Contact them with this info: [email protected]
It's owners contact info if you didn't receive any reply within a week better use other services.
I don't like to use this kind of service if you care about privacy and you don't want someone to monitor all of your transaction, use a better crypto wallet.
I was actually in their telegram channel when they shut everything down, all the groups and social media, and all their accounts have either been deleted, or inactive for several months now, I think they are either in stealth mode for another launch later on, or they