Do you get past the "Connect and unlock your Ledger device" and the "Navigate to the the Bitcoin Gold app on your Device" steps? Do you see it doing the "synchronising" step:
What does it say when it "finishes" this section... does it show any account?
Then what is the reason that OP can not see his BTG balance in Ledger Live? Is it maybe because of unsplit / split balance of BTG? From what it says on Ledger site, they have in plan to support BTG legacy address in Ledger Live, same as BTG Bech32 addresses.
It would be good that OP post here if he make some progress in solving this problem.
Have you installed the BTG app on Ledger Live? If you've done it already, then does that means it didn't show up in your balance?
If the issue is the latter then it might be your connectivity issue.
IIRC there is no chrome app for BTG, isn't it?
Hey, SO finally today the issue was solved with regards to the BTG. When i opened the LEDGER LIVE today there was an update to 1.8.0 and finally in this upgrade it mentions about Segwit and Segwit/legacy addresses. This time i tried adding the account on the LIVE, it finally worked.
Just wanted to update on the BTG issue.
But ongoing is still ZCASH, thank you for your time everyone