Moin,
muss mir mal Luft machen, ich warte seit 4 Wochen auf mein Geld und der Support meint, das kann nochmal so lange dauern.
Geht es anderen auch so?
Irgendwer meinte neulich in einem anderen Thread, er habe sein Geld per SEPA innerhalb von 2 Tagen erhalten.
Und das, obwohl derjenige nach mir sein Withdrawal durchgeführt hat.
Sollte das stimmen, ist es ein noch größeres Indiz für die Unfähigkeit von diesem Verein (Gox).
Das beste ist, dafür dass ich monatelang auf mein Geld warten darf, zieht mir die Polenbank auch noch 10,- ab.
Mir wurde von anderen empfohlen, für viel höhere Gebühren den International Wire Transfer zu nutzen, aber das nützt mir wenig, da
das Kind nun schon in den Brunnen gefallen ist.
Dialog mit Support (von unten nach oben zu lesen)
Marcus, May 21 15:25 (JST):
Hello [privat],
Thank you for your reply. We are sorry to inform you that we do not have an ETA at this point as our bank is yet to get in to your queue and your withdrawal will be processed once they get in to your queue and I will keep you updated once your withdrawal is processed and we apologize for the delay.
Thanks,
MtGox.com Team
________________________________________
[privat], [privat], May 21 14:28 (JST):
Hi Marcus,
this withdrawal already took 3 weeks. Am I understanding you correctly that the time already passed does not count
and I have been put to the end of the queue again? If that’s the case I have to say this is outrageous and inacceptable.
Maybe your management should pay the bank more to adjust those limits.
Can you give me an estimate how long this will take from this day on, taking into account I am already waiting for more than 3 weeks.
You mentioned I could cancel my withdrawal request. Is this still possible for this very transaction and how do I do that?
Marcus, I know it is not your fault but I am extremely disappointed about this situation.
Regards,
[privat]
________________________________________
Marcus, May 19 13:56 (JST):
Hello [privat],
Thank you for waiting and sorry for delay.
We are taking all necessary steps to have this sorted out however this delay is unfortunate and looks like we will need more time to do that. Also this is because of the our bank imposing a withdrawal limit on our and we have reached the daily limit for withdrawal that was imposed on us all withdrawals are now being queued for processing and all will be processed according to the daily queue all fund transfers to SEPA accounts in Europe may take up to 3 weeks.
If you urgently require the withdrawal of your funds please cancel your SEPA withdrawal request and apply for an international bank transfer.
Thanks,
MtGox.com Team
________________________________________
Marcus, May 17 16:13 (JST):
Hello [privat],
Thank you for waiting and sorry for delay. Our bank is yet to get in to your queue and your withdrawal will be processed once they get in to your queue and I will keep you updated once your withdrawal is processed and we apologize for the delay.
Thanks,
MtGox.com Team
________________________________________
[privat], [privat], May 17 14:37 (JST):
Hi Marcus,
I assume there are no updates (which would be sad) as I did not receive further information from you?
I know from other germans (source: bitcointalk.org) who claim to have received their money within 2 days recently.
Please take care of the matter with no further delays.
There is practically no reason why a money transfer should take that much time.
This is very disappointing to me and I am beginning to lose confidence in you.
Regards,
[privat]
________________________________________
Marcus, May 13 16:48 (JST):
Hello [privat],
You are welcome and we will keep you updated on the status.
Thanks,
MtGox.com Team
________________________________________
[privat], [privat], May 13 16:46 (JST):
Hi Marcus,
thank you.
[privat]
________________________________________
Marcus, May 13 16:39 (JST):
Hello [privat],
Thank you for your reply. We were able to locate the transaction in question. It appears that our bank is still in the middle of processing the funds, and we will keep you updated once the transactions is processed. We apologize for any inconvenience this may cause. Let us know if you have any other questions.
Thanks,
MtGox.com Team
________________________________________
[privat], [privat], May 13 16:31 (JST):
Hi Marcus,
sorry I forgot to insert my account details.
[accountdaten]
Regards,
[privat]
________________________________________
Marcus, May 13 16:28 (JST):
Hello [privat],
Thank you for your email. Please let us know your user name or Mt.Gox. account # so we can check your account and we will get back to you on the status. Let us know if you have any other questions.
Thanks,
MtGox.com Team
________________________________________
[privat], May 13 16:00 (JST):
Hello,
please have a look at the following withdrawal:
2013/04/25 10:59:04 Withdraw Status: confirmed 1,000.00000 €
Since this was almost 3 weeks ago I'd like to know when to expect my money.
Regards,
[privat] [privat]
