Author

Topic: Ledger Nano S genuine check fail on Linux Mint (Read 466 times)

newbie
Activity: 2
Merit: 1
Ok it worked. Thanks heaps!

I tried adding udev rules before but made a stupid mistake in the command and I didn't notice it failed  Roll Eyes
legendary
Activity: 1624
Merit: 2509
It didn't really fail the genuine check.
Since it couldn't connect to the device, it shows non-genuine (weird message which can cause confusion).

I suppose, just as BitCryptex mentioned, that your user does not have the necessary privileges to access the device.
So adding the udev rules will fix it:

Try adding the udev rules and reconnecting your Ledger after you have done that.
legendary
Activity: 1876
Merit: 3139
Try adding the udev rules and reconnecting your Ledger after you have done that.


If it doesn't work, follow the troubleshooting steps from this page under 'Linux' tab.
newbie
Activity: 2
Merit: 1
Hi All

I was trying to set up Ledger Nano S on Linux Mint 19.3 and I'm stuck on genuine check.
Ledger Live shows me notification:
Quote
Oops, couldn’t connect to device
Device detected but connection failed

I tried all three USB ports in my Acer Aspire F15.
Any ideas how to fix it?
Thanks in advance!
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