Ledger live 2.5.0. crash at launch windows 10 2004 ? issue solved

Captain-Cryptory

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Quote from: erikalui on June 25, 2020, 08:08:33 AM

...... Now facing another issue with the display. Couldn't even enter the code properly and they said you have 2 attempts left.

The issue with display might due to not proper packaging that leads to breach of sealing. As a result, moisture may be condensed inside and make display out of commission. The temporally solution: drying for around 5 min with the use of a hair dryer. The latter shall be ~ 15 cm away from the display surface. Do not overheat under any circumstances. Ledger should not be USB connected in the course of drying.

Disclaimer: do it on your own risk! This is measure of the last resort.

If they agree to replace it - better to send them for refurbishment.

sukbir

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Quote

I live in India which is currently under lockdown so shipping from a foreign country will take months. Also, they haven't said they want to replace it. They just contacted from the shipping department and said they want the invoice which I am trying to get from the company that gifted me the device (I got it a as a gift). I'll see what to do.

Ok thank you so much for reply mate. I know India very well. Keep chasing what you can do..

erikalui

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Quote from: sukbir on June 25, 2020, 02:02:55 PM

Quote

I contacted them and they replied. They may want to replace the device but since it's lockdown now

It's great that Ledger wants to replace your device. Make sure you reset your device before sending them back. If you struggle to reset your device just enter your pin for 3 times it will reset automatically.

Quote

I don't want to be without my device for months.

I am not sure, why you can't wait to get replace new device. You don't have to move your fund to another device, just keep your 24 word seeds safely. when you get new device you can recover your previous wallet fund.

I live in India which is currently under lockdown so shipping from a foreign country will take months. Also, they haven't said they want to replace it. They just contacted from the shipping department and said they want the invoice which I am trying to get from the company that gifted me the device (I got it a as a gift). I'll see what to do.

sukbir

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Quote

I contacted them and they replied. They may want to replace the device but since it's lockdown now

It's great that Ledger wants to replace your device. Make sure you reset your device before sending them back. If you struggle to reset your device just enter your pin for 3 times it will reset automatically.

Quote

I don't want to be without my device for months.

I am not sure, why you can't wait to get replace new device. You don't have to move your fund to another device, just keep your 24 word seeds safely. when you get new device you can recover your previous wallet fund.

erikalui

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Quote from: sukbir on June 25, 2020, 11:17:59 AM

I am bit confused here, Are you talking about software (ledger live 2.5 or 2.6) or hardware (ledger nano s/x) issue? It seems like you are having issue with your device pin code. Are you sure you are entering your correct device pin code? Please follow guidance by ledger support.

1.After three incorrect PIN code entries, Ledger hardware wallets reset to factory settings, erasing the private keys from their secure storage.
2.After the reset, simply restore the device from your 24-word recovery phrase.
3.Choose a new PIN code during the restoration process.

Note: MAKE SURE YOU GOT YOUR 24-WORD RECOVERY PHRASES

Quote from: erikalui on June 25, 2020, 08:08:33 AM

Had the same issue and the PC took lot of time to restart. The issue got solved after deleting the folders as I had already uninstalled it. Now facing another issue with the display. Couldn't even enter the code properly and they said you have 2 attempts left.

Hardware. The display has an invisible line which is why I can't see the numbers like 1 and 4. Hence, I entered the pin code wrong 2 times and third time it was right. I contacted them and they replied. They may want to replace the device but since it's lockdown now, I don't want to be without my device for months.

sukbir

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I am bit confused here, Are you talking about software (ledger live 2.5 or 2.6) or hardware (ledger nano s/x) issue? It seems like you are having issue with your device pin code. Are you sure you are entering your correct device pin code? Please follow guidance by ledger support.

1.After three incorrect PIN code entries, Ledger hardware wallets reset to factory settings, erasing the private keys from their secure storage.
2.After the reset, simply restore the device from your 24-word recovery phrase.
3.Choose a new PIN code during the restoration process.

Note: MAKE SURE YOU GOT YOUR 24-WORD RECOVERY PHRASES

Quote from: erikalui on June 25, 2020, 08:08:33 AM

Had the same issue and the PC took lot of time to restart. The issue got solved after deleting the folders as I had already uninstalled it. Now facing another issue with the display. Couldn't even enter the code properly and they said you have 2 attempts left.

erikalui

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Had the same issue and the PC took lot of time to restart. The issue got solved after deleting the folders as I had already uninstalled it. Now facing another issue with the display. Couldn't even enter the code properly and they said you have 2 attempts left.

sukbir

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I am sorry for late reply, Just for information Windows 10 version 2004 was launched on 27 May 2020. I got 64 bit OS anyway thank you for comment.. Problem is fixed now Grin

Quote from: nc50lc on June 17, 2020, 04:10:14 AM

Quote from: sukbir on June 16, 2020, 01:32:18 PM

Hi folks, I can't open ledger live 2.5.0 in windows 10 2004. When I open application it crashed at launch, I install Microsoft Visual C++ redistributable it doesn't help me.

If anyone having same issue and able to fix it then share your experience in the comment.
-snip-

The Windows version is quite old, but I doubt that it has something to do with the 'age' of your OS...

Ledger live only works with 64-Bit version of Windows10, 2004 version must have a 32-bit version.
Check your PC if it's 32 or 64 Bit in "Search->System Information".

If not, consider upgrading by enabling "Windows Update", Ledger Live 2.5.0 works in my not-so-updated Window10 PC (2015).
Or pair it with Electrum (electrum.org) instead.

sukbir

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Yes Mate, SysTracer Pro it has advanced functionality such as exporting & importing snapshots. It's very useful to compare snapshots taken on various pcs.

Quote from: ?? on ??

Quote from: sukbir on June 19, 2020, 09:23:04 AM

Hey mate which software did you use to collect windows registry files?

What I did to solve problem, step by step:
1. Install fresh Windows 10 2004 using Vmware workstation pro 15( Virtual Machine windows)
2. Install Blue Project SysTracer Pro software to capture fresh Windows registry and other files.
3. I Install Ledger Live new version and it crashed at launch.
4. Again I open Blue Project SysTracer Pro software to capture Ledger live installation files and registry. Compare step 2 files
and step 4.
5. Looking that compare files I know exact ledger live registry files location and files installation location.
6. I open regedit in my original host windows machine and delete everything related to ledger live software.
7.Install fresh ledger live software again and it's working

You did the right thing to find the snag. To watch for the changing in registry I'm using the same SysTrace but its ordinary version, not pro. Probably the pro is more advanced but the ordinary one is a bit cheaper and what it has is enough for me. Again, happy it all worked out.

sukbir

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Hey mate which software did you use to collect windows registry files?

What I did to solve problem, step by step:
1. Install fresh Windows 10 2004 using Vmware workstation pro 15( Virtual Machine windows)
2. Install Blue Project SysTracer Pro software to capture fresh Windows registry and other files.
3. I Install Ledger Live new version and it crashed at launch.
4. Again I open Blue Project SysTracer Pro software to capture Ledger live installation files and registry. Compare step 2 files
and step 4.
5. Looking that compare files I know exact ledger live registry files location and files installation location.
6. I open regedit in my original host windows machine and delete everything related to ledger live software.
7.Install fresh ledger live software again and it's working

Quote from: ?? on ??

Quote from: sukbir on June 18, 2020, 12:24:32 PM

Thank you mate. Deleting windows registry related ledger live help me. I don't have any problem with Windows 10 1909 version.

No probs, I'm just glad it helped put that issue away, have myself been through dismay at Ledger Live when it has refused to launch after installation. After several attempts I accidentally recollected about Windows registry, specifically that it can be cluttered with interfering records that prevent programs from proper run and decided to supervise it during my last installation, and that's exactly what I found.

sukbir

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Thank you mate. Deleting windows registry related ledger live help me. I don't have any problem with Windows 10 1909 version.

Quote from: ?? on ??

Quote from: nc50lc on June 17, 2020, 04:10:14 AM

Quote from: sukbir on June 16, 2020, 01:32:18 PM

Hi folks, I can't open ledger live 2.5.0 in windows 10 2004. When I open application it crashed at launch, I install Microsoft Visual C++ redistributable it doesn't help me.

If anyone having same issue and able to fix it then share your experience in the comment.
-snip-

The Windows version is quite old, but I doubt that it has something to do with the 'age' of your OS...

Ledger live only works with 64-Bit version of Windows10, 2004 version must have a 32-bit version.
Check your PC if it's 32 or 64 Bit in "Search->System Information".

If not, consider upgrading by enabling "Windows Update", Ledger Live 2.5.0 works in my not-so-updated Window10 PC (2015).
Or pair it with Electrum (electrum.org) instead.

I have experienced the same trouble as OP when was trying to install 2.4.1 LL on Win10, 1909 whereas 2004 made the best of a bad situation. 2.5.0 solved the issue for both 1909 and 2004. I have noticed there were some alterations in Windows registry during the installation. Probably OP should uninstall old LL, delete all relevant entries in Windows registry and try to install the new 2.5.0. All my toils are described in nine posts of that thread - https://bitcointalksearch.org/topic/ledger-live-210-220-223-installers-and-uninstallers-flagged-as-malware-5241444

NeuroticFish

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Quote from: Pmalek on June 18, 2020, 04:42:25 AM

it is not an issue as it doesn't prevent you from spending your inputs via Electrum. You see those additional pieces of warnings on the screen of your hardware wallet but transactions can still be made.

Well, since you cannot check on Ledger the addresses before signing the transaction (afaik), I wouldn't treat it as lightly as "not an issue".
Of course, if one has a properly checked Electrum, it should not be an issue. But how many actually check it?

Edit: I will make a transaction as probably later today and I'll see more about this. First time I didn't proceed because of that screen.

Indeed, if one goes past the screen about unverified inputs, it checks properly the output(s) and the fee, so I agree, it's not an issue.
Now I start thinking why that scary message if there's actually no problem... ohwell...

Pmalek

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Quote from: ?? on ??

But is it a problem at all. What will happen if someone overlook those disturbing messages and send bitcoins using 3.3.8? I don’t think it’s gonna be a bad thing.

According to their reddit moderator, it is not an issue as it doesn't prevent you from spending your inputs via Electrum. You see those additional pieces of warnings on the screen of your hardware wallet but transactions can still be made.

NeuroticFish

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Quote from: nc50lc on June 17, 2020, 04:10:14 AM

Or pair it with Electrum (electrum.org) instead.

I would like to warn that the latest Bitcoin app for Ledger doesn't work properly with the current Electrum (3.3.8 )
I had 2 days ago this same issue as described here: https://www.reddit.com/r/ledgerwallet/comments/gzeg09/nano_s_x_with_electrum/

Edit: it seems it's just a (scary) warning. The output address and fee are still verified on Ledger screen.

nc50lc

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Quote from: sukbir on June 16, 2020, 01:32:18 PM

Hi folks, I can't open ledger live 2.5.0 in windows 10 2004. When I open application it crashed at launch, I install Microsoft Visual C++ redistributable it doesn't help me.

If anyone having same issue and able to fix it then share your experience in the comment.
-snip-

The Windows version is quite old, but I doubt that it has something to do with the 'age' of your OS...

Ledger live only works with 64-Bit version of Windows10, 2004 version must have a 32-bit version.
Check your PC if it's 32 or 64 Bit in "Search->System Information".

If not, consider upgrading by enabling "Windows Update", Ledger Live 2.5.0 works in my not-so-updated Window10 PC (2015).
Or pair it with Electrum (electrum.org) instead.

joniboini

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Posting additionals details might help them investigate the problem further. You can check the Event Viewer and see the crash report there.

Looks like the latest Windows update is causing some troubles other than breaking the printing device.

sukbir

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Thank you for reply, I tried everything but no luck. I will post in reddit.

Quote from: mk4 on June 16, 2020, 01:43:19 PM

1. Uninstall Ledger Live
2. Restart your PC
3. Reinstall Ledger Live

If that didn't solve it, I suggest posting on Ledger's official subreddit[1]. Ledger's personnel(including their founders) are quite active in that subreddit so you're likely going to find the help you need. Just be careful to not immediately respond to private messages that are claiming to be Ledger personnel. Their moderators are conveniently listed on the sidebar.

Best of luck!

[1] http://reddit.com/r/ledgerwallet

mk4

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Paldo.io 🤖

1. Uninstall Ledger Live
2. Restart your PC
3. Reinstall Ledger Live

If that didn't solve it, I suggest posting on Ledger's official subreddit[1]. Ledger's personnel(including their founders) are quite active in that subreddit so you're likely going to find the help you need. Just be careful to not immediately respond to private messages that are claiming to be Ledger personnel. Their moderators are conveniently listed on the sidebar.

Best of luck!

[1] http://reddit.com/r/ledgerwallet

sukbir

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Hi folks, I can't open ledger live 2.5.0 in windows 10 2004. When I open application it crashed at launch, I install Microsoft Visual C++ redistributable it doesn't help me.

If anyone having same issue and able to fix it then share your experience in the comment.

I am sorry if i post in wrong section.

Thank You!

Topic: Ledger live 2.5.0. crash at launch windows 10 2004 ? issue solved (Read 737 times)