This post is more of a inquiry rather than a complaint...
Since the transition of ownership, there where several changes that affected some of the apps. Others may not notice it, but as a dev, this is very noticable..
One very noticeable, is your socketpot. The websocket that handles your chat.. Not every owner might notice it, but your socketpot has been failing to upgrade to a websocket, and it falls down to a polling protocol. Tho this is not a big concern, this beats the whole purpose of a websocket.. All this happened after you guys ran the socketpot api via cloudflare.. Cloudflare doesnt fully support websockets unless you pay a hefty amount.. So basically for now, cloudflare kills websockets. i have reported this issue,but still no action taken..
Why is this a concern? By definition, Polling is a server connection, just like a normal client-server request, and keeps that connection for short time period, during that time, the server/client can receive data. The client needs to reconnect periodically due to timeouts. Request using this are treated by the server like a normal http request or ajax. A Websocket on the other hand creates a tcp connection to the server and keeps that connection open as long as needed or until closed by the server or client. And during this connection, the client and the server can exchange information in almost at real-time manner. This is why websockets are very useful specially to chat server where in updates or replies happens in a real-time manner.
One more noticeable change is your 2fa.. this past days, when i try to login,it keeps saying i entered wrong codes, tho it is clearly correct, i have tried to do the same with mp.bustabit.com and i get no errors at all.. So what i did was just keep trying until it lets me in.. But today,another change was made, you now lock user accounts that tries to enter 2fa multiple times.. I know this is for security concern, bur have you checked on why the user keeps entering wrong codes? Maybe, its not the users fault after all?
Continuing with that,so yes,my account got locked. Another noticeable change was the lack of support.. Before, we can talk to ryan in real time whenever he is on via skype or slack.. but now after emails, i git no response. there's literally no one in-charge for support.
Just my observations,
-uni
hi uni
thank you very much for your posting because I was everyday thinking about a posting regarding slack. Ryan had IMO a free slack account and I just don't understand why the new team can't open a free slack account and give us a chance to talk not only to the new team but also to other app owners. here is the link
https://slack.com/pricingwe are not coders and can't explain the problems like you and therefore thank you for that.
and as you said in one of your postings that each day counts for an app owner
and because the new team was saying that they don't want to discuss here all moneypot stuff I am wondering where the problem is to open a slack account and even a free one
I am a noob and can open a free slack account in 2 minutes