Topic: Metaspins.com Scam Site Dont put your BTC There!!!!! NOT pay 9500 USD winnings (Read 403 times)

So far all the complaints on third party websites have been reviewed and closed, and it is clear that the decision we have taken is fair and legit

https://www.casinomeister.com/casino-complaints/summary-2023/#march
https://casino.guru/metaspins-casino-the-player-s-account-got-blocked

It's good that you provided a way to let a third party mediate on the concern although the complainant is not satisfied with the result although he is the one who filed and ask for mediation by posting on that platform it may be considered resolved but it's up to OP to take further action if he firmly believes that there is manipulation on the logs

We thank you for raising your concerns here. Unfortunately, due to security reasons we cannot disclose our internal operational processes to identify fraud, however we work closely with community representatives and provide them with relevant information regarding claims. Here you can see the results of our collaboration:

https://lcb.org/onlinecasinobonusforum/player-complaints/metaspins-casino-not-pay-9500-usd-winnings

Thank you for sharing your bad experience and reviews about metaspin.com so that everyone would be vigilant towards this casino. Also, make sure that there might not be any breach of terms & conditions by your side as they claim. Then I suggest you post this in the scam accusation section on this forum.

I support that OP should get his initial deposit because other casinos are doing that one example is Betcoin.ag and many other casinos, but if it's in the casino's terms that they will confiscate funds if there are violations then there is nothing we can do,
This is one of the times that casinos just issue an official statement and that's all there is without showing anything to back up the claims, what made them different from 1xbit who does the same, casinos should do a mediation if they want to protect their security system.

We must see a warning sign about multi-account, right after we register. Now if the OP still continues to deposit, there is nothing to be blamed here but him. When registering to any site, it will be best to not use a public internet because we never know what if the IP is already been used for illegal acts?

There is also a tendency that the owner of that wifi will sniff our login credentials and hacked your accounts.

If we already have created our account before and successfully use it, what's the use of using a VPN to login? A casino can ask us a KYC if they detect us and if it's against the rule but we can always complete it if we want to recover our account.

My opinion it seems that the OP has provided concrete evidence and at least Metaspin should also provide evidence related to what is meant by multi-account fraud.
So that everyone here will have no doubts if all the problems are solved in the open and if Metaspins has provided evidence about multiple accounts, it will fix things.
But if this is not resolved soon and the OP has provided evidence but the Metaspins team has not provided any evidence, this is likely to be a big problem for Metaspins whose reputation has decreased a little.

i also think playing using maybe the same IP as my neighbors would be inconvenient if both have casino accounts, i don't want to defend any crime and that is also unacceptable OP mistake if it is proven to make multi accounts and take advantage of bonuses or other, but at least metaspins returning his Deposit is a middle way so that OP also learns from his mistakes, but if it is frozen it seems unfair too, apart from all that hopefully this problem can be resolved soon and no one is harmed.

I do also agree that they should return at least the OPs deposit fund.

But for the quoted phrases above, I don't think it matters if ever Metaspins proved that the OP is multi-accounting and abusing their bonuses.

Metaspins, please prove that he really did abused your casino.

A casino website which is withholding your withdrawal on grounds (with proof) that you somehow breached the terms and conditions of mentioned casino is not considered a scam nor something irregular. Casinos usually do their checks during withdrawal events. This provides them the advantage of having to do less checks in a certain time period. Checking everyone thoroughly might be technically not possible for them. Another advantage for them is pocketing some more of your money, should you continue gambling and lose. Whether that is morally questionable can be debated.

But it does seem like you don't deny the multi-account allegations? Should have perhaps read the casinos rules first.

I don't know what kind of policy you are using, but I believe the best thing to do if you detect system abuse or bonus abuse is to restrict the accounts involved and any winnings that come through the abuse. Withholding a customer's deposited funds is the wrong move to make because you will be rubbing his or her hard-earned money into the casino. 
Just to be clear, system abuse is not encouraged, but also holding customers' funds no matter the crime is something a casino or platform should not do, unless they are also scammers who are hiding behind their policy. If things are not followed accordingly, even a clean account can be tagged suspicious when the platform is noticed with the customers holding. 

This doesn't make sense. You claim to have removed fraudulent winnings, but you've stolen his deposit. So what is this about, his fraudulent winnings or making a few dollars at the expense of a client?
I've worked in customer service for 2 years and we'd never hold client's deposit, even if that client was using multiple accounts or trying to cheat KYC.
Your explanation of a bonus abuse doesn't hold because OP won a lot of money. Many times more than the bonus provided by the casino, so the casino did not lose money because he claimed the bonus, but because he got lucky and won and he would've won without the bonus, because according to him he deposited a much higher amount than what he was betting ($420 to play with a $5bet).
I don't know what the bonus was, but you could've handled it in many different ways that would satisfy both you and the client, like returning his deposit only, or subtracting the bonus from his balance.

Would you mind giving some more details about the case?
I'm asking because the multi accounting argument is also pretty weak, since OP went through KYC procedure.

Did all "his other accounts" also submit KYC?
Did all other accounts also have deposits, if yes then how big?
Did other accounts also win money in your casino?
Did any of the accounts managed to withdraw anything?

In fact, if you look at TaC metaspins.com then you can see that there is a very small list of limited territories that include countries such as Afghanistan, Cuba, Curacao, Cyprus, Iran, Iraq, Isle of Man, Italy, Malta, Netherlands and its territories, North Korea, Belarus, Spain, Sudan, Syria, United Kingdom and its territories, United States.

My home country is Latvia. It is not in their list.

You can see the last reply of Metaspins representative, it is just a copy paste message, it does not provide any evidence, just modern words like "Metaspins customer experience during their gaming journey with us is a number one priority" , "internal procedures" these are abstract phrases, that do not prove anything.

If Metaspins casino is 100% sure in what they are posting , they can prove it.

If they can not prove, then I would say Metaspins casino number one priority is NOT pay any winnings, or at least large winnings.

Dear Metaspins Customer Experience Team

I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC.

I registered only one account in Metaspins casino.

I did not use VPN, my computer was connected to local internet service provider SIA BITE.

"As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures."

I am 100% sure that I have registered only one account at Metaspins casino.

Please provide evidence that my account was confirmed to participate in a multi-accounting and bonus abuse.

Please explain what accounts were disabled?

Thank you

Hi BubblyHorseaffa,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives.

However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior.

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.

The decision is final and there will be no further communication regarding this case.
We appreciate your time and understanding regarding this matter.

Cheers,
Metaspins Customer Experience Team

Sorry, I did not know that it is possible to MOVE thread. Next time I will know that. Thank you

Now that you have already created a separate thread in the scam accusation board, you can now luck this thread so that all discussions and comments can be made on the reputation board thread you created.
But next time all you need do is to move the threads to the scam accusation board that way you save yourself the stress of making a new thread.

In as much as you are trying to prove a point op you too must come with a clean hand. You said they told you about opening multiple accounts and if we are to go by that, it seems your ip has been used to open an account with them before or possibly you might be using a public internet service which might have prompted their actions against your account or did you use a VPN while login into your account? From the post you made it clearly states so maybe as a result of that, you will need to prove beyond reasonable doubt you did not default their policy, terms and conditions. However, there is no proof here as I tried quoting you post so that the pictures could be viewable but to no avail. I would suggest you use the imgur or imgbb.com to make upload of your proof.

Sorry for creating multiple threads, I now created a thread in Scam Accusations https://bitcointalksearch.org/topic/metaspinscom-scam-site-dont-put-your-btc-there-not-pay-9500-usd-winnings-5444025

pixie85 100% percent agree with You. You are 100% percent true - Metaspins casino management did nothing on registration step, credited account with a bonus, did not request anything in the process. Casino management decided to close account and confiscate balance in about 10 minutes after KYC was successfully completed.

pixie85 do You think 10 minutes would be enough for Fraud team to complete investigation  ?    This is Metaspins final decision.

Op this thread is fitted in Scam Accusation Board under economics. metaspins.com is a new casino platform that I Know in the forum but if they were running online before they came I would not know and if they are starting their life with these accusations, they won't stay long on the space. Because withdrawal is the most important part for gamblers, if a gambler withdraw without obstruction then they will recommend the casino and if the opposite is found then this is what happens. And it damaged the name of the company. I will advise the metaspins Casino representative here in the forum to come and say something about the allegation.

Difficulty in the process of depositing is better than difficulty in the process of withdrawal. Depositing difficulty would not tarnishes one's reputation while the withdrawal difficulty tarnishes one's reputation. Metaspins should build their image in a good way.

First, once you have agreed to the terms and conditions of the casino, you should understand that you may not create multiple accounts without confirming with the casino before your big win. There is a possibility that you could withdraw your winnings if you informed the casino about multiple accounts before they detected multiple accounts on your end.

It's true, in most cases your deposit will be processed, your loss accepted and they will not close your account before you try to withdraw the big win. But considering there are terms and conditions that you have agreed to, then I think you have to admit the mistake that sounds like having multiple accounts at the same casino.


Reference: https://metaspins.com/info/terms-and-conditions

We either don't know all the facts here or the casino is at fault. At least that's my understanding of the case.

Even if player had another account, he had a decent deposit of 420 USD and a big win of 9000 USD. OP won at slots which means it had nothing to do with a different IP address or another account, even if he is guilty of that.

They could ban his account and return the deposit, but they chose to be greedy and steal everything. Also it looks really shitty because they did nothing until he won. Then they contacted him about KYC and then came up with the idea to steal his deposit. If he was changing IPs then it should have been obvious from the start. Why ask him for KYC then?

From what I can see here they were hoping he wouldn't give them his ID but since he did everything right with KYC they came up with a fraud charge.

If OP was making multiple accounts and claiming bonuses that he tried to withdraw and disappear, they would have the right to do what they did, but it doesn't seem like the bonus, or another account had anything to do with his win in slots.

Metaspins should provide a solid proof against OP and explain why his deposit wasn't returned. Another IP or another account with the same IP doesn't justify stealing a deposit.

Casinos made their check once you ask for a withdrawal and not early once you made a deposit.

Regarding your topic its always much better here on forum create a scam accusation topic.
https://bitcointalk.org/index.php?board=83.0
Verify if they have some admin here on forum or just someone from their client support.

Last but not least try to reach ask gamblers or maybe other services that offer service as intermediate between players and casino.

In fact, if you look at TaC metaspins.com then you can see that there is a very small list of limited territories that include countries such as Afghanistan, Cuba, Curacao, Cyprus, Iran, Iraq, Isle of Man, Italy, Malta, Netherlands and its territories, North Korea, Belarus, Spain, Sudan, Syria, United Kingdom and its territories, United States. But if they refer to a violation of the rules of one account- one IP, then it is possible that the player logged into the account, for example, using another provider and, for example, from a mobile phone, and if the player has a dynamic IP, what to do in this case, of course, they may identify the device itself by mac address.

Hi Yogee

I understand Your message.
I will try to explain my point of view  (as a player) step by step

1 step - I register account and make deposit to Metaspins crypto casino
2 step - Casino credited my account with welcome bonus
3 step - I won, completed wagering requirements and made withdraw request
4 step - Metaspins casino close my account "due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed."


Yogee don't You think if Metaspins casino was honest casino they would close my account on 1 step (first step)  ??
It is very logical , don't allow users to create multiple accounts at the moment of registration.

However Metaspins ALLOWED to register and deposit AND they do CREDIT welcome bonus and they close Your account at last step.
Metaspins casino confiscate Your money (cryptocurrency) , due to breach of Metaspins terms and conditions.
It is very logical for a SCAM casino to do like that, they just keep all deposit and do not withdraw any winnings.

Please let me know Your opinion on that

Well, if you are confident that there has been nothing shady from your end and you didn't do anything that they claim you did, you should open a scam accusation thread against them and bring this to the notice of forum mods and default trust members so that they can tag their representative on the forum and let them handle the case.

Threads in Scam Accusations tend to get more attention and the pressure put from DT members will make them act faster on the case and to either pay you or provide proof that you actually did have multiple accounts.

I have not used any VPN. I played at home using my local internet connection. My country is Latvia and city Riga.

Helena could You check if links are working? I uploaded images to google

I've never seen someone disallowed for a welcome bonus based solely on that. Yes they check IP addresses but they usually use that to block users from banned countries. Most of these casinos only check thoroughly if you withdraw after a huge winning or an "irregular" gambling pattern. That is based on the most cases I've read regarding accusation of multi-accounts.

What is photo.app? it's better to use other third party hosting image e.g. imgur, imgbb, postingimages etc.

So they're accusing you for multiple accounts usage, well I think they need to give a proof if you're really use multiple accounts. But are you not using VPN? if you've use it to access the casino, there's a chance someone use the same VPN apps you used and same countries you're choose.

They have an active ANN thread in this forum Metaspins.com - Crypto casino - 100% Up To 1 Bitcoin On Your First Deposit, since it's a large amount of money, they need to handle this case.

Bitcointalk members please be aware of Metaspins crypto SCAM casino !!!

7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC).

After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast.

I put withdrawal request again and after 10 minutes I received email quote

"We are contacting you on behalf of our Fraud team.

We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."

I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account.

If I breached one of these I would never receive welcome bonus.

This means Metaspins casino is SCAM company and not paying winnings to players.

My Metaspins Casino username is BubblyHorseaffa

I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.

https://photos.app.goo.gl/5BPTMk56sqpA4xhcA

https://photos.app.goo.gl/pYkj2UtiXLvjFDyM9

https://photos.app.goo.gl/cUenh5jKPtNPhWMA9


This topic is made to WARN people - don't make any deposit to Metaspins.com. Metaspins casino don't withdraw any winnings.