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Topic: Mtgox account locked for 6 months of inactivity (Read 1073 times)

hero member
Activity: 700
Merit: 500
November 23, 2013, 02:32:48 AM
#11
Support got back to me. I need to press my Yubikey for a short time not a long time. Yupz it's been so long apparently I've forgotten how to login. Mtgox - 1, Me - 0.  Cheesy
hero member
Activity: 728
Merit: 500
I just logged in for the laughs, and checked that the balances are still zero.  Smiley
I'm quite sure I had last logged in at the beginning of May. That's just above 6 months.
legendary
Activity: 948
Merit: 1026
Good to know.  I'll sign in every couple of weeks or so to check on my $4.00 US 
full member
Activity: 224
Merit: 100
be thankful for small mercies
legendary
Activity: 1918
Merit: 1570
Bitcoin: An Idea Worth Spending
Thanks. Well I'm sure they're being inundated by support requests. I'd just like to know what my average wait time is. Anxious to get back to trading (and making Mtgox some money.)  Grin

If I recall, a while back they had something like 20K new accounts to approve, stating it'll take a month to get through that particular backlog at the time. I'm sure, since then, at least that many from China may have recently signed up to Mt Gox to be taken advantage of take advantage of the arbitrage.
hero member
Activity: 924
Merit: 506
Anyone know how to speed up the process of getting their Mtgox account unlocked? I opened up a Help ticket and it's been 2 days now.

Thanks.

They are slow to respond. Especially, if you are not verified - it seems.

Is your account verified?
hero member
Activity: 700
Merit: 500
Thanks. Well I'm sure they're being inundated by support requests. I'd just like to know what my average wait time is. Anxious to get back to trading (and making Mtgox some money.)  Grin
legendary
Activity: 3066
Merit: 1147
The revolution will be monetized!
...
Would be nice of they set some emails to warn you at the 3 month and 5 month and day before. But I don't have a record of any emails. I'm kind of surprised there aren't more topics about this. ...
I agree. You should get a warning. What if you have real money in there? And i am also surprised that posts like yours aren't all over these forums. Surely there are others. That's a bummer man. Hope they work with you on this problem.
hero member
Activity: 700
Merit: 500
It was there as early as Jan 2012 apparently.

"We also reserve the right to cancel unconfirmed Accounts or Accounts that have been inactive for a period of 6 months or more, or to modify or discontinue our Site or Platform. Members agree that Mt. Gox will not be liable to them or to any third party for termination of their Account or access to the Site."
https://www.mtgox.com/terms_of_service

Would be nice of they set some emails to warn you at the 3 month and 5 month and day before. But I don't have a record of any emails. I'm kind of surprised there aren't more topics about this. But maybe I just used the search function incorrectly or I'm the only guy who suddenly wants to trade again now.
legendary
Activity: 3066
Merit: 1147
The revolution will be monetized!
I was not aware of Gox having such a policy.  Huh
hero member
Activity: 700
Merit: 500
Anyone know how to speed up the process of getting their Mtgox account unlocked? I opened up a Help ticket and it's been 2 days now.

Thanks.
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