Has anyone not received the correct payout in genesis mining?
I made a mining contact in genesis mining more than 2 months ago. According to genesis mining saying, they would hold the payouts of the first month until the contact is more than 1 month old, and then they would release these payouts and send them me. However, they don't do as what they say. It has been more than 2 months for my contact. They still don't send me these payout.
I sent emails several times and ask when they will send me my payouts. Their customer service answered every time the same
that they would fix the problem soon and I should be patients. Add now they are totally ignoring my email and dont give me any answer at all.
I don't understand how difficult my case can be. Simply just check my payouts and send them to me. But it has been almost 2 months and there is still no answer to my case.
I wonder if anyone has experience something in genesis mining like I do?
I thought a company like genesis mining should be reliable at some extent. But apparently it is not.
Does it mean I have to fly to Hongkong to get my payout back?
Hello jijiliangliang,
For the record: I have my own rigs. I wanted to try Genesis mining to see how it compared to the whole ROI vrs running your own rig.
Well, I can tell you I have a similar experience and would
STRONGLY recommend everyone to STAY AWAY FROM GENESIS MINING. My horrible Genesis Mining experience in a nutshell...
The first couple of weeks I could see the payouts building, but not paying out to me...
...given that Genesis Mining will make use of an obscure clause in order to retain your payment for 32 days if you pay with credit card given "they need to verify it"....what is this 1987??? This was the first WTF?? E-commerce as we know it is based on real time exchanges....every online company, every exchange, every broker transfers millions a day on credit cards!!!....but Genesis Mining will not hesitate to make use of
any excuse to keep from paying you out. Initially I thought....ok...sure....let's just roll with it. After the 32 days passed they didn't pay me
....I started trying to contact support
....and nothing. Days, and days passed, no payouts, no support!!!???....and to make matters even worse....
they stopped crediting my miner's work FULL STOP!? So basically, I have two 2 year contracts with Genesis Mining which stopped after 45 days!!!!
STAY AWAY FROM GENESIS MINING, EVERY EURO YOU PUT IN GENESIS MINING WILL STAY WITH GENESIS MINING.