She enters her username and password, then touches the Yubikey which changes the entered password and nothing much else seems to happen.
I'm assuming the process should be enter name and password, hit login and then get a prompt for the Yubikey but that doesn't happen.
Can someone please give me step by step instructions for this?
That's actually really lucky for me, as I lost my phone about 6 months ago with Google Authenticator on it, I have managed to get resets on most of my accounts, but I guess it would have meant losing my Gox money if they had kept the 2FA in place!
Be nice to be able to send in your yubikey to kraken as proof if you've forgot password like some people have, any word of if thats possible?
Even if it was possible I don't see anyone sending anyone such a sensible device