Topic: MTGOX Now Blocking Verified Users from IRC (Read 999 times)

Nothing surprises me with Gox anymore.

MTGOX is run by children?

Who would have thought? 

Probably this. People often become tiny tyrants and abuse the little power they've been given in these situations. Free speech so as long as you don't say anything critical or something they don't like.

They don't know how to deal with this situation. They hide out on IRC (circa 1994) because if they had an open public forum they would be deluged.

Clearly there's more going on than we can see on the surface but they don't want to tell us. They don't know how to ask for help and they are so scared of what's about to happen that they just want to put it off for as long as possible. It's quite sad to watch.

Not sure what their compensation is -- to some extent it really doesn't matter if they get paid or volunteer (which I doubt) -- since they had the ability to effect change within MTGOX -- they had access to internal systems, were able to confirm confidential information.

FOR ALL INTENTS AND PURPOSES they represented the company....

And in retrospect I really should be THANKING them for the dis-service.  Looking back at my very last IRC log 01/30

#mtgox [08:47:56] LittleDuke:  I was willing to ride along during your growing pains, but when "You have been kicked out of the room by neofutur (or its just much more complicated than you think)" -- that was the last straw -- I have finally liquidated all funds and encourage everyone else to do the same -- as fast as you can -- you deserve to work with professionals -- not petty little incompetent tyrants
#mtgox [08:48:03] Server: LittleDuke has left the room

Are these people actual employees of Gox, or just long-term no-life users who were given big old e-peens in the Gox IRC?

Halfops =/= employment.

To be clear I have been an MTGOX customer for over two years.  I am not only verified, I also own one of their OTP hard tokens (which they wasted no time in sending me despite the fact that it took nearly three months for AML verification.)  I have done a couple dozen transactions with them, and while I was NEVER able to get fiat out -- I was thankfully able to get BTC out late last month as my account was starting to approach 10k.

When I suggested that perhaps they should consider prioritizing their business/work-flow so that they didn't waste time on accounts that had zero balances and instead focus on either long term clients, clients that have done transactions, or even based on account value (obviously someone could do a "business level DOS attack by flooding them with AML requests")  -- I was met with ridicule and was kicked out of the channel by a someone named 'neofutur'.  

Instead of saying "Thanks for your suggestion -- is there anything else I can help you with?" I got "why don't you go start your own exchange and do that" by SarahCoinBit

This childish behavior on the part of MTGOX I think demonstrates the wholly unprofessional caliber of the organization.

Can you imagine an Amazon.com or Virgin doing something like that?   Most businesses have some kind of loyalty rewards program that favors its repeat customers. It doesn't take an MBA to figure that one out.

Critique and Criticism are a part of any customer SERVICE based business.  If MTGOX can not figure out what value they offer, someone else surely can and will.

As a footnote -- in a lot of ways it really cracks me up that I'm evidently important enough to waste a nano-second on blocking on an IRC support channel (despite the fact that I can roll in from any other IP address or IRC handle) - instead of focusing on their real underlying problems...