Topic: lucky block casino locked my account for no reason demanding kyc funds lost (Read 602 times)

Sorry guys I should have given an update on this issue. LB did send me my remaining balance and everything turned out okay. LB support is really nice and caring, they are a legit casino that can be trusted for sure even though their LB token got dumped.

The KYC requirements is fair seeing that this is clearly stated on the ToS. All casino with gambling license has the terms that will require their players to do KYC randomly whenever they feel if its necessary. Actually, You wil only have problem on it if you are playing on resticted country or doing some shady activity inside since providing KYC is very easy and can be done with just a few seconds.


Based on the OP details, They are not scam but OP is just very dodgy. He is the one who decided to not undergo KYC event though it's included to the ToS of the casino. I'm really surprised that there's still user like this that gambling on centralized casino with license and still not open for submission of KYC. They literally gambling on playing gambling with the casino.

KYC has become the golden rule of business interaction. Not providing these documents, especially in a casino environment, can land you in a quagmire of sorts - withdrawals being denied, accounts being suspended, and whatnot. Yet, shouldn't we ask ourselves: Are these terms transparent enough for the average customer? Are they just hidden within an ocean of text, like a needle in a haystack?

In the case of Luck Block Casino, it seems premature to label them a 'scam' merely because they stuck to their rules and regulations. That being said, it's a wake-up call for all users. Next time, let's not just 'play', let's 'play smart'.

If a casino requires you to submit KYC documents and refuse to heed to their request, they have all the discretion to accept/deny any act on which you will do. They may even deny your withdrawals and that is covered under their TnC which is mostly stipulated.

OP, you cannot fault the gambling website if they refuse to accept your withdrawals. KYC documents are a pre-requisite before anyone can gamble on their platform. Obviously, for failure to submit such, they also have the power to deny your withdrawals at their discretion.

I have never heard of luck block casino in the crypto space but reaching a conclusion that they are a scam just because they denied your withdrawal is fallacious. Next time, if you do not want to submit any KYC documents, then avoid playing on such platform in the first place.

It is commonly said that, when something appears too good to be true, then it's likely not true..
Scammers know how desperate most gamblers are for bonuses, and seeing that gamblers are not at all satisfied with the little bonuses most legitimate casino offer to their users and potential users, it is no surprise to know that scammers take advantage of such opportunities, knowing there is no other way to attract desperate gamblers except offering them huge bonuses.

In as much as I condemn and detest scammers, I sometimes, still blame the victims, their greed and desperation is what usually leads most people into falling victims to such plots.

Newbies do usually be trying out to make out deposits without trying out to realize on what are the things that should really be done first like making some in depth research about the site or simply having that reputation check on which it would really be just that normal to be done since we are talking about depositing real money on here. We do have tons of legit gambling sites on which if ever you do able to see those places offering
too good to be true offers which it is more than on what those legit platforms been offering, then you should really start on doubting that because on this business which legit owners wont really be giving out that generous bonuses or would really be giving out that less hard requirements about withdrawals and with that then using up your own common sense would really be telling you that there's something off with this one.
Common sense would really be your best weapon but it turns out that some people would really be just get blinded themselves just because of some too good to be true offers and this is where
they do usually ends up like this.

he already knows the reason why the possible rejection of his kyc, hence, not complying with it. the OP knows what violation he may have had done, thus, letting his funds confiscated by the site. because if knows for sure, he didn't have any violation or any of that sort, and he cares about his funds, he may agree with what the site is asking from him.
also, it is quite difficult to reach out a site which has no active thread in the forum. this is why it is always best to play with reputable sites known to this forum having active rep as well.

And scammers can offer those huge bonuses as they know they have no intention of ever allow those people to make a withdrawal, so a huge bonus should be seen with distrust instead of being a positive sign, as even if established and popular casinos can give good bonuses they cannot compete with the money scammers can claim to give away, then it is important to be as careful as possible when selecting a new casino in which we may like to play, as a way to avoid such an outcome to happen to us.

Realization comes late with those unfortunate victim of scams and its really unfortunate to see that there are still people falls on to good to be true bonus offers by scam casino since its somehow obvious if they give unrealistic huge bonus reward to their gamblers. But since another issue exist like this its good to add this case up and be posted on scam accusation board so that newbies might have a reference that they should avoid this casino or make this as reference to be more careful while searching a platform to spend their time with.

That is the exact point that most cryptocurrency gamblers avoid before joining a platform, people tend to get excited when they see very high bonuses being given by new platforms and forget that they might be a trap for them and what if they lose their money only to get that bonus, I know that you can always lose in gambling even if you are using a trusted platform, but that doesn't mean that you should go ahead and choose a platform you've never heard of.

A trusted platform will have a presence almost everywhere and they can be reached out easily and even if you face an issue, you will be able to get it solved because they won't just ignore you and take your money which might happen if you are using a new and untrustworthy platform.

I have not played in fiat physical casino before so I may not know exactly how their dispute resolution is on deposits or withdrawal process but then we are sure that settling such issues as of the ops in a fiat casino will be a little bit easier than the online casino cases, and again it becomes more hider or almost impossible to resolve such issues if the casino is already a known scam, but what we can do to prevent this is to try as much as possible to always read the TOS of the casino and also the various reviews if possible forum reviews to know when and how the casino response to scam accusation or handle issues.

Gamblers and every single market participant needs to learn that we do not enjoy the same kind of protections the fiat system gives us, if this was a problem with a fiat casino the OP could just open a dispute with their bank and they may be able to recover their money this way, but on this market we are our own banks and this signifies we need to protect ourselves as much as we can, and doing our due diligence before gambling at a new casino seems like one of the most basic things we could do to achieve this.

Realization comes late after those people got scam. Most of them do background checking after they got compromised, if they just do their research before participating for sure they can avoid this problem. To many people could give their insights if they just ask since for sure for so many gamblers here staying in this forum for sure they will share their experience and feedback to the casino ask.

Also maybe he's just afraid to get scam for second time around since if the casino is proven scam there's no use for providing his KYC details since he might get more bigger problem with that.

It's sad that people are playing at the scam casino's and therefore scam casino's business is still running. If everyone only opt to play at the reputed casino's then these issues may never arise.

Coming to the OP case, he was not willing to do the KYC. There may be number of reasons for this but if the reason is that he belongs to the restricted country where the gambling site have prohibited gambling, then for sure he could not get his funds back even if he does the KYC. Then another question arises as why he was playing on that gambling site from a restricted location? Again this is the gambler's fault.

I'm always amazed when this comes up. OP knew about bitcointalk and a gambling section here. There's so many casinos advertising here and most are completely legit. If you keep stealing from people you eventually lose trust here and with it a chance to advertise because people who do will get red trust. With all that in mind, OP chose a casino that nobody here uses and that has a lot of negative reviews on other sites. Why would you do that? Don't you value your money?

Also, if they say they'd give your money back if you did KYC, why not try that route? You should have expected KYC when playing there. Most casinos perform random checks.
Are you afraid they'll find out you were really playing from a restricted country?

well i took some time to research about this casino, i assume you are talking about this casino:

luckyblock.com

that's not all i found, it turns out that Luckyblock.com casino doesn't have a good reputation on trustpilot, there are many complaints against them on trustpilot which leads me to think that this casino is another one of those casinos that have a sober behavior, they keep doing it selective payments to stay scam for many years. you can see the complaints against them on trustpilot here:

https://www.trustpilot.com/review/luckyblock.com

my search is not over and continuing I see that there are also complaints on casino.guro and you can see it here:

https://casino.guru/luckyblock-casino-review#tab=js-tab-discussion

and from what i could see they must have paid people to post fake reviews on askgamblers.com this is visible here:

https://www.askgamblers.com/online-casinos/reviews/lucky-block-casino

so I recommend people not to use this casino, it's better that they use the old and reputable casinos that are in this forum, this casino is offering 200% for those who deposit 10,000 euros + 50 free spins, honestly I don't understand how people they still fall for this type of scam, and it is obvious that this bonus is just to attract people and it has conditions that must be fulfilled for people to be able to claim, people need to realize that, they must forget about the damn greed and analyze things more calmly

Even if the platform doesn't have a presence on the forum or a representative, it's not right to reach conclusions without knowing the full story. OP has clearly said that he refused to complete KYC verification which is obviously something a casino wouldn't like or see as something normal, and OP also said that he tried to withdraw after playing a little bit because he was losing, and I don't think he had reached the wagering requirement as well.

If he had completed his KYC and then the casino had refused to pay his money, that is when we could blame the casino or think that they are scammers and stuff, but none of what OP said has any indication of why the casino is not trustworthy or scamming their players.

is this what you already accepted mate? I mean this is just an Eye opener for forum members and you are not asking for the return of your money?
then why choose here when there is no official representative from Lucky Block here in bitcointalk.
but thanks anyway , as i will never choose to play even creating an account for this one.

I don't think OP is serious in his accusation, there's no follow-up on his post for all we know he just tried to ruin this casino because of bad losses, this is not the guy who received injustice in his account.

until he posted pieces of evidence this is a make-up story

He is even speculating why his account was locked.

I really dont know WHY people play in low or little casinos when you have plenty of BIG and reputed casinos here or in the whole internet.

I know someone can say "its for the bonus" but the bonus in casinos are nearly the same in all the casinos so its not an excuses.

I hope you can get back your funds but i dont have so much hope.

It's my first time reading about lucky box, I've never heard of such casino before, I believe that this casino is a centralized one, if it is, then it is completely your fault if you decide not to pass kyc, kyc is a means though which businesses get to know their customers and some private information about them, this could help deter or discourage other members from using the platform for some nefarious activities.

You alone (op) know the reason why you have decided to not pass kyc, but if I should advice, I will ask you to pass kyc verification and withdraw your money,unless you do not have the necessary or required/requested documents for the verification.

Why do you think you have a right to reject kyc? How do you know it's unsafe as you refused to even do that?

Depending how much you are withdrawing, and if they are suspicious about your region where you claim to live, they are legally obligated to ask for it.

I am not sure where you have been during these few years but it's the brand new world now. Casinos and exchanges are complying with regulators. Number of those who don't require kyc are slim to none. And even those might want it later.

I don't know yet if it is stated in terms&conditions of platform but my personal guess is casino management has the rights to ask for personal verification. There are restricted regions on website terms and support team has no option except  verifying user location with KYC request.

OP have to be more serious about this claim and provide necessary documents to support this claim. If OP declined the KYC which is stated in the rules of the site that they can ask for this any time, then the problem here is with the OP. I understand if its not on the terms of the site but if you are going to go against the site and not follow their terms then expect to be ended up like this.

From the first page of the thread, nobody made mentioned of moving this accusation thread to Scam Accusation Board OP although the thread has gone far with pages but that not withstanding, you can still move the thread to the above link but if the Moderators think that the thread is okay as it is then there is no need to move it but the thread is best for in that board. And also you did not provide any evidence to show that it happened the way you are saying.

It is the standard today. The casino doesn`t want to lose gamblers, so they write in ToS that they possible ask KYC sometime. The most times this "sometime" is when the gambler decides to withdraw his money. I told several times that i have nothing against KYC, but it would be honest to KYC gamblers during the registering, or don`t KYC all the time.

This was exactly the mistake OP made which paved way for the casino to assume he is a cheater and further banning his account. KYC is what casino always demand for which OP should have known and still get prepared for so as not to allow them have a reason to get his account permanently blocked or suspended.

Casino sometimes can be very funny. It might be that they likely had no kyc as a T&C or ToS before now but for the fact that they got a bait, they would secretly and hurriedly change it to get at OP as they have no one's permission to update their ToS at any time.

I must profess that I wholly understand your observations. The caveat emptor - "let the buyer beware" – rings particularly true in the case of online gambling. It's absolutely paramount for all players to meticulously scrutinize the Terms of Service (ToS) before indulging in such activities.

This common embarrassment of neglecting the ToS leads to an unfortunate cascade of problems that could otherwise be averted. The onus lies on the individual to safeguard his or her interests. We shouldn't confuse ignorance for deception on the casino's part. It's a hard pill to swallow, but it's crucial to remember that the rules of the game are usually crystal clear for those who dare to look.

What do you exactly mean by this:

Is there a any possible way for someone to be able to tell correctly which platform you are trying to send the funds?
If there's any, do casinos have access to that?

Also, I don't think that "restricted" means that your IP is banned from accessing the site. For some casinos, yes, but for most, I suppose, not.

In cases like this it's clear that the person making the reports did not go through the ToS and thinks he will be able to get away if he should create a thread here an propably get others to side with him/her, if he was truly innocent like most that do complain about being scammed by a casino he would have compiled some evidence rather than just coming to the forum with only text.

With just a few questions (one to be precise) I asked the chat support of the casino being accused, it turned out that KYC is mandatory.

As for me - i don`t see anything strange in this situation. The casino can ask gambler KYC any moment. Most often we see it when the gambler withdraw his money. I several times said that i don`t like this situation but i`m sure that you can find it in the ToS. And if you refused KYC - they considered you a cheater and ban account.

They will seriously read the ToS once their account is having problems with the site.
I believe, most gamblers are not really reading the ToS, hence, such common problem is being encountered.
That will be an expensive lesson for the OP. He has no battle to fight with if he clearly violated the terms of the site.
Though he got away in his previous withdrawals but this time, he got caught by the site, then I don't think he can still get his money out of this if he is not willing to comply with the terms of the site.

Never heard of them, which is worrying as even a scam casino has a reputation that precedes them and allows you to avoid them, so gambling in a casino like that was a mistake from the beginning, however it seems is going to be difficult for you to recover your money, as for what I am reading it seems you did in fact violated their TOS and accessed their casino from a restricted location, so they are on the right here as you also refused to go through KYC, now I think they should return whatever money was in your account at the time but I do not think this will happen.

You can't refuse it like that because regulated under a licence provider have the right to ask for KYC compliance at any moment even if you done it in the past and verified which is probably mentioned their their terms and conditions too.

The casino name your mentioned is not familiar around the forum but you were saying that you are using the site for a year so it's not a scam but you can call them scam after you complete KYC and not processing your withdrawal.

OP gave room for the casino to do their deed. If OP had initially agreed to the kyc that would have given him a good stand to fight the battle to making sure he gets his funds back irrespective of what the situation maybe but since he rejected a kyc offer, the casino took advantage of it to carrying out their actions on blocking or suspending his account and lastly, I do not think this has to do with country or IP restriction then if so it means OP has been using a vpn to access the site and possibly forgot to do so and upon discovering it, they used it as a bait for OP by blocking op account.

Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.

You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.

This is now the only thing he can try to get his funds, if he do not want to do it then he should say good bye to his funds.
I'm not familiar with this casino, I'm sure it is the first time I heard luckyblock as I cant find a thread about this casino in this forum.
He said that he had no issue for almost a year, means that he should have made many deposits and withdrawals during that time frame and logically he should have known about the rules and terms of the casino well.
However, it is just a story with no real evidence, he should provide valid evidences to support his claim.

I'm new to this casino even it seems that this casino doesn't promote its site in this forum, I know you share important information so that forum users don't play there, but it's good when you share your bitter experience at the casino at least include screenshots or other evidence so that we all believe that the story of your experience is true, we cannot verify the truth.

To be honest, actually your problem is not that complicated if you really want your money, just follow the rules they keep, for example asking you to complete KYC, but if you really don't want to do that because of keeping your documents anonymous, you can leave them and also stay away from that site, I'm afraid you violated the terms and conditions of the casino so you are also guilty of this, but again we can't verify the truth of the casino or you in this thread, but glad you shared your bitter experience. I hope your problem can be solved properly 

I don't see how the casino is doing anything wrong in all this. You said it yourself that you made a deposit, played a few games and as soon as you started losing, you opt for a withdrawal which any new or old gambler would know isn't an option unless you have completed the wagering requirement which can be between 1x to 5x depending on the policies, and terms and conditions of the platform.

And, when they asked you for KYC, you refused to do that which is clearly a red flag for any platform, even if I'm dealing financially with you and you deny to prove your identity to me, I wouldn't really be willing to continue with you at all. So it isn't their fault, you can't withdraw so quickly after a deposit and you can obviously not go ahead with it without providing KYC.

I don't know why but the name of this casino does not ring any bells for me, I guess this is the first time I'm hearing the name of maybe it slipped through my head but anyways the issue remains that you still haven't received your withdrawal.


Most at times when a casino request you to provide your personal information during an investigation, it is to confirm if you're using multiple accounts or if you are operating from a country that their system does not support. If you know you're not going against any of these things then you can freely give them the information and wait for their feedback if they'll come up with some shitty excuses as to why they won't reopen the account.


This text of your means that indeed you're operating the casino from an unsupported country, and if they should refuse to open your account they have something to back their action even if you take them to a third-party to judge the case.



And how would they know that? When withdrawing you're providing your wallet address not another casino's name. So I'm curious to know how they'll be able to identify that this is a casino deposit address.

I think you should provide proof;

1# Proof of the deposit you made
2# Proof your account is banned
3# Have you contacted them via live support/email?
4# Proof of your communication with them

If the evidence is strong, we can discuss it or give a red flag

This also my first assumption on this issue. The user is probably lose few funds on his deposit then he decided to withdraw immediately after being scared to lose more. He is obviously don’t read the casino terms and conditions since he is not aware that casino can implement KYC anytime and probably this is also the reason why he is not aware on the wagering requirements for withdrawal.

Most of the casino with gambling has this AML policy to avoid potential launder. I wonder how this user that is totally not supports KYC is using a centralized casino with license. What he is trying to imply for not submitting KYC.

They are just mad that you want to withdraw your funds? How will they know that the fund is going into another online gambling platform? Did you told them that yourself or what?

You would have a better support right now if you passed the KYC requirement and they still decide to hold your funds, but I am pretty sure that you did something wrong for them to behave this way.

When things turn out this way, you have to follow their rules to get things sorted out for you, pass the KYC, and see your problem solved, avoiding KYC will make them become more suspicious about you.

Even if you have vowed to never use your KYC online for any verification, now you don't have any choices because it seems to be the only thing standing between you and them right now, it could be the only thing stopping them from helping you out.

That's a rough patch, no doubt. Finding yourself on the other side of your account's door with your funds held hostage? Absolute nightmare fuel. But, let's scope out the big picture.

Digital casinos, like Lucky Block, are under the control of the rules. Regulatory bigwigs are keeping them on a short leash to ensure they comply with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF) regs. Part of these rules of the game is having KYC procedures in place to verify their customers and ensure that the dough they're playing with is legit.

Brushing off their KYC ask might've hit some kind of panic button, leading to your account getting benched. If you reckon your account was red-flagged without due cause, you might want to consider lawyering up.

Going forward, you might want to consider a deep dive into the terms and conditions before you roll the dice in any online casino. Might sound like a slog, but trust me, it's a lifesaver against any curveballs coming your way later on.

You triggered a money laundering flag with them and that is why they are asking for KYC verification. It does not matter how long you have been gambling with them, because the moment when the potential "money laundering" flag are triggered, they will follow the KYC verification route.

A typical money launderer will make a deposit and just gamble for a small percentage of that money and then withdraw it. The casino software matrix are looking for that behavior and once it is triggered, the software flags your account. You will then be asked for KYC verification to protect the casino.  

Maybe the rules differ from casino to casino, but the ToS rules are the same. And they have to look for or read the ToS so that there are no problems when they want to withdraw their money because most gamblers will experience difficulties when withdrawing their money. So every gambler must make sure to understand the ToS of each casino so they can play gambling calmly and comfortably.

Three things are possible here...

1. You failed to read the online casino (LuckyBlock) Terms and Conditions before you start using the casino for gambling, how many times you've used the casino and able to withdrawal successfully makes no difference here.

2. If an IP if been flagged by any platform, you can still access the website, your country ISP is the only one that can restrict you from accessing any website.

3. Possible KYC verification should be available in the ToS, since you don't read this in the first day when you decided to open a gambling account on this platform how will you know? Now that they ask you to verify yourself and you said no will make them believe that their curiosity might be true, maybe you have something you hiding for real.

I also want to ask if you have ever use VPN on your phone or PC and you mistakenly use it to access the online casino?

Every casino has the same ToS rules as far as KYC. They either require KYC or have the right to ask for KYC. There's no need to even look for that rule.

Your country may be restricted by the casino but your country ISP had not restricted the casino reason why you can access the site.  This is the reason why you can access the site.  Not because your country is restricted by a casino, it will not load into your browser.  It won't load if your ISP blocked the casino.

It is the standard operating procedure for the casino to not process your withdrawal if they asked you about submitting your KYC and you did not comply.  They had flagged your account and wanted to verify if their suspicion is true by asking you to perform some validation of your identity.  And since you do not comply, don't expect that they will allow your withdrawal to be processed.

Aside from that your rejection of the KYC procedure simply strenthen their suspicion that you are breaching the TOS of their platform.

Was suppose to say the same thing on which there's no much history of this site and i've been wondering on how these newbies do really end up on registering on these sites considering that they arent that known nor popular.

Did make some dig on some ANN thread and i dont know if they are related to this
https://bitcointalksearch.org/topic/luckyblock-the-biggest-and-fair-blockchain-lottery-ever-5112387

Turning from lottery to casino. Im not so sure but high likely this is the case.
@OP, where did you get this site name and tending to make some deposit? In most cases on which people would only be whining on the time that they wont get paid.
They should have done at least some google search about some legit crypto casinos on which it would really be that better option compared in making
deposits on sites that arent even known or been heard of.

There will be no solution to your issue as you have denied the KYC verification process. As a Curacao licensed casino and based on the terms, LuckyBlock has the right to ask you to complete the identity verification process. Why you have refused to send your documents to them? They haven't stolen your funds yet. Try to complete the KYC verification and see what they do with your withdrawal.

So if you agree for the KYC, will they enable your account and let you withdraw ?
If yes, then what is your problem for not doing the KYC ? You are not doing anything wrong and you should know that these days there is no casino who will let you withdraw without KYC.



Well satoshi created bitcoin with the principle of anonymous payments but he did not taken into account the bad players of the market who tried to expose this anonymity to unlawful transactions and money laundering. I agree that money launderers are still able to do their bad act but we are forced into this KYC by the gambling sites to protect their part to prove that they are not involved in money laundering.

I cannot say the reason why you account was flagged and on what grounds and with what evidence, however it does seem to me that your refusal to do KYC is the main reason why they decided to close your account. However as far as I know they do have to give you your deposited funds back, even if you refuse to do KYC. But you would have to consult somebody who understands the law in gambling in the respectable country of their regulation.

It does seem that you break the TOS of pretty much any casino site you are on, by your own admission, so that might be a problem.

If people who are fond of gambling and at the same time use cryptocurrency payments always and in all casinos provide their personal data through the KYC verification procedure, or in some other similar way, then one logical question arises: Isn’t it easier and easier for such players to play  using payments in dollars or any of their local fiat currencies? 
Simply imposing a mandatory KYC procedure on casinos that use cryptocurrency transactions is contrary to the basic principle for which Satoshi actually created bitcoin and anonymous payments.  Such a perversion of the essence of cryptocurrencies in the casino, of course, seems to me to be completely wrong and generally trashy.  This whole invention of cryptocurrencies is nullified precisely by payments with forced verification. 
The justification for the need for KYC / AML seems to me too far-fetched and does not help at all in the fight against crime in the financial sector, simply because these procedures are so formal and primitive that criminals and fraudsters very easily ignore them and they are not an obstacle for them.

I haven't come across a situation like this with a casino before, so far. To avoid being taken aback if new rules are adopted, it is crucial that you regularly review their TOS to check if any modifications have been made. They always have the right to change their Terms of services and that's what you should always be ready about. Most casinos nowadays actually ask for KYC but as long as you're with a trusted site, you shouldn't doubt about complying with their KYC requirement. It is actually better to follow their rules in case they would ask you to submit private details because you could play and make different transactions freely. Just always be sure that you're with a reputable casino so you won't encounter troubles like this too often.

Check for their Tos, I guess. If it is mentioned that they can make changes with regards to house policies and rules, then they might be implying KYC procedures in a sudden, as a form of change with the usual. I also did not hear about this casino even before. But if this is a requirement from them you have a choice to comply and make use of your account or to deny and move to other platform.  House rules, as we all know. If this is a trusted and reliable platform, then I guess there's no need to worry especially if they are asking for limited informations and not things which are too personal. If you're really against the changes, then try looking for other platform which would suit your convenience more.

Before you deposit money to the gambling service, you need to read their user agreement. If you want to do this, it is better to write to support with the question: do I need to pass the KYC in order to withdraw the money I won later. Because bad gambling services are ready to happily accept money from your losses, but they are in no hurry to give away the winnings.
I had a case with a Russian poker casino when they refused to give me the winnings, asked for a photo passport. And even when I sent them this, they asked for other documents. It is clear that they were dragging their feet and acting on my nerves so that I would not want to withdraw money.

It is better in the future to play at proven casinos, like Roobet.

Have you met their wagering requirement you posted you played a few games then withdraw they think your action constitute money laundering so they asked for KYC

 Then agree to do a KYC so you can prove that you are not located in a restricted location

At the time you sign up is there on the terms that they can and will as for KYC anytime, if there is then you have to because you sign up for this.

Because you are caught this time if you are violating one of their terms it's only a matter of time before they catch you


You're just speculating, you are free to open a scam accusation but your refusal to do KYC will backfire.

Lucky block casino, seems don't have any ANN thread in this forum, so complaining in this forum will not accelerate your problem, but thanks for the heads up, this make people aware of this scam casino.

But gamblers are don't like a strict rules, that's why Curacao license is more preferred than other strict license with better safety and service. I think when the casino turn become scam, people will not really care and they let their money go away since they can't do anything.

I have never heard of them, so upon KYC they will keep your account and will allow you to keep gambling with them. And as you decline, they'll block your account but did they allow you to withdraw your remaining funds?

They'll never know if the withdrawal address is going to be in another casino.

I don't think that they need KYC to close down your account. In their ToS I believe it must have been stated there that KYC is needed for withdrawal so that they can investigate and also have the information of who is withdrawing for future purpose. Many online casinos does KYC for withdrawal.

Your funds is not lost,if you do as they tell you by providing the KYC thing,then you might be able to withdraw your funds,if they are not there to scam people.

Who knows,maybe/maybe not. When you cooperate with them an provide them with whatever they ask you that is only when you will know.

There’s a zero case here that become successful recovering their balance without undergoing KYC. Even accusing them for being scam will not gonna change the fact that only them can help you to recover ypur funds. Every casino ToS has a rules that they are allowed to imposed KYC whenever they want. You should read that ToS that you agree on.

Probably you triggered their security on your withdrawal without completing the minimum wagering requirements. This casino is unknown here in the forum so we can’t help you much. But you can help other people to avoid that casino by this thread.

There are many Curosao licensed casinos that have been operating successfully for many years. Of course the Maltese license gives more confidence

Sorry about your experience with the casino but I am curious to know why you refused KYC with them because this was the genesis of the problem of the casino holding back or blocking your account with them. If I may ask you, did you not read their policy, terms and conditions of Service before getting involved with them. One thing you should know is that rules and regulations are dynamic, it can be changed irrespective of the time. I believe possibly when you registered a year ago probably there was no kyc and maybe they changed their ToS without you reading through hence they demanded you do a kyc. You should have done that with them rather than being adamant. It is a pity that your chances of getting your funds back is near impossible a the casino presence here in not noted.

For me that stands to be admittance that he accept the fact of being denied in withdrawal than providing that KYC in which for me reasonable as there is some flags about his activities.
but since he wanted to just forget it and warn us , is this something that making noise against that site?
well if it is the case then there is no need because the site is not even known in this forum.

Uhm, am I dumb or this sentence already warrants them being right and you being wrong? This is on the assumption that KYC is a rule on their casino, which usually is, and that they'd have no reason to ask for it if they didn't have in in their ToS in the first place. Registering in a casino means agreeing to their ToS, which means of they say they can ask for KYC anytime, they mean it. And with the same logic, they can lock your account at any possible time.

Never heard of the casino before, but I honestly don't think your case OP can serve it's purpose since from where I stand, you declining to do KYC is wrong in the first place.

This again stands on the premise that the casino can and will ask for it according to their ToS though. If not, then yea 100% avoid it.

Based on your story, you are the one who make the situation getting worse. As I just checked the ToS of the casino, they reserve the right to ask you for KYC at any point. They also stated some consequences if players failed to do it, in this case you refuse to complete KYC. You have agreed with their ToS on registration so you need to follow it. If you have agreed it before but you do not follow it, you are the one who is responsible for any consequences including losing your funds.

Op Did they give you any KYC or any conditions while withdrawing your funds? If they give KYC or any condition before withdrawal and you withdraw violating that condition then they can hide your money. You take live support help with them and hopefully your problem will be resolved. But one thing you must remember is to always use a trusted casino. Here are various trusted casino sites for gambling where you can participate in gambling by creating an account. The Lucky Block platform you are using here is not a trusted casino platform. Never heard of such a platform before. The Lucky Block platform has tokens that have been dumped 99% since a year ago. So from here it is understood that this platform is not very trustworthy.

Sounds like you already admitted about the stolen amount and gave up?

it is your money then why just leave like that?

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Why you denied providing KYC when there is a written in their terms about verification if they think you need to explain.

comply to that KYC thing and lets see if they will still hold your funds , unless you are guilty of something then this will change everything .

would you mind posting the screenshots of your conversation with their support?

the funds are not lost(yet) and the reason why they are refusing to complete the withdrawal is because you refuse to do the KYC they ask for which you agreed to when registering on their gambling site. I'm curious, why refuse to do the KYC? I mean, you agreed to their ToS so you should know that they will ask you for KYC if they think it is reasonable.

anyway, try posting this on casino.guru or askgamblers, they might be more of help.

The sites that go bankrupt and steal players money are almost always "regulated" in Curacao or Costa Rica the last 15 years, not Italian regulated or UK regulated, it's always certain countries that people kind of know isn't really regulated well 

The other points would make it a bad idea to try such a site

Curacao is not a regulatory jurisdiction that represents trust, nobody is chasing down the many Curacao registered gambling sites that have run fly by night operations (which there are many) over the years

They're currently trying to fix their image by saying they will be a better regulator, it's all smoke and mirrors though

If they are asking for KYC information then you should give them the information because nowadays most of the online casinos require that KYC information from the users and every user of the sites know that the casinos can change their T&C without any prior warnings. Your refusal to KYC might put your account and your funds at risk and you should better know that.




If we are technically good and are into online casino thing then it's a sure thing that almost every other casino site has the license from Curacao and if you are saying that a site that's registered in Curacao is a red flag then you're wrong with that assumption. And, there are many sites that start providing their services to customers and they don't have to be 5 years in the business.

Sometimes a coin doesn't work very well and when it has no good utility it starts loosing its value over time, and I think the same is the case with that coin and if it lost it's value then that doesn't confirms that the site is a fraud or has something wrong.

Back to OP, I recommend you to complete your KYC information and then ask them to unfreeze your withdrawals and record the process in the form of screen recording and screenshots and even after KYC they refuse to pay your money, then and only then you should create a scam accusation post against them so others could avoid such sites.

Have you ever read their ToS? Many casinos have an anti-mixing rule and will not allow you to withdraw if you have not met certain wagering requirements. In addition, it is becoming more and more common nowadays to put in the ToS that you may be required to KYC.


What do you mean? Most of the ones advertised on the forum are licensed in Curaçao and I have played on several of them for some time without any problems.

Never heard of this site, generally there are a couple of red flags here though:

1. Curacao registered site

2. Very little history/info on site

3. They appear to have a shitcoin called Lblock that has lost 99% of it's value in a year

I've had my LB account for almost a year and used this casino many times without issue.

Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.

 I guess they didn't like that for some reason and flagged the withdrawal.

 They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.

Anyways, they are demanding kyc and I refuse so they will close my account

Never had this issue at any casino. Even ones I've logged onto from restricted areas, including LB.

They refuse to complete my withdrawal so all funds are lost.

I think they're just mad I tried to withdraw to another casino so quickly and have stolen my funds.

Just a heads up, lucky block is not safe.