Ledger Nano S screen problem | Bitcointalksearch.org

satscraper

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Quote from: Pmalek on May 16, 2023, 04:18:01 AM

Nicely done!

Thanks for appraisal!

Quote from: Pmalek on May 16, 2023, 04:18:01 AM

Did you try contacting Ledger support to explain the display issue to them? Not that you need it now after getting it fixed, but they have been known to send free replacement devices even after expired warranties. That is, if you have the necessary proof when and how you purchased the wallet. They no longer sell the Nano S, but I am sure they still have them in their storage lockers somewhere, taking up necessary space for other items.

Nope, I have not been in contact with support. The device has been bought incognito in 2018 from reseller.

Pmalek

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Farewell, Leo. You will be missed!

Quote from: satscraper on May 02, 2023, 02:31:59 PM

Nicely done! Did you try contacting Ledger support to explain the display issue to them? Not that you need it now after getting it fixed, but they have been known to send free replacement devices even after expired warranties. That is, if you have the necessary proof when and how you purchased the wallet. They no longer sell the Nano S, but I am sure they still have them in their storage lockers somewhere, taking up necessary space for other items.

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Quote from: satscraper on May 02, 2023, 02:31:59 PM

Finally found some free time to replace the broken display on my Ledger nano s. The device had served me faithfully for four years before it suddenly stopped working. This prompted me to purchase the nano s+ last year.

Nice work!
I always appreciated good old do-it-yourself fixing instead of paying extra premium to repairman or official manufacturer (not that I am fan of ledger devices in any way).
You can use ledger even when display is not visible anymore, just turn on your smartphone video camera, point over ledger and magic happens... maybe this could be used to prevent scammers, intentional faulty display protection mechanism Cheesy

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Finally found some free time to replace the broken display on my Ledger nano s. The device had served me faithfully for four years before it suddenly stopped working. This prompted me to purchase the nano s+ last year.

Broken device had been sitting in a storage until a new display was bought two months ago. I decided to make the replacement tonight.

The entire process took about five minutes. Opening the case was surprisingly simple. Replacing the display itself was also straightforward.

The most challenging part was reinserting the circuit board into the case so that two micro-switches were aligned with the bar that holds the two buttons.

Design leaves something to be desired.

For anyone attempting this, it's best to place the new display in the case first and then slide the circuit board under the bar. This approach makes all things easier.

Toothpick on the picture shows one of micro-switches already in position under the bar. Near the case is the old display that I removed.

Quote

Now my old Ledger nano s shines like new one. Wink

Quote

oland

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Unfortunately mine was not under warranty anymore.
But I was able to change the screen for a few bucks, very easy by following this video https://youtu.be/zZyHwA2lkwM

HCP

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Quote from: jozbaldwin on October 08, 2021, 09:08:06 AM

I recently had the same issue with my nano S, ledger did not replace the item or provided me with any kind of help, they just offered to sell me a new one, after some research I was able to find the item at alibaba and the seller there provided me with an amazon link for a single item purchase, I'm leaving the item link here in case anyone needs it, you need a 12 pin, hard to find on amazon, almost all of them are 14 pin.

https://www.amazon.com/gp/product/B09H1ZHBQW/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

There is a very similar looking, and somewhat cheaper item listed on AliExpress here: https://www.aliexpress.com/item/1005003395494877.html

I have no idea if it is the same, or indeed compatible... but under the specs it lists the "Display Mode" as "Ledger":

Also, like Amazon, this looks like the only 12pin version that is available on AliExpress. Everything else is 14pins... (or 14pins soldered to a daughter board that has 4 pins Roll Eyes

)

Somewhat interestingly... I also found this 8pin model (same "brand" - "yunrichlcd") that lists the "Display Mode" as "Ledger Nano S Wallet": https://www.aliexpress.com/item/32857997004.html

Perhaps and earlier (or later) hardware revision? Huh

dkbit98

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Quote from: jozbaldwin on October 08, 2021, 09:43:54 AM

From my research this seems to be a common issue, I don't expect a replacement, but they are aware of this, they should offer to fix it (no necessarily for free), sell the spare or at least provide a link to purchase it.

Quality of materials in ledger wallet is zero, and don't expect to get any support from them, because they have so much problems with batteries for nano x now that they don't know where their asses are.
Even if they start selling spare LCD screen they would overprice it and I am sure that all parts are coming from China, including that LCD screen.
Interesting manufacturing brand: Elecsung

jozbaldwin

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Quote from: Lucius on October 08, 2021, 09:27:58 AM

@jozbaldwin, is your device still under warranty? I guess not, but I'm still weird that they didn't offer you a replacement as was the case with @Adriano2010 - obviously they changed their minds on that, or you're just out of luck given the customer support agent who handled your case.

No, my warranty expired, but I believe a cold wallet like this should last for a very long time, if not whats the point?, on another forum I saw an user that had the same issue and ledger at least provided him with a link to the spare part on a chinese website that I could not figure out how to use, I expected at least the same treatment.

I mentioned that in my support feedback to ledger.

From my research this seems to be a common issue, I don't expect a replacement, but they are aware of this, they should offer to fix it (no necessarily for free), sell the spare or at least provide a link to purchase it.

In any case, there's the link if anyone else needs it, a little expensive for such as small part, but way cheaper than a new nano S.

Lucius

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@jozbaldwin, is your device still under warranty? I guess not, but I'm still weird that they didn't offer you a replacement as was the case with @Adriano2010 - obviously they changed their minds on that, or you're just out of luck given the customer support agent who handled your case.

jozbaldwin

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I recently had the same issue with my nano S, ledger did not replace the item or provided me with any kind of help, they just offered to sell me a new one, after some research I was able to find the item at alibaba and the seller there provided me with an amazon link for a single item purchase, I'm leaving the item link here in case anyone needs it, you need a 12 pin, hard to find on amazon, almost all of them are 14 pin.

https://www.amazon.com/gp/product/B09H1ZHBQW/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

klaaas

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Glad to read Ledger did send out a new one to you free of charge. Here you can find a tear down of the ledger, maybe a idea for your old one ; )
Looking at the PCB & Chips - Hardware Wallet Research

HCP

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Like I originally said...

Quote from: HCP on March 24, 2019, 05:15:40 PM

Some companies (that provide decent customer service and try to maintain a good reputation) will still honour warranties if they have only just expired and it has only been a month or so.

It's good to see the Ledger are willing to stand behind their product like this and honour a (technically) expired warranty and provide a free replacement... and they even covered the shipping! THAT is above and beyond in my books.

Acts like this are what make a company stand out in an ever crowded market space Wink

Adriano2010

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I receive it. When i sent email to them i sent images with device on and i describe the problem. I will set up later this new device.

Lucius

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Quote from: Pmalek on April 02, 2019, 04:42:11 AM

~snip~

Very likely you are right, it is possible that there were more cases like this, and the easiest way is simply to send a new device. It is in any case more favorable and cheaper option for Ledger then a dissatisfied user who posts comments about a broken device all over the internet. Given the problems that come from time to time, Ledger needs some good promotions, and such things can do just that.

Pmalek

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Farewell, Leo. You will be missed!

I guess they have seen these screen issues before and from the way you described the problem they were able to connect your issue with the feedback they had from before. Nevertheless it is a very classy move by Ledger to send you a brand new device for free.

Adriano2010

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Quote from: o_e_l_e_o on April 01, 2019, 03:22:14 PM

Quote from: Adriano2010 on April 01, 2019, 01:48:53 PM

A little update, they ship a new ledger nano s and even don't need to send the old ledger nano s back.

They shipped a new one at no cost to you? Even though it was one month out of warranty? I've got to say, if that's the case, that's mighty impressive customer service from Ledger.

Did they mention anything about whether they had seen this kind of issue before?

Yes, they ship new one without cost, they said just to confirm my shipping address and they say is no need to send this device with problem to them.

They not say nothing about this particular issue or if this happen to more devices.
Great service from Ledger. In future i can buy Nano X.

I will post a photo once package arrive.

o_e_l_e_o

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Quote from: Adriano2010 on April 01, 2019, 01:48:53 PM

A little update, they ship a new ledger nano s and even don't need to send the old ledger nano s back.

They shipped a new one at no cost to you? Even though it was one month out of warranty? I've got to say, if that's the case, that's mighty impressive customer service from Ledger.

Did they mention anything about whether they had seen this kind of issue before?

Adriano2010

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A little update, they ship a new ledger nano s and even don't need to send the old ledger nano s back. I will post again here once arrive and i setup it.

Adriano2010

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I got a reply today, the support say "that will forward my request to their dedicated department". I will wait for ledger support to see what option i have and only after if i can't solve anything there maybe i will buy a new ledger nano S or X.

o_e_l_e_o

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Quote from: mk4 on March 25, 2019, 11:20:59 PM

-snip-

Yeah. If you are dead set on getting the Nano X, then your best bet is to keep an eye out for any flash sales or weekend events or that kind of thing. If I remember correctly, they had 50% off the Nano S during last year's Black Friday sale, but that might only be because the launch of the Nano X was nearby, and it might be that they don't discount the Nano X at all for a year or more.

Quote from: Lucius on March 26, 2019, 07:13:50 AM

If you buy Nano S again there is a risk that an identical problem will occur to you (unlikely).

I've never heard of this problem before, so I think OP would have to astronomically unlucky for it to happen to him twice on two consecutive devices.

Lucius

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Adriano2010, you have few options to solve your problem. I see you contacted Ledger support, and you should wait few days to get their answer. If that does not happen I advise you to post on their Reddit, some of their staff is active there, and also maybe someone else had a similar problem.

Second option would be to buy some bricked / broken Nano S with the correct screen, and to find someone who will make a replacement. Given the risk and cost of the whole procedure it may be better to buy a new device.

This brings us to the third option, buying new device. If you buy Nano S again there is a risk that an identical problem will occur to you (unlikely). If you want to wait Nano X price drop, this will not happen before the Black Friday (maybe not even then). You should also consider to buy some other hardware wallet, maybe Trezor would not be a bad choice.

mk4

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Quote from: Adriano2010 on March 25, 2019, 02:15:39 PM

Thanks for replying guys, if i have to buy a new one then i think is better to wait for ledger nano X to drop the price as is now 134$. And if i will buy ledger nano S then i will use new device without replacing another one. At least ledger should check before sell this and put better parts for device cost over 100$.

Just a tip. Don't expect the Ledger Nano X to drop in price anytime soon. It's just been released 2 months ago. If I remember correctly, the Ledger Nano S just dropped in price a few months before they released the new Nano X. It will definitely take a while for them to release a newer product.

Adriano2010

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Thanks for replying guys, if i have to buy a new one then i think is better to wait for ledger nano X to drop the price as is now 134$. And if i will buy ledger nano S then i will use new device without replacing another one. At least ledger should check before sell this and put better parts for device cost over 100$.

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Quote from: Pmalek on March 25, 2019, 05:43:52 AM

@keychainX
It doesn't really make much sense to purchase a brand new Ledger device and remove parts from it and place them on the old device. If he bought a new one he can just use that new one now and forget about the malfunctioning one.

My point was a reply to his first question, as nobody seemed to answer it, yes, its possible to exchange the display. Nothing more, nothing less. (with some hints where he can do this, and where he cannot, i.e. Ledger HQ)

/KX

Pmalek

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Farewell, Leo. You will be missed!

@keychainX
It doesn't really make much sense to purchase a brand new Ledger device and remove parts from it and place them on the old device. If he bought a new one he can just use that new one now and forget about the malfunctioning one.

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Quote from: Adriano2010 on March 22, 2019, 07:43:20 PM

Hi. I have a ledger nano s and i have a problem with screen. I can't see all full characters when sign a message. I think i not connected it more than 200 times from the time i get. Here is a photo with

Can the screen be replaced some how? The new ledger nano x have same problem after time?

You can purchase another Ledger (same model), then its very easy to change the LCD display. We have done this several times, even exchanging buttons, LCD or other parts. Unfortunately Ledger doesnt exchange parts, they will only send you a new Ledger if its still under warranty.

If you are unsure how to do it, You can simply bring the two (your broken and the replacement Ledger) and ask a mobile repair to switch it for you.

Good Luck,
/KX

poordeveloper

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Just wanted to drop by to advise you NOT to get it repaired if it's not by the official customer support, even if you take all the crypto out of it before you do it, for the same reason you should have checked the box was sealed when you received it.

If you do, there is absolutely no way for anyone to guarantee they will not tamper with your device before returning it to you. Almost all the hardware wallets may have security problems when the attacker is physically able to access them.

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Quote from: HCP on March 24, 2019, 05:15:40 PM

Quote from: Adriano2010 on March 22, 2019, 08:12:01 PM

I reset the ledger but still same problem, the problem is no more in warranty, it expired one month ago. Can i buy somewhere this kind of screen and replace on some local service?

Have you actually tried contacting Ledger and asking them about it and the possibility of getting a free replacement if you cover shipping? Huh

Some companies (that provide decent customer service and try to maintain a good reputation) will still honour warranties if they have only just expired and it has only been a month or so.

I contact them but no reply, and i think you may know that their support is available from Monday to Friday only.

HCP

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Quote from: Adriano2010 on March 22, 2019, 08:12:01 PM

I reset the ledger but still same problem, the problem is no more in warranty, it expired one month ago. Can i buy somewhere this kind of screen and replace on some local service?

Have you actually tried contacting Ledger and asking them about it and the possibility of getting a free replacement if you cover shipping? Huh

Some companies (that provide decent customer service and try to maintain a good reputation) will still honour warranties if they have only just expired and it has only been a month or so.

o_e_l_e_o

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Quote from: Adriano2010 on March 23, 2019, 12:49:38 PM

also otg-kit, USB-mini to usb mini, USB to usb mini and usb to usb-C cable

Slightly off topic, but for anyone else thinking of buying - Ledger devices will work just fine with any USB cable. You don't have to buy the official Ledger OTG cable pack. Any old USB cable of the right size that you have lying around or came with your phone will work, or if not, you can pick up the cable you need for a couple of bucks at most at an electronics store or on Amazon. You certainly don't need to be paying 15 bucks.

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When i bought last year this was the price, i bought 2, one for me and one for my brother and also otg-kit, USB-mini to usb mini, USB to usb mini and usb to usb-C cable

I will see if i can fix it and i will wait until screen die at all, and maybe i will buy 1 ledger nano X after price drop in future.

mk4

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Quote from: Pmalek on March 23, 2019, 08:28:30 AM

He has probably had it for some time and purchased it several months or years ago before the Nano X came out. He says he has used it less than 200 times but maybe more than 100 times which means he has already had it for a long time.

That makes sense. Anyway, at least OP can spend 30% less money now for re-buying the same device(unless OP is planning on getting the Nano X instead).

Pmalek

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Farewell, Leo. You will be missed!

Quote from: mk4 on March 23, 2019, 02:44:17 AM

Also, how did the price reach $100 without shipping for you? After Ledger released the Nano X, they dropped the Nano S to about $69.

Quote from: Adriano2010 on March 22, 2019, 07:43:20 PM

I think i not connected it more than 200 times from the time i get.

He has probably had it for some time and purchased it several months or years ago before the Nano X came out. He says he has used it less than 200 times but maybe more than 100 times which means he has already had it for a long time.

mk4

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Quote from: Adriano2010 on March 22, 2019, 09:32:24 PM

No. I never take ledger nano s with me, it always stay at home in inside the box after i use it, not so much time i use it, this is very weird. It cost me over 100$ when i buy without shipping cost.

Unfortunately, this is just either because you received an old stock, or a somewhat defective device that for some reason snooped though their quality control procedure. I'm afraid you have no choice but to buy another one.

Also, how did the price reach $100 without shipping for you? After Ledger released the Nano X, they dropped the Nano S to about $69.

o_e_l_e_o

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Quote from: Adriano2010 on March 22, 2019, 09:32:24 PM

Is there any software where i can see what is on screen of ledger nano s?

Not that I know of, and if there were, it would defeat the purpose of the Ledger Nano.

When you try to make a payment using the Nano, the receiving address and amount is displayed on the Nano's screen, and you have to manually confirm before the transaction is sent. This is to prevent attacks where the amount of bitcoin or bitcoin address is changed after you enter them. If you used software on the same infected device to replicate the Nano's screen, then the data displayed could also be altered.

It's highly unlikely you'll find anyone selling a replacement screen. Your best bet is probably to email Ledger directly or try to repair it as outlined above. More than likely though, you'll just need to purchase a new device.

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Quote from: mk4 on March 22, 2019, 09:20:56 PM

While it's going to be very very unlikely for someone to gain access to your funds, I still would heavily suggest against having it repaired. Unfortunately since the warranty is out, the only decent choice you have is to simply buy another one.

Have you had it on your pocket once or something similar that could possibly break the screen? I've had my Nano S for like 2 years already without any problems at all.

No. I never take ledger nano s with me, it always stay at home in inside the box after i use it, not so much time i use it, this is very weird. It cost me over 100$ when i buy without shipping cost.

BitMaxz i'm not so good at repairing this kind of devices.

Is there any software where i can see what is on screen of ledger nano s?

mk4

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While it's going to be very very unlikely for someone to gain access to your funds, I still would heavily suggest against having it repaired. Unfortunately since the warranty is out, the only decent choice you have is to simply buy another one.

Have you had it on your pocket once or something similar that could possibly break the screen? I've had my Nano S for like 2 years already without any problems at all.

BitMaxz

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Quote from: Adriano2010 on March 22, 2019, 08:12:01 PM

I reset the ledger but still same problem, the problem is no more in warranty, it expired one month ago. Can i buy somewhere this kind of screen and replace on some local service?

That would be a problem I can't find any site where to buy ledger nano LCD replacement.

Can you try to disassemble your ledger nano s? Because I think you can repair the LCD by cleaning(Don't forget to clean the flex terminal with eraser or rubber) you can use lacquer flo to clean the terminals or maybe the flex connection from LCD to board is not connected properly so try to reattach the LCD flex from the board or try to resolder the LCD terminal from the board and let's see if it solve your issue.

If you don't know how to disassemble this device you can follow this video https://www.youtube.com/watch?v=388OaC_mClc

If still don't work there is no way to fix this instead replace the screen but the problem no one is selling. Try to find someone who selling defective ledger nano with working screen here on the forum. This might be the right section Computer hardware

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I reset the ledger but still same problem, the problem is no more in warranty, it expired one month ago. Can i buy somewhere this kind of screen and replace on some local service?

BitMaxz

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Block halving is coming.

Do you have a backup of your ledger nano s wallet? If yes then try to hardware reset first and import your backup again and let's see if it fixes your issue.

You can follow the guide from here Ledger Nano S — Reset a device video

If this won't work maybe your Ledger LCD is going to be defective if it still under warranty I think you can send them back to the manufacturer.

Adriano2010

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Hi. I have a ledger nano s and i have a problem with screen. I can't see all full characters when sign a message. I think i not connected it more than 200 times from the time i get. Here is a photo with

Can the screen be replaced some how? The new ledger nano x have same problem after time?

Topic: Ledger Nano S screen problem (Read 649 times)