Topic: Maverickgames takes money away. (Read 389 times)

Let's not jumping too quick to a conclusion for now. There is an instance of a reputable casino whose case I attended, where the accuser claimed they've been cheated because their KYC was rejected after a video verification and as it turns out, during the video call, the security team confirmed that the man on the video call doesn't match with the data submitted for KYC.

OP might be the one wronged here, or OP might be submitting a false document, or there might be other reason that we're not understand yet. Let's open for any possibility for the time being, and if there is a valid proof that Maverick cheated their user, I wouldn't mind leaving a negative tag for them myself.


Maverick, have you got any success in reaching to Tomas? I see that your countdown timer on CG is only 20 hours left. Can you assure us, in any possible way that you're comfortable to provide us with, that you've reached to the representative?

"... we do ask for personal information in order to verify an account and in this instance, the player failed this. As a gesture of goodwill we've offered the user his original funds back, which are still in their account so can withdraw them.

We asked the player to contact our support team directly and worked with them directly to address this complaint. A link was provided to the Isle of Man Gambling Services Commission which was completed by the player. I can confirm that they reached out to us to understand the situation, and we trust that they communicated back to the player.

I am still wondering till this moment why a casino would act that way to declining your request to making full withdrawal of your wins. What were they thinking at first. Even after submitting your full documents and you had to submit two for them to make their choice d also going as far as accepting a live video call to verify if truly you are the one.
OP from all you have said I have no doubt anymore of your stand but I think this casino are intentional doing this and if it is true to go by, they lost their credibility here.

Hey, yes we've spoken to Tomas about this. We've shared with him what we're legally able to.

I would strongly advise against that. There is no need to dox yourself to complete strangers on the forum --and from it, the world-wide-web-- while CasinoGuru could facilitate this discreetly. Sensitive document will be set as private and can only be seen by the involved parties on CG. As stated by Maverick's representative, they're trying to get in contact with casino guru's representative attending your case, Tomas. You can either give them some time to see if they can get in touch, or expedite it by reaching to Tomas and informing them that Maverick is trying to reach them through Tomas' email because their earlier invitation to attend the case did not reached Maverick's inbox.

If I may give another suggestion, rather separate from the main concern right now but would probably be useful in the future, suppose Tomas asked Maverick to submit all of the KYC document you sent to Maverick before so they can check it themselves, offer to Tomas if you could also re-submit the document yourself to Tomas so CG will have two sources and wider possibility to crosscheck the data.

Another thing that I have to point out, as both parties agreed to take the dispute to an ADR, CasinoGuru, the verdict given by CG will be final and both parties should honor and accept it.

The thread is not even one page long, you can at least try because it is not that hard. Please spare some time before giving any comment so that it can be considered --at the very least-- contributing. The OP has already in touch with third party, an ADR called Casino Guru, and Maverick has been trying to reach them through other methods because it seems there is a miscommunication or whatever that make CG's invitation never arrived on their inbox.

If OP would confirm his identity, then it's better to be done on an ADR who reviewed personal and sensitive documents privately, not here where OP can accidentally doxxed himself.

To confirm my identity, if necessary, I am ready to show my documents and selfies with them here on the forum. I am ready to meet in person if a casino representative comes to my country.

To confirm my identity, if necessary, I am ready to show my documents and selfies with them here on the forum. I am ready to meet in person if a casino representative comes to my country.

Maverickgames representative already addressed this issue and he is open to mediation, but OP is not countering he did mention that

So if he is ready he should post all the details and be ready for mediation if he really wants to verify his account and withdraw his money.

Both parties should show willingness for a third-party mediation and accept the findings or results, it's OP's call now.

I am ready to provide any help to confirm my identity.

Unfortunately, there were unforeseen delays in the verification process, which we absolutely apologise for.

For legal reasons, we're unable to publicly disclose further information about specific cases. However, the user is able to withdraw his original deposit balance and it is still in his account.

We've separately reached out to Casino Guru via email as we've not received any request from them to respond to their request.

For legal reasons, we're unable to publicly disclose further information about specific cases.

Hi all,

Thanks holydarkness for bringing this to our attention and the comments made on another forum. We're unable to reply to that forum, but can confirm here.

We are proudly licensed by the Isle of Man Gambling Supervision Commission, this ensures our players are protected. As part of that license, we do ask for personal information in order to verify an account and in this instance, the player failed this. As a gesture of goodwill we've offered the user his original funds back, which are still in their account so can withdraw them.

We asked the player to contact our support team directly and worked with them directly to address this complaint. A link was provided to the Isle of Man Gambling Services Commission which was completed by the player. I can confirm that they reached out to us to understand the situation, and we trust that they communicated back to the player

We are at the forefront of keeping the gambling industry crime free, protect the young, those at risk and ensure that the services we offer are fair. We work closely with the Isle of Man Gambling Supervision Commission to ensure we honour this commitment.

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Maverick Games  |  Licensed & Regulated  |  Sportsbook  |  Casino  |  Poker  |  70% Rakeback Welcome Offer

I signed up at this casino and made a $300 deposit. I was given a $300 bonus. After a successful game, I had more than 4,000 dollars in my account. I have fulfilled the conditions for wagering the bonus. To verify my identity, I sent 2 documents confirming my identity and a selfie with a document, as well as 2 documents confirming my address.The casino then requested a video call. On the video call, I showed my face and documents. After that, the casino checked my documents for 20 days and then I received this message: "Hey Aleksei,

We have not been able to verify your account.

Can you please enact a withdrawal request for your original deposit of 300 USDT,

After this has been approved by us your account will then be closed. "

I don't understand why they want to close my account and return only the deposit. I provided the casino with all the documents they asked for. And I am ready to provide any help to confirm my identity.

I think OP is referring to this one, https://www.maverickgames.com/, if I am correct, then they have an account here, MaverickGames

You have created a scam accusation but you have not posted the name of the casino,  payment proof of the casino and you have not posted your chat history or message. ANd you have not mentioned whether you have contacted or not if contacted what was their last response etc.

We have not been able to verify your account.

Can you please enact a withdrawal request for your original deposit of 300 USDT,

After this has been approved by us your account will then be closed. "

I signed up at this casino and made a $300 deposit. I was given a $300 bonus. After a successful game, I had more than 4,000 dollars in my account. I have fulfilled the conditions for wagering the bonus. To verify my identity, I sent 2 documents confirming my identity and a selfie with a document, as well as 2 documents confirming my address.The casino then requested a video call. On the video call, I showed my face and documents. After that, the casino checked my documents for 20 days and then I received this message: "Hey Aleksei,

We have not been able to verify your account.

Can you please enact a withdrawal request for your original deposit of 300 USDT,

After this has been approved by us your account will then be closed. "

I don't understand why they want to close my account and return only the deposit. I provided the casino with all the documents they asked for. And I am ready to provide any help to confirm my identity.