I emailed trustedcoin. Their answer was this :
'In my services logs I see that there are two different accounts associated with your email address. Is the account you are attempting to recover the one with a current balance of XXXXX BTC ?'
I answered yes, and he emailed me back this:
''Since XXXXX is the email address you provided when you originally signed up it's possible for me to provide you a new authenticator QR which should allow you access to the wallet you specified:''
scanned that XR code, and was good to go
Good to know that Trustedcoin isn't as safe as I thought and that you only need the email address to bypass the whole "security" of having a 2FA wallet. That's the first time I see someting like this happening. 'In my services logs I see that there are two different accounts associated with your email address. Is the account you are attempting to recover the one with a current balance of XXXXX BTC ?'
I answered yes, and he emailed me back this:
''Since XXXXX is the email address you provided when you originally signed up it's possible for me to provide you a new authenticator QR which should allow you access to the wallet you specified:''
scanned that XR code, and was good to go
