As stated earlier in this post, the funds were sent sometime ago.
I've been using MoneyPot since the summer and I'm happy with the service. I would just ask you get your support system working. It's really important for a gambling website, especially one that hosts many gambling websites.
We apologize for the issues with your withdrawal, and we're glad you enjoy our service! Shortly before you placed your withdrawal our hot wallet was emptied by a few large withdrawals. As far as the support system (email), we are working to get that back up (we have been doing a lot of maintenance work over the past week, the old codebase was rather inefficient on our servers). If you ever have any questions or concerns please reach out to one of our team members either on Bitcointalk, Slack or Skype and we will get back to you as soon as possible!