MtGox payout issue | Bitcointalksearch.org

samson

legendary

Activity: 2097

Merit: 1070

Quote from: szita2000 on June 18, 2013, 02:30:15 AM

You know samson, what is my grit with that?
That this payment is for 2400 euro, this has been waiting for about a month.
After that I had another payment, for 110 euro on the 05th of Jun, and that has arrived to my account on the 7th of Jun !

So when I mentioned the fact to support that this actually denies the fact that there is any queue exists, they just said that they will get in touch with their banking department.

There is no queue !
What there is, is that they probably have a daily limit of X thousand that they can move out, and for that X amount they rather pay 20x 100$ and keep 20 of their smaller account withdrawal happy rather than 1 bigg(ish) one.
I found this alarming. And for anyone, I will advise NOT TO DO BUSINESS WITH MTGOX, due their ill business policy.

My first $10k withdraw went ok last week. The second $10k transfer is in a queue. It's not SEPA - definitely International Wire.

Support told me it's in a queue. I asked them to clarify how long it will take. I have no nswer yet.

IRC support seems to have disappeared.

szita2000

member

Activity: 78

Merit: 10

You know samson, what is my grit with that?
That this payment is for 2400 euro, this has been waiting for about a month.
After that I had another payment, for 110 euro on the 05th of Jun, and that has arrived to my account on the 7th of Jun !

So when I mentioned the fact to support that this actually denies the fact that there is any queue exists, they just said that they will get in touch with their banking department.

There is no queue !
What there is, is that they probably have a daily limit of X thousand that they can move out, and for that X amount they rather pay 20x 100$ and keep 20 of their smaller account withdrawal happy rather than 1 bigg(ish) one.
I found this alarming. And for anyone, I will advise NOT TO DO BUSINESS WITH MTGOX, due their ill business policy.

samson

legendary

Activity: 2097

Merit: 1070

There are queues on International Wires as well now.

szita2000

member

Activity: 78

Merit: 10

This morning MtGox answered to my question wether there is another method (international wire transfer) to get my money as soon as possible.

They copied in the relevant Q&A section.

What I don't get is that there is only one option in the withdrawal center to add an international bank account.
This is where I already added my SWIFT and IBAN code.

Is this not means that this request is not a SEPA, but an international wire transfer?

Almost a month that I've been waiting for now...

szita2000

member

Activity: 78

Merit: 10

Quote from: samson on June 17, 2013, 04:43:24 AM

Is this a SEPA payment or an international wire (SWIFT) payment (SWIFTs cost 2000 Yen) ?

This is a SEPA.

naphto

sr. member

Activity: 392

Merit: 250

Quote from: szita2000 on June 13, 2013, 11:01:20 AM

Quote from: mralbi on June 13, 2013, 10:32:22 AM

for bigger withdrawals above 10000 eur i had to wait over 8 weeks.

That is just crazy.

Coherent with bitcoins delayed transactions.
If you want anything instant, use fiat.

samson

legendary

Activity: 2097

Merit: 1070

Is this a SEPA payment or an international wire (SWIFT) payment (SWIFTs cost 2000 Yen) ?

szita2000

member

Activity: 78

Merit: 10

So MtGox's response was this:

"Hello,

Thank you for the email.
Your withdrawal is yet to process. Due to large volume of withdrawal queue. there might be a delay. If you feel this is taking too long. Please let me know so that I will chancel your withdrawal and credit the funds back to your Mtgox account Instantly.
Best regards,

Mt.Gox Team"

So as of today I waited 24 days since the request and the status is still only confirmed, not processed.

Does anybody know where can I submit a complaint to the regulator? who regulates MtGox?

Eva Braun

newbie

Activity: 28

Merit: 0

WOW 8 weeks, that is why I dont use mtgox

szita2000

member

Activity: 78

Merit: 10

Quote from: mralbi on June 13, 2013, 10:32:22 AM

for bigger withdrawals above 10000 eur i had to wait over 8 weeks.

That is just crazy.

mralbi

sr. member

Activity: 271

Merit: 250

for bigger withdrawals above 10000 eur i had to wait over 8 weeks.

szita2000

member

Activity: 78

Merit: 10

Hi All.

Got an MtGox withdrawal on the 23.05.2013 for 2400 euro and it is still not on my bank account.
Later on, I had another withdrawal for a much lesser 110 euro on the 05.06.2013, which has arrived after 2 days!

I opened a support ticket, which they replied with the standard canned answer, advising me to the Q&A section in regards to withdrawal times, and they also mentioned that my payment in the queue.

When I replied explaining that there is no queue exist, because my 110 euro payment was requested some 2 weeks later, and that arrived within 2 days, they replied back with some bullshit that they will ask their Banking department on the status.

What I think is happening:

They must have a daily limit of how much money they can transfer.
As a business it is logical to pay our 200 small payments rather than one large one, because you keep 200 people happy, however I don't think that this is fair, as the ones with bigger payments are the ones that making them more money.

Sorry if I sound a bit upset, but this bugs me.

As of right now the status of the withdrawal on the 2400 is still only confirmed.

Any idea what I can do?

Topic: MtGox payout issue (Read 1946 times)