Segwit) or that you maybe send BTC to BitcoinCash address.

I finnaly have new firmware update but when i log in bitcoin balance is 0,on blockchain.info is only one transaction to wallet and funds are still on this address where i send,i also try with coinomi but balance is still 0

We need more information

What wallet are you using?
Have you tried with Chrome extension and with ledger live? Electrum is a good option too.

Did you bought ledger nano from the original retailer?

Was it legacy or segwit? Are you using he right derivation path?

It may be a problem related to derivation path.

Did anything unusual happened when you generated this address? Did you get this address when signing a message with ledger of did you click receive?

Few days ago a ledger user had the same problem because he used an address that appeared when he signed a message. It was like the 150th of that path. He found it using iancoleman.io/bip39 tool