Topic: More info on the MtGox ‘Temporary Hiatus on U.S. Dollar Withdrawals’ (Read 1837 times)

A more detailled response here guys from mtgox.

https://www.facebook.com/MtGox/posts/484532824964463

Delerium

It's clear that the answer is 'no - your wire was not processed'.

They then proceeded to bullshit you for two weeks about the issue and now you're going to have to wait another two weeks.

http://mineforeman.com/2013/06/21/more-info-on-the-mtgox-temporary-hiatus-on-u-s-dollar-withdrawals/

Hello,

I still have not received the transfers, could you update me on your
progress.

Thanks

Neil
Me to MtGox – June 20, 2013 05:25

Hello Neil,

Thank you for the email. Sorry for the delay and inconvenience caused. As we are not sure about the ETA. We will keep this checked and update you.

Best regards,

Mt.Gox Team
https://www.mtgox.com
MtGox to Me – June 20, 2013 08:56

At least it was not another “3 days” message I thought, but then;-

Hello,

Sorry for the delay and inconvenience caused. We are currently making improvements to process withdrawals of United States Dollar (USD) denominations, and as a result are temporarily suspending cash withdrawals of USD for the next two weeks.

We have given a official announcement please check with the below link

https://mtgox.com/press_release_20130620.html

Best regards,

Mt.Gox Team
https://www.mtgox.com
MtGox to Me – June 21, 2013 03:16

Best regards indeed, but surely they dont mean my two week old transactions I thought.

Excuse me?

Please check the dates on these withdrawals that I am trying to get you to process;-

2013/06/05 09:25:49 $1,000.00000
2013/06/01 20:03:16 $1,000.00000
2013/05/31 15:55:05 $1,000.00000

Even the most recent was 16 days ago. This ‘suspension of withdraws’ does not apply to me.

Can you please confirm that.

Neil Fincham
Me to MtGox – June 21, 2013 05:14

Hello Neil,

Thank you for the email. All the usd transaction has been suspended for two weeks, once the withdrawal is processed we keep you updated

Best regards,

Mt.Gox Team
https://www.mtgox.com
MtGox to Me – June 21, 2013 05:14

Are you telling my that withdrawals as far back as the end of last month
were never processed to begin with?
Me to MtGox

Thank you for the email. All the usd transaction has been suspended for two weeks both the existing and new., once the withdrawal is processed we keep you updated
MtGox to Me

These transactions were from over two weeks ago, the only way you could suspend them is if you did not process them at the time. Is this the case?
Me to MtGox

We keep this checked and update you.
MtGox to Me

No, you will give me a straight answer. Were the transfers processed two weeks ago or not?
Me to MtGox

The withdrawal has been processed from our end , but due to some issues it didn’t reached your bank account. We are working on it to solve the issue . Once solved we will update you
MtGox to Me

Can you confirm that since the transactions are two weeks old they are not included in your current two week suspension?
Me to MtGox

All the existing and new withdrawals has been suspended for two weeks, we will keep you updated once the issue got solved
MtGox to Me

I am not happy with this and I think I deserve a better explanation than “All
the existing and new withdrawals has been suspended for two weeks, we will
keep you updated once the issue got solved”.

I suggest you go talk to your manager and come up with
a satisfactory reason as to why or even how you can suspend a transaction
that occurred two weeks ago.
Me to MtGox

Silence… (I dont mean they sent me a message saying silence, they just never got back top me)
MtGox to Me