Hello Bacon,
My name is Natalie and I am part of the Support Team at Mt.Gox. I have looked into your issue and found out that your IP address was using more than one account. If you do not have more than one account, the usage of VPN may have triggered our security system and caused your account to be flagged. Therefore, we would request you to verify your account first. We have also received your deposit and our AML team requests that you kindly verify your account before the deposit is credited. Your name that you typed appears to match the name that came with the deposit. You only have to complete the verification process by filling out your address and uploading the documents. You may read more about our increased security measure below.
Security Measures Explained
Dear Mt.Gox Users,
As you may be aware, a number of user accounts have been suspended as a result of recently implemented tightened security measures which have identified these accounts as showing suspicious activity. These measures have been brought into place at the insistence of a number of banking and policing entities after an increase in the incidence of fraud, phishing attacks and money laundering being carried out using bitcoins to mask illegal transactions.
Should your account be suspended and you believe this suspension to be in error, we ask that you login onto the Mt.Gox page and visit
https://www.mtgox.com/forms/verification to start the identification process.
Once gathered, the documentation in question is held on a secure data store. Any submitted information will not be shared by any third party under any circumstance, except where Mt.Gox is legally obliged to do so at the instigation of a police investigation.
Please be aware that due to the sudden increase in AML requests, processing of submitted documentation has become slightly delayed. We thank our users for their continued patience and support as we adjust to the requirements which have been obligated upon Mt.Gox.
As for your proof of residence, if you do not have an utility bill, you may submit one of the following that has your own name and address and the date of issue within the past 3 months.
- Internet Bill
- Cellphone Bill
- Tax Return document
- Residency Certificate
- Voting registration form
- Medical insurance
- Pay Slip
- Car Insurance Policy
- Medical Bill
- Unemployment Insurance
Should you have any further queries, please feel free to contact us again at the Support Desk. Thank you for your kind cooperation in this matter.
