Topic: Ledger Nano X - Black box 2022 (Read 276 times)

You want people to jump-start their Ledger?
Besides the fact that no normal consumer product (especially when new!) should require something like this to work properly, you advice is also genuinely wrong. Just connecting another '3.7 v I guess' battery is not the right way to charge a Li-Ion battery.

If you're interested to know more about it, Dave from the EEVBlog explained this topic quite thoroughly:
https://www.youtube.com/watch?v=jNmlxBXEqW0

Sounds like a good idea. I will make the video first. Post it on youtube and share it wit you guys...give me like 10 days...I will work it out!

I am not a technician, so I can't comment on whether or not your fix is good enough. What I can say is that Ledger obviously made physical (hardware) changes to their new black box version of the Nano X in the areas around the battery and connectors. So I don't think the problem can be fixed with just a firmware upgrade.

If you have so much experience in fixing these devices and are confident your solution works, make a video of a faulty device that you fixed in the way you explained it. Post it here so we can watch and send it to Ledger as well. Who knows, there might even be a reward for you if they like it. 

I don't see anybody attacking you here and if you are not connected with ledger than you are paranoid for sure.

We all know they have best marketing but this has nothing to do with their bad products that have a lot of issues.

You should think about that and post this warning before you started to make multiple post with this ''universal'' solution for all ledger problems.
I will repeat again like a parrot. Ledger doesn't have problem only with their crap battery and design, it's also with their firmware and closed source nature.
Check out this very common flashing issue video with nono X:

Do Not Use This Company!!!! Faulty Brand New Nano X, opened job ticket, uploaded video, 4 weeks still no exchange or refund!!! No communication what's so ever!!!! You have been warned!!!
https://www.reddit.com/r/ledgerwallet/comments/t41mql/do_not_use_this_company_faulty_brand_new_nano_x/

NANO X keeps disconnecting (Apple)
https://www.reddit.com/r/ledgerwallet/comments/t3rpj0/nano_x_keeps_disconnecting_apple/

Ledger Nano X Frozen
https://www.reddit.com/r/ledgerwallet/comments/t59gtc/ledger_nano_x_frozen/

In this cases battery is working finer but there are some other issues that can't be fixed that easy, or they can even brick device with firmware update.

Then why you've been "creating accounts in the past week or two", to discuss or rather spam that local platform of yours while it clearly has their name and products in it?

• Quote from: lujoltc on March 02, 2022, 02:28:10 PM
  So I have been working with local sellers such as: https://walletjoo.com/
  
  That's strange! In your local thread, you said something else
  
  
  • Quote from: ?? on ??
    man az inja mikhastam bekharam ama felan shak daram - gheymathash kheili arzoneh http://walletjoo.com/
    
    For those who'd try to translate it with google, it detects it as Hindi, but it's actually in Persian, so I'm going to translate it instead:
    
    
    • Quote from: lujoltc on March 02, 2022, 02:28:10 PM
      https://ledgernano-net.translate.goog/ledger-service/?_x_tr_sl=fa&_x_tr_tl=en&_x_tr_hl=en-US&_x_tr_pto=wapp
      https://ledgernano.net/ledger-service/
      
      Quote from: ?? on ??
      yeki az dostan az inja kharide: https://ledgernano.net/ va razi hast
      
      Not again! These dirty tactics ^{[e.g. SEO, rankings or whatever they're calling it nowadays]} are quite annoying
      

    ---

    Quote from: lujoltc on March 02, 2022, 05:15:06 AM
    2) I hope also others who are attacking to me are also not having interest with Ledge competition.
    
    Almost all of the users you've been talking to in the past few days, own one of Ledger's products except for me!
    ^{- I really wanted to get the Nano S Plus [when it comes out], but because of its price, I changed my mind.}
    
    
    Quote from: lujoltc on March 02, 2022, 05:15:06 AM
    3) Lets agree that Ledger is strongest in this market and so far most successful.
    
    Without their aggressive marketing campaigns, they would've not been able to sell all of those faulty products in the past year or two!

Answer to your question is "Yes". I tried / applied it several times on different devices including Ledger Nano X. At least I have repaired more than 50 LNX units (you may ask why: answer comes later). as well as Bluetooth headphones.
I am an electronic technician and I live in a country that Ledger does not ship product to (I mean Directly).
So traders brings the product on behalf of Ledger and resell. In this situation, consumer can not return the product to Ledger if it has a battery problem. Due to reasons:
1) they do not have any proof of purchase from Ledger
2) Ledger can not send them a return label, as Ledger does not have any shipping service to Iran.

So I have been working with local sellers such as: https://walletjoo.com/
They are not official seller - as ledger has not got one in Iran - but they resell genuine product.  
Even there is Ledger repair service in Iran, that provides all the local supports - including all the genuine parts.  
https://ledgernano-net.translate.goog/ledger-service/?_x_tr_sl=fa&_x_tr_tl=en&_x_tr_hl=en-US&_x_tr_pto=wapp
https://ledgernano.net/ledger-service/

This is a common problem form Lipo and Li battreis. When the shelf time is so long - the battery Voltage drops and it means the resistance goes very high. So there is a risk of fire if the power pass by upon connecting it to a power supply. Therefore, the little Capacitor behind the unit blocks all the current. I think Ledger changed this in the new firmware. So the tolerance is much more than before - and battery can charge now easier.

I must say I hear much less these days that this problem happens. And if a device has a problem, without changing the battery, I simply upgrade the firmware and problem simply gets solved.
Again, I am (somehow) expert on this, and I can imagine not everybody is familiar to do it.

Another crazy point is that you can not upgrade the device firmware with your iPhone, or Android!! while the product is meant to be used only with a mobile phone. I asked ledger support what to do, if one does not have a laptop? Are you going to send me one?   they reacted , no you have to borrow one!! Stupid.




  

It's your personal opinion that they are the strongest. They are certainly the most successful in terms of sold units and generated profit. They also have the best marketing and invest a great deal on that front.   

You are free to write whatever you want, no matter what someone else says or thinks about it. But I am asking you again. Is this just theory, or have you tried it out yourself or maybe you know someone who has?

Lets be a bit structured:

1) I am not not representing Ledger. I have no common interest with Ledger to clean their a...!
2) I hope also others who are attacking to me are also not having interest with Ledge competition.
3) Lets agree that Ledger is strongest in this market and so far most successful.
4) What I shared is here with you guys, free, and honest, was only a practical way to solve the problem. Maybe the term of extremely simple was not very correct that people here are not expert with electronics. I only advise that for those who know basics around electroncis. Otherwise please do not open your device.
5) I assume what I did, to share my knowledge with other readers in the forum is exactly the intention of these kind of forums. If you do not like my proposed method, you can simply ignore it. But you can not ask me not to share it.
Ledger is not going to make a booklet / manual along with product for this type of solution. and I am sure it was a joke by others members.

I wanted to write something similar to lujoltc's post before I saw yours. I am perplexed by this phrase ''extremely simple''. Users don't need such "simple" solutions. At all. Here, either ledger will begin to pay attention to the quality of their devices, or users will switch to the best analogues. It seems that this company makes sales only at the expense of its marketers, who attract newcomers only with a "bright cover, but leaving broken toys" in their hands.

Ledgerstein Nono? Oh yeah. I'd like to see the facial expressions of the average user from reading this manual.

I wanted to test this theory of yours by sharing it with the Ledger support to see what they say about it. But since they changed their support site and they now have a live chat (apparently), I can't get through to a live agent without providing a valid order number when it comes to battery issues.

Have you tested this yourself on a Nano X to see if it works or did you read some success stories about it?
A beginner friendly video would be great.

I don't know who @lujoltc is and what his mission here is but it does sound like a solution for some people here.
If I understood correctly, you just get an old / not properly working charger and attach + and - to the poles of the ledger battery.

Would probably take about 5 minutes to do so and is worth a shot instead of throwing out an old device

I don't have a device to test this out but it does sound like a reasonable solution if you left your device in the drawer for a bit too long.

Oh really?! You have one trick pony universal solution for every problem with ldeger devices  
You must be joking or you work in a circus if you call this operation ''extremely simple''.
It looks like some religious sect when I have to make USB sacrifice, than one or two times jump start battery to make hardware wallet work.
Most people don't even know how to open their device.

Nobody said batteries are dead.
They had to be very stupid to sell devices with dead batteries.
Please contact ledger and ask them to put your ''Frankenstein'' jump-start instruction manual in boxes  

Solving the problem of Ledger Nano X is extremely simple!!!
Why are you making so much sorties around it?

Battries are not dead. They only need a so called Jump Start!

Physics around it is extremely simple: Due to whatever reason (for example long time shelf time) the voltage drops far below 3.7 v. That means natural Resistance of battery goes too high. It does not allow the motherboard to pass any current - sort of safety reason.

Sometimes, all you need is a little push to really get going, and for electronics, that push is called a jump-start. Unless you have incredible driving luck, you've probably had to jump-start a car once or twice, and the process for a lithium-ion battery is pretty similar (but not quite as dangerous).

Remove the battery from the Ledger, noting the negative and positive feeds. Find a USB cord you don't mind sacrificing and cut off the smaller end or B connector, exposing the positive  and negative  wires . Also you can connect your battery to another battery with same range of voltage 3.7 v I guess.

If you google it, it is a known practice for all Li batteries - like Bluetooth headphones etc.

If you need further help, simply drop me a text - I''ll be glad to help you.

I will repeat again - new firmware solved NOTHING, and to make things worse it is now breaking devices and making them unusable!
This is probably one of the worst devices I ever saw in my life, in regards with updating firmware and issue this creates.
This is just a big and messy lottery and I am glad I don't own one of this nono X devices...
Posted in last 24 hours:

Ledger Bricked after Firmware Update
https://www.reddit.com/r/ledgerwallet/comments/t2tdib/ledger_bricked_after_firmware_update/

Trying to solve this battery charging issue, I just updated the firm ware
https://www.reddit.com/r/ledgerwallet/comments/t31npk/trying_to_solve_this_battery_charging_issue_i/

installed new firmware now ledger x nano wont charge?
https://www.reddit.com/r/ledgerwallet/comments/t30z99/installed_new_firmware_now_ledger_x_nano_wont/

Nano X help needed
https://www.reddit.com/r/ledgerwallet/comments/t2y2lv/nano_x_help_needed/

I did not say rebranding solve the problem. However I say:
This is known that companies do rebrand after such a big failure... if ledger did it due to different reason, it was only a bad timing.
I guess, new firmware solved pretty much a lot when it comes to battery problem.

What a weird way to fix problems. Is this what they are saying or are you saying that? Changing the color, logo, and looks of the device won't make the hardware problems go away. That's a wrong approach to problem solving.
 
The characters on the new model do look better and sharper. But that was never the biggest problem and shouldn't have been a primary concern. 

Only time will tell if these modifications will get rid of the battery problems. dkbit98 already found a few users reporting various problems. Although we can't be sure they got the new 2022 versions. It doesn't say that in their posts, unless they explained it further down in the reddit discussion.

Not a bad little review you made there. I would have preferred you turned the devices on and worked with them a little. 

Unfortunately, today it is impossible to trade on American exchanges without the KYC procedure. A hardware wallet will give you extra security, but at any time you can reset and use your hardware wallet to trade on decentralized exchanges.

Coinbase wallet is non custodial wallet, unlike its exchange that needs an account where you can buy crypto which needss kyc.
Although there is feature to link your coinbase account to your coinbase wallet but they are completely different. So using HW to your coinbase wallet is somewhat reasonable.

With all due respect but battery issue is not fixed with new black boxes and new internal design.
I keep seeing people make post everyday complaining how their ledge model X device is not working, not charging or going crazy making it unusable until restart.

Here is one guy posting today that he can't start his new New Ledger Nano X device:
https://www.reddit.com/r/ledgerwallet/comments/t215tk/new_ledger_nano_x_does_not_start/

One more post from today about new nono X device not working, it's frozen showing battery reading:
https://www.reddit.com/r/ledgerwallet/comments/t20f8l/new_bought_ladger_nano_x/

Another one posted today.... device won't even connect to pc:
https://www.reddit.com/r/ledgerwallet/comments/t22a2m/ledger_x_wont_connect_to_pc/

There are much more similar posts every day, but I can't post them all the time.
My conclusion is that nothing is fixed with ledger X no matter the color of their box or maybe we should wait on orange box now  

Here is finally a full review on Ledger Nano X (rebranded - made in 2022) vs. Classical one made of 2021.

You might be aware of the disaster had happened to Ledger during 2021 in the production of Ledger Nano X. I refer particularly to the huge problem around the defective battery of the Ledger Nano X product. This left Ledger with no solution other than changing the brand, logo, color of the packaging – to help them go out of this big issue. Everybody wonders what else has been done through this transition, if any, in addition to the new appearance of Ledger Nano X to solve the issue with the damaged batteries. Here we are going to discover those changes. To our knowledge, this is the first review being published to compare the Ledger Nano X model of 2022 with the Ledger Nano X model of 2021.

Detail of the changes are reported here: https://ledgernano.net/ledger-nano-x-2022-new-logo-vs-ledger-nano-x-2021-old-logo/

Here is the list of changes:
 
Appearance: Packaging

Appearance: New ledger logo on the product - You can see it here: https://ledgernano.net/ledger-nano-x-2022-new-logo-vs-ledger-nano-x-2021-old-logo/

Retail price (gone up from 119 euros to 149 euros - for model 2021, and 2022, respectively)
 
Firmware (2.0 for model 2022 - vs. 1. for model 2021)

Screen brightness: Better screen in version 2022 (black box)
https://preview.redd.it/nhujdlbgg8k81.png?width=1320&format=png&auto=webp&s=7612d8b7b40d2242cb24937f4f21e798e73687d8


Chipset board or motherboard: See the video here: https://www.youtube.com/watch?v=v9QNULKVz_0

Battery connection design has completely changed:  https://preview.redd.it/iwupe4lfg8k81.png?width=1244&format=png&auto=webp&s=c4e4fb7c766f161192a319b6d8db9a163d203b4f

A combination of several factors probably. You mentioned the pandemic. That's certainly one element. The global chip shortage is another one. Inflation and its effect on prices is felt almost everywhere. And Ledger has spent plenty of money on promotions, marketing, and shills recently. Someone has to pay for all that and that would be their customers.     

When I remember that I bought my X for about $90 at the end of 2019 (35% discount for Black Friday), I wonder how the price is even higher than then - but obviously, we pay extra prices for this pandemic. I was recently quite surprised by the price of a device I bought about a year ago, and its price is even 10% higher than then - although a new model has appeared on the market.

I don't think they made significant improvements or hardware changes, otherwise they would be marketing and shilling it as crazy. I just went through some of their most recent social media posts and there is no mention of any improvements to the Nano X. 

Whether it now sells in a white or black box, the device costs €149 if shipped within the EU. It's still the same old thing.

This is always possible, although unlikely in the near future - because the S model was if I'm not mistaken, created in 2016 and still has support, while the X is more recent and should have support for at least another 5+ years. You have to accept that these devices will become obsolete at some point, but that is the fate of all electronic devices, whether they are smartphones, TVs, or hardware wallets.

Is there a possibility soon the new firmware does not work anymore with older hardware (i.e. lder wallet)? Then it is a risk! Like Apple that at some point you have no choice than buying a new phone.....

So that jerry0 could ask even more questions and feed his paranoia

I don't keep track of how often Ledger has a firmware update for S&X, but I know that in the past people have complained that there are too few of them (1-2 per year). As for the S model, the last firmware was released on November 30, 2021, and for model X the latest was released on January 25, 2022, before that on October 21, 2021.

I don't think it's necessarily bad, which means they're working on fixing bugs and adding new features - but no one is forcing you to upgrade your firmware if you don't want to.

Wait.  How is this supposed to work?  Hardware wallet with KYC enabled Coinbase does not seem like a working combination.  Am I missing something?

-
Regards,
PrivacyG

Explore web3 confidently with Coinbase Wallet and Ledger
https://blog.coinbase.com/explore-web3-confidently-with-coinbase-wallet-and-ledger-266ce35097a3

NANO X COINBASE EDITION
https://shop.ledger.com/products/ledger-nano-x-coinbase-edition/

@CoinbaseWallet now supports @Ledger hardware wallets.
https://twitter.com/coinbase/status/1496231873949102080?

I have investigated both models from 2021 and 2022. And I see that they have modified the design of battery / chipset.
I will right a post on it soon.

Well one real change on the device is a change in the intensity or brightness of the display--and I swear, each time Ledger has messed around with that, it ends up being harder to see what I'm entering for my PIN.  I've said this before in other threads: I don't like it when companies change their user interface for no reason, because the end result is that customers are invariably dissatisfied. 

Why?  Because all those people in the middle of the bell curve prefer a consistent user interface, not one that makes you learn how to perform the same menial functions all over again every time the company fucks with it.  Ebay is a great example of a website that just keeps getting worse for no rational reason.

Some folks might complain that bitcointalk's look is like a disco revival, but I bet if Theymos was constantly tweaking little things here and there, we'd be hearing about five times as many bitches howling.

Anyone have any idea why Ledger needs to have so many updates?

Yes, it's exactly the same shit, without any real changes on device.
Black boxes are starting to ship along with new ledger logo that is also following new redesigned website.

Yes there are still issues with batteries on nono X devices even with new black boxes.
If you don't trust me, you can check out their reddit page and find all complains from customers.
Along with battery we have new problems with devices acting crazy, making it impossible to enter PIN code for your accounts.
Here is fresh example from today - Ledger Nano X Battery not working:
https://www.reddit.com/r/ledgerwallet/comments/syv0ki/ledger_nano_x_battery_not_working/

No it's the same crap inside, with closed source code and new L logo on metal.
They had to justify recent price increase somehow :/

Ledger just changed the color of the box, as far as I can see from the comments there are no changes as far as the device is concerned - except that the price is higher than before. As for the battery on the Nano X, some still report the same problems...

https://www.reddit.com/r/ledgerwallet/comments/src94p/ledger_nano_x_dead_on_arrival_have_been_unable_to/
https://www.reddit.com/r/ledgerwallet/comments/sq017s/super_frustrated_doa_nano_x/

Guys, I was reading this observation on Reddit

As you might have heard Ledger released a new or Re-brand ledger nano x  - with black box! Well, reading this post on reddit
https://www.reddit.com/r/ledgerwallet/comments/sclh51/ledger_nano_x_black_box_2022_vs_ledger_nano_x/
does not seem to be much difference.
Now I have got few questions....

Is this black box, same shit, in different wrap?
Has anyone got same battery problem with this?
Has go this one a different hardware on?
Let me know your thoughts / info on it.