[- Non-Custodial: Enjoy an anonymous swap experience without the risk of custodial services.
As I pointed out in the other thread and the other representative also confirmed, your wallets are not non custodian. Claiming to hold the funds temporarily means you operate a custodian wallet service and have full control over the funds sent to your platform.
It's either you're deliberating marketing your exchange to be something it's not or no one on the team is aware of what non custodian actually is, both of which are reason enough to avoid the service.
Thank you for your feedback and for bringing this to our attention. We understand that the term "non-custodial" can be interpreted differently, and we appreciate the opportunity to clarify.
For smaller transactions, we temporarily hold funds during the swap process, similar to how Exch operates. However, for larger transactions, we work directly with Exch to handle those swaps, as we trust their platform and believe they are one of the best in the industry. We’ve successfully completed over 50 exchanges without any issues so far.
If you’re uncomfortable with our platform,
you can always use Exch directly for your transactions. In order to complete any swap, we need to receive the funds, just like Exch does. Additionally,
we strongly recommend using an MWEB address as a destination in your XMR or LTC (SegWit Bech32) exchange to significantly
enhance your privacy on exchanges.Our primary goal is
anonymity in exchanges, and we are dedicated to providing the best privacy experience possible for our customers.
Thank you for mentioning this, and we’ll make sure to update our FAQ to better explain this process.
