Topic: MTGox phone number? (Read 6023 times)

How do you even block skype numbers? I didn't know this was possible.

would you like it?

Many people are hand problems with Gox withdrawls. It's best buy BTC and transfer to another exchange or localcoins.

NB tried this number and it has been "blocked by Skype"...which I think means blocked by Tibanne/Gox

From the Tibanne info

81-3-4520-6200

heard ppl have been waiting for 7 months ...

we (LakeBTC) process withdraws promptly fyi

Tibanne is Gox's parent company (Gox being the only major subsidiary, 2nd largest being Kalyhost which is insignificant in comparison), which handles virtually all of MtGox's affairs (legal, finance). They used to be more public about the connection, but it looks like Gox doesn't mention Tibanne anywhere on the site, now, and Tibanne no longer publicly lists Gox or Mutum Sigillum (which used to be the shell company Dwolla transactions went in and out of) on their site.

FTFY

The contact info for mt gox in this thread is completely incorrect. it is for an IT company that may or may not have anything to do with them. I called up, and they seem to get a lot of calls for mt gox. The friendly japanese girl on the line told me i will need to email mt gox for support, because they are not mt gox.

I would suggest people stop calling the number in this thread, and if any mods get the chance they should probably remove it.

If anyone does have any real phone details that work please do let us know.

http://www.tokyo-cci.or.jp/english/ibo/2353440.htm

The company is Tibanne, not Mt Gox. Click the link to confirm.

I just called the phone number in this thread. A lady answered, and she told me that they are not mt gox and i should email mt gox. she kept saying "this is not em tee gox. this is .". They obviously get a lot of calls for mt gox, probably this thread, so I thought I follow up and let everyone know the number is wrong.

Lots of BS really. 

I dont remember. When I call from skype it tells me destination is temporarily blocked. I dont normally use skype so im guessing disconnected. I have already made other calls to japan with it today.

I just spoke with someone on chat.

Im being told that they are waiting on my funds to be released from the DHS seizure.

Arkscorcher 9:20:
I have a ticket #85256
Nancy 9:21:
Could you please wait till i check on this
Arkscorcher 9:21:
I need a response from your banking department on my funds now please
Arkscorcher 9:21:
yes i can
Nancy 9:25:
Yes,we have already escalated your query and we are investigating on this with the concern personnel.We will surely keep you posted once we receive an update
Nancy 9:26:
We would update you once we get a response
Arkscorcher 9:26:
who is the concern personnel?
Nancy 9:27:
We do have our Banking Department. We have escalated to them regarding the status
Arkscorcher 9:27:
Im sorry I just dont feel this should take almost 3 months to recieve my funds back.
Arkscorcher 9:29:
I wish you guys could put the USD or BTC equivalent into my mtgox and still can all be over. I feel I have waited enough
Arkscorcher 9:29:
I have it has be escaleted but anyway to speak to them directly?
Nancy 9:29:
We are really sorry, but you know Dwolla has not yet returned the funds
Nancy 9:30:
We have escalated in all possible ways. We would like to serve the customer needs.
Arkscorcher 9:31:
Dont I fall under the payment services act?
Arkscorcher 9:32:
So your telling me the funds that were seized my the DHS you are waiting of those funds to be released?
Nancy 9:33:
We are waiting for the funds to be released and we are also working for sorting out things as early as possible
Nancy 9:35:
We would sure update you once we get any status or response from the department

Oh my gosh... this made me LOL.

Idunno if you were around to remember it, but Nefario from GLBSE only answered maybe 1/10 of the times you called him during its collapse.  Total crapshoot. The same may be true of Gox if the line's not disconnected. Keep in mind, they're on nearly-opposite time-zones from the US, and don't have any CSRs around when it's not JP business hours.

(not suggesting Gox is collapsing, fwiw - but they're definitely swamped with customer complaints and questions)
[ETA: Gox support does occasionally post on the forum, but the thread has to be extremely negative, usually over-the-top where they feel they can actually do damage control. It's a terrible precedent to set, and maybe you should consider taking advantage of it for an official reply. ]

That number from what I see wont work.

and this has been my 2 months conversation with them

https://bitcointalksearch.org/topic/m.2757424

Phone: 81-3-4520-6200
Fax: 81-3-4520-6209
http://www.tokyo-cci.or.jp/english/ibo/2353440.htm
ETA: Tibanne, Gox's parent company (of which Gox is the only major subsidiary), appears to no longer be speaking for Gox and will refuse inquiries about Gox issues. It's pointless to call them.

Feel free to edit out parts of the conversation which differ from the script.
frojoe: Hi, my account number is xxxxxxx. I requested a wire withdrawal on May xx, 2013 and have yet to receive it.
MtGoxSupport: Herro, sir. My name is John. How may I assist you today?
frojoe: Yes - hello. I requested a wire from Gox on May xx, 2013. I have not received it, yet.
MtGoxSupport: Thank you for using Mt Gox. Are you rooking for us to determine the cause of this deray?
frojoe: Yes.
MtGoxSupport: I see, sir. Courd I have the account number, prease?
frojoe: ... Yes. It's xxxxxxx.
MtGoxSupport: Thank you. I need a minute to rook this up.
frojoe: Okay.
MtGoxSupport: What?
frojoe: Oh - nothing. I said that's okay.
MtGoxSupport: Okay. I wirr rook this up, now.
MtGoxSupport: Herro, sir, are you stirr there?
frojoe: Yes.
MtGoxSupport: I found the transaction in question. It is currentry "pending."
frojoe: Okay. Do you know when it will arrive in my account?
MtGoxSupport: Unfortunatery, I cannot. We are currentry experiencing a backrog in wired withdrawars. We are continuing to make progress, and are rapidry catching up. We wirr post updates as we have them. Can I herp you with anything erse?
frojoe: Why can't you give me an ETA?
MtGoxSupport: Sorry for inconveniencing you. We are processing USD withdrawars very quickry, and should have arr withdrawars processed very soon. That's rearry arr I have to say on the matter. Sorry.
*click*

Does mtgox have a contact number? I have yet to to get my funds from 3 months about and email support is just wonderful. Has anyone tried to call or have a number to call?