I have been advised by the Trading Standards and Citizen Advice Bureau. If you have bought a miner from this company, and you are in the UK, and the item don't look like this. You can demand your refund. 
Then you should contact Trading Standards Institute and Citizen Advice Bureau, they have advised me to ask for the refund from this company using this method. We have the right to get full refund. If the item which you received from this company don't look exactly like the pictures above.
Your consumer rights – products must be: 1) of satisfactory quality - last for the time you would expect and be free of any defects
2) fit for purpose – fit for the use described and any specific use you made clear to the trader
3) as described – match the description on packaging or what the trader told you
Know your consumer rights Need help with with sorting out problems - call Citizens Advice consumer service
08454 04 05 06*TSI is a membership and training organisation and does not give consumer advice - you need to contact the Citizens Advice consumer service, which does handle consumer enquiries.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.
You can look on
www.adviceguide.org.uk or call the Citizens Advice consumer helpline on
08454 04 05 06*.* Calls are typically charged at between 1p and 10.5p per minute depending on the time of day and telephone provider for landline customers, calls from mobiles may be considerably more.
In cases of reported criminal behaviour, for example, scams, unsafe goods and rogue traders, the Citizens Advice consumer service will refer your details to the relevant local authority trading standards service who will decide on what to do next.
Trading standards is a local authority regulatory service. Online guidance may be available through your local trading standards service's website for both consumers and business. Use the post code search to find your local office. If you use the advertised telephone number you may find you are correctly put through to the Citizens Advice consumer service.
