This has been a common problem with MtGox since...well since there was a MtGox.
People says it's the largest exchange, which is true, but there is almost no customer service, and when things mess up they often leave you hanging, even paying for the cost of their mistake.
You would be lucky to get any response from them at all.
If you want better customer service, move to an exchange thats known for it, Intersango.
Definately. Never using mtgox again. If they were a smaller buisness set up late then people wouldn't use them, but people almost have too because they are so big. I'm all for small exchanges anyway. One big company pretty much controling a so-called peer to peer free network isn't good.
People don't have to use MtGox anymore, there are lots of other markets out there, ok, not as big but still big enough and growing. I said Intersango for two reasons, one is their service, which is just great, the other is because they're growing really quickly.
They've already got the largest market for GBP(3x the size of MtGoxGBP), and since TradeHill has closed their USD market has grown a lot, up to third place, it's already third largest for EUR and second largest for PLN.
