Author

Topic: MtGox unresponsive, is there another way to contact? (Read 1326 times)

newbie
Activity: 17
Merit: 0
Got a reply from mtgox. It was apparently an error caused by a change to Dwolla's transfer system.

The transaction has been marked for retry. Anxiously awaiting results, will report.
newbie
Activity: 22
Merit: 0
I made a withdraw yesterday morning but it hasnt gone through yet either. Now its not even letting me make a withdraw at all. It keeps saying invalid. Does anyone know the min./max. amounts allowed to withdrawl?
$1000/day, $10,000/month

Awesome thanks!
legendary
Activity: 1204
Merit: 1015
I made a withdraw yesterday morning but it hasnt gone through yet either. Now its not even letting me make a withdraw at all. It keeps saying invalid. Does anyone know the min./max. amounts allowed to withdrawl?
$1000/day, $10,000/month
hero member
Activity: 840
Merit: 1000
MagicalTux will eventually respond to emails.  He says he gets hundreds of them a day.  Regardless, he should really hire some customer service people with all of the fees he is raking in.
newbie
Activity: 17
Merit: 0
Is this normal?
Yes. At the moment, this is still a one-man operation. However, MagicalTux is currently looking to hire customer service reps over in Japan, where he is based.

Thanks for the reply. I'll try to wait it out.

It's just concerning that the withdrawal I made later at night has gone through, while the withdrawal initiated 5 hours earlier is nowhere to be seen. Both are well documented on my MtGox account history, and I have had nothing but good experiences with the site so far. I'm confident this will be resolved within 48 hours.

I hope...
newbie
Activity: 22
Merit: 0
I made a withdraw yesterday morning but it hasnt gone through yet either. Now its not even letting me make a withdraw at all. It keeps saying invalid. Does anyone know the min./max. amounts allowed to withdrawl?
full member
Activity: 168
Merit: 100
it's also i think like 4 or 5am there so he may be awake in a few hours or so.
legendary
Activity: 1204
Merit: 1015
Is this normal?
Yes. At the moment, this is still a one-man operation. However, MagicalTux is currently looking to hire customer service reps over in Japan, where he is based.
newbie
Activity: 17
Merit: 0
On the 5th I initiated two Dwolla withdrawals from my MtGox account, about 5 hours apart.

I have received the most recent one, but not the one requested 5 hours earlier. I sent an email to [email protected] about 24 hours ago, with the transaction details, asking if the first withdrawal was on its way. I have received no reply.

Is this normal?
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