Yeah some people have had refunds for payments that were pending.
I have asked for a refund but don't know if they can since mine was completed a month ago but no money has arrived.
If they can refund it I'll withdraw it using my visa as that seems to work for most people.
Topic: Money refunded finally. All those waitng you should get your money shortly. (Read 155 times)
January 25, 2018, 08:25:30 PM
January 25, 2018, 07:27:44 PM
Some positive news Cex have finally updated there situation and have stopped bank wire transfer until they resolve the back log. Also people have been getting refunds to withdraw via alternative methods.
Cex could you please resolve my withdrawal which has been a month now.
up110944236
Ticket 603878
Cex could you please resolve my withdrawal which has been a month now.
up110944236
Ticket 603878
I heard that everyone who has an active pending wire withdrawal has been refunded. If you have then you can just sell the USD funds on their exchange and get BTC to withdraw automatically, or you could file another withdrawal request and wait as much time as it'll take for them to sort this out.
They have been pretty responsive over this matter, so if your withdrawal hasn't been reversed yet, then PM them on forum. I think you'll get better results PMing the CEX user on bitcointalk than using their actual support.
Good luck, i've listed out your options and it's up to you to decide. But first you'll need to get your USD balance back.
January 25, 2018, 02:53:18 PM
Some positive news Cex have finally updated there situation and have stopped bank wire transfer until they resolve the back log. Also people have been getting refunds to withdraw via alternative methods.
Cex could you please resolve my withdrawal which has been a month now.
up110944236
Ticket 603878
Cex could you please resolve my withdrawal which has been a month now.
up110944236
Ticket 603878
January 23, 2018, 05:38:02 PM
Dang, at least you're getting a response from cex.io but this isn't acceptable. Cex.io could easily claim that they are having difficulties with their payment processor, and inform their customers about the ongoing delays. Or even after they claim they sent the funds, they can say that there is something wrong with the payments that they're trying to figure out. But instead, they say the transaction is sent and doesn't follow up with anything until a complaint is filed.
If this is the case, why not let the customers cancel their withdrawal requests and credit them back with their USD balances? That way they can either choose to wait for the withdrawals to be processed, or sell for bitcoin which they can cash out instantly. That is a much better solution imo.
We do not intend to hold customers' money for purpose as we understand that it has a negative impact on our reputation.
Unfortunately, we have currently got in the situation when the payments are processed longer than acceptable and longer than we want them to be.
We are currently looking for the better payment options. As for now, we kindly ask you to stay patient.
Unfortunately, we have currently got in the situation when the payments are processed longer than acceptable and longer than we want them to be.
We are currently looking for the better payment options. As for now, we kindly ask you to stay patient.
If this is the case, why not let the customers cancel their withdrawal requests and credit them back with their USD balances? That way they can either choose to wait for the withdrawals to be processed, or sell for bitcoin which they can cash out instantly. That is a much better solution imo.
January 23, 2018, 01:12:48 PM
I believe Vitaliy has shed some light on the issue via fb. I will wait patiently as it would seem Crypto Capital is the one causing the problem. Hopefully this will be resolved.
Can cex please advise what happens if crypto capital cannot process all these payments? Will cex compensate it's customers via other methods?
Can cex please advise what happens if crypto capital cannot process all these payments? Will cex compensate it's customers via other methods?
January 23, 2018, 10:58:54 AM
Cex.io keeps on lying to people about withdrawals process. They claim they have sent the money and it is with the bank and will arrive shortly. However I contacted my bank who have said there is no incoming swift payments. No pending payments and also the confirmed swift payments does not take 20 banking days.
Even my bank told me they haven't processed the payment or else it would have been here by now.
So why is it cex you are holding people money voluntarily and lying about it? I have asked for proof that the payment was sent but they avoid this.
I will continue to write and inform people of cex.io unethical dealing with peoples money until they resolve my case.
And please cex.io stop sending me generic messages that you are looking into this and it has been escalated to the finance team. I want my money processed now, the withdrawal was made on the 23rd december. My
user i.d Is up110944236.
For anyone out there wishing to trade with Cex avoid them until they have resolved my case and others with similar problems. Once the have resolved my issue and I have my money back I will keep you all posted.
Even my bank told me they haven't processed the payment or else it would have been here by now.
So why is it cex you are holding people money voluntarily and lying about it? I have asked for proof that the payment was sent but they avoid this.
I will continue to write and inform people of cex.io unethical dealing with peoples money until they resolve my case.
And please cex.io stop sending me generic messages that you are looking into this and it has been escalated to the finance team. I want my money processed now, the withdrawal was made on the 23rd december. My
user i.d Is up110944236.
For anyone out there wishing to trade with Cex avoid them until they have resolved my case and others with similar problems. Once the have resolved my issue and I have my money back I will keep you all posted.
We do not intend to hold customers' money for purpose as we understand that it has a negative impact on our reputation.
Unfortunately, we have currently got in the situation when the payments are processed longer than acceptable and longer than we want them to be.
We are currently looking for the better payment options. As for now, we kindly ask you to stay patient.
January 22, 2018, 09:05:45 AM
Cex.io keeps on lying to people about withdrawals process. They claim they have sent the money and it is with the bank and will arrive shortly. However I contacted my bank who have said there is no incoming swift payments. No pending payments and also the confirmed swift payments does not take 20 banking days.
Even my bank told me they haven't processed the payment or else it would have been here by now.
So why is it cex you are holding people money voluntarily and lying about it? I have asked for proof that the payment was sent but they avoid this.
I will continue to write and inform people of cex.io unethical dealing with peoples money until they resolve my case.
And please cex.io stop sending me generic messages that you are looking into this and it has been escalated to the finance team. I want my money processed now, the withdrawal was made on the 23rd december. My
user i.d Is up110944236.
For anyone out there wishing to trade with Cex avoid them until they have resolved my case and others with similar problems. Once the have resolved my issue and I have my money back I will keep you all posted.
Even my bank told me they haven't processed the payment or else it would have been here by now.
So why is it cex you are holding people money voluntarily and lying about it? I have asked for proof that the payment was sent but they avoid this.
I will continue to write and inform people of cex.io unethical dealing with peoples money until they resolve my case.
And please cex.io stop sending me generic messages that you are looking into this and it has been escalated to the finance team. I want my money processed now, the withdrawal was made on the 23rd december. My
user i.d Is up110944236.
For anyone out there wishing to trade with Cex avoid them until they have resolved my case and others with similar problems. Once the have resolved my issue and I have my money back I will keep you all posted.
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