That's the disadvantage of storing funds into custodial wallet or exchange.
Nope they just told me to check my mail to see if i had a withdrawal confirmation ( and i'm 100% sure i dont have any... i check everything from january 2013 to 2021 )
Another thing i forgot to mention is that i had 27 euros left on the platform, i received it on my bank account on April 30th 2013.
But for the BTC nothing. My account is still live and i'm a member since 2013 so yeah, they should be able to provide me some proof! Once again
what they gonna say to the AMF ( SEC ) ... "sorry we can't we dont have access it's lost" man this 110K euros, not 20 lol.
Totally agree with you, i'll do whatever i can!
Many thanks for your answers guys. i'll keep you posted.
Another important thing, if someone who has been in the same case in 2013, did he/she received a mail or something to confirm the withdrawal ?
They might be able to give you the txid of your withdrawal transaction they claim received a withdraw from your account. If they acknowledge your purchase but cannot even provide a claimed withdrawal transaction, IMO you probably have a strong case against them, but you would probably need to take legal action.
I also gave them an address ( their wallet address ) i found on this forum, when they were sending back BTC to their customer after the hack
( end of april - beginning of may 2013 ).
I told them it was to help them find my BTC address.
They answered me " this address is actually not yours " so they are perfectly capable to tell me what was mine right ?! or give me a txid !
yes they acknowledge i bought bitcoin, but once again :
- No historic/ transaction record is showing up on their website,
- i asked them 10 times to provide me a proof of withdrawal ( they never answered )
- when i asked them about the withdrawal confirmation mail i should have received, they answer me : " it may have been erased in the past or
went to the spam folder ", i mean, i have all the others mail from them, why would i have deleted only this one...
so they just simply closed my support ticket without giving me any proof of withdrawal...
i contacted a lawyer and the french sec ( AMF ) i'll keep you posted !