It seems that the exchange completely lost touch with reality, intoxicated by demand in December!
See this story https://bitcointalksearch.org/topic/bitstamp-exchange-of-currencies-stealing-money-of-the-deposit-by-employees-2679324
I could not think that this is possible!
Topic: List of Bitstamp's unresolved problems (Read 130 times)
fiat withdrawals so fucking slow. weeks ...
these greedy pigs at bitstamp are still giving bonus to attract new users the dumb fucks
process the customers you do have first ffs
these greedy pigs at bitstamp are still giving bonus to attract new users the dumb fucks
process the customers you do have first ffs
Couldn't find any thread listing them, and on Reddit they don't stay for very long, so I'm creating one.
Just post your case, your ticket # perhaps, for how long it has been going.
Mine:
XRP's being stuck in their "wrong" address (which frankly, judging by the amount of people who fell into their trap, might not even be my fault. I have no recollection of having picked the alternate XRP address, so it may even be an internal problem), for 17 days now.
I had started to sell the rest of my XRP's at 2eur & planned to sell up to their ATH. If it doesn't reach its ATH again, they'd better refund the difference.
Ticket 306719
I don't know what's their ticket lag exactly, but if #306000 was 17 days ago, and they apparently (Reddit feedback) haven't processed #260000 YET...
I know there are many cases of locked fiat or XRP deposits/withdrawals, unverified accounts for months...
And I'll say it again, it doesn't matter if it's not malicious & they're simply overwhelmed - they have fucked up.
They should have paid a random guy to sort their tickets by importance, like
1. about over 10000 in value
2. over 1000
3. over 100
4. all the rest. Little generic support, little sums, etc. That's probably the majority of the tickets.
That'd have taken 2 days, assuming they really have a 10 thousands of tickets lag. And then they could have focused on the most important tickets first.
I seriously doubt that several thousands of people have over problems over 10k amounts, within a month.
Mine would be in 2. - it's not even the most important, but it's certainly more important than the guys who lost their 20 XRP's.
Plus, I've been paying Bitstamp litterally 1000 to 2000eur/month in fees (BS has the highest fees of all platforms, last month I was at 0.14% fees, that's higher than everywhere else on limit orders, and I had to trade over $600k to reach that. Most of my little trades there have paid Bitstamp more than they paid myself), that should allow me at least 1 fuckin answer per month.
Also please post if you have already filed a complaint & where.
Reddit users have suggested
https://www.actionfraud.police.uk/report-a-fraud-including-online-crime (online report tool, what I have used)
https://e-justice.europa.eu/home.do
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show
In any case it's alarming. I really hope it's just bad management - they should have locked new user registration like some other exchanges have.
But it could really be a case of BS being the next Mt Gox, and we'll probably be the last ones to know.
And if you're a Bistamp representative, well, just INFORM US. But of course you won't...
The last public message from Bistamp is that "under high demand" from Dec 20th. That is ALL they have written. NO ONE knows about this & new users are still considering registering. They pretty much act like Kraken, "everything is fine". Well, Kraken can hardly hide that it's broken, but Bitstamp's app still works well.
Just post your case, your ticket # perhaps, for how long it has been going.
Mine:
XRP's being stuck in their "wrong" address (which frankly, judging by the amount of people who fell into their trap, might not even be my fault. I have no recollection of having picked the alternate XRP address, so it may even be an internal problem), for 17 days now.
I had started to sell the rest of my XRP's at 2eur & planned to sell up to their ATH. If it doesn't reach its ATH again, they'd better refund the difference.
Ticket 306719
I don't know what's their ticket lag exactly, but if #306000 was 17 days ago, and they apparently (Reddit feedback) haven't processed #260000 YET...
I know there are many cases of locked fiat or XRP deposits/withdrawals, unverified accounts for months...
And I'll say it again, it doesn't matter if it's not malicious & they're simply overwhelmed - they have fucked up.
They should have paid a random guy to sort their tickets by importance, like
1. about over 10000 in value
2. over 1000
3. over 100
4. all the rest. Little generic support, little sums, etc. That's probably the majority of the tickets.
That'd have taken 2 days, assuming they really have a 10 thousands of tickets lag. And then they could have focused on the most important tickets first.
I seriously doubt that several thousands of people have over problems over 10k amounts, within a month.
Mine would be in 2. - it's not even the most important, but it's certainly more important than the guys who lost their 20 XRP's.
Plus, I've been paying Bitstamp litterally 1000 to 2000eur/month in fees (BS has the highest fees of all platforms, last month I was at 0.14% fees, that's higher than everywhere else on limit orders, and I had to trade over $600k to reach that. Most of my little trades there have paid Bitstamp more than they paid myself), that should allow me at least 1 fuckin answer per month.
Also please post if you have already filed a complaint & where.
Reddit users have suggested
https://www.actionfraud.police.uk/report-a-fraud-including-online-crime (online report tool, what I have used)
https://e-justice.europa.eu/home.do
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show
In any case it's alarming. I really hope it's just bad management - they should have locked new user registration like some other exchanges have.
But it could really be a case of BS being the next Mt Gox, and we'll probably be the last ones to know.
And if you're a Bistamp representative, well, just INFORM US. But of course you won't...
The last public message from Bistamp is that "under high demand" from Dec 20th. That is ALL they have written. NO ONE knows about this & new users are still considering registering. They pretty much act like Kraken, "everything is fine". Well, Kraken can hardly hide that it's broken, but Bitstamp's app still works well.
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