You haven't provided enough information. I'm going to assume the following:
- You sent BTC to shapeshift, and expected shapeshift to send BCH to qzcxkwwspvrse3n9uaacn5c2389n8zzceqv0nhv50k.
- You have the id of the transaction sending BTC to shapeshift and you see that it has been confirmed
- You know the amount that shapeshift sent to qzcxkwwspvrse3n9uaacn5c2389n8zzceqv0nhv50k.
- The intended receiver of the BCH does not acknowledge receiving the BCH.
If the block explorer shows that a transaction sending the expected amount to qzcxkwwspvrse3n9uaacn5c2389n8zzceqv0nhv50k was confirmed, then it has been received, despite what the receiver may claim.
I don't know what the balance of 14.464 means because I don't know anything about where you sent the BCH to. I assume it is an address in the wallet of an exchange or a custodial wallet site because people often get confused about the difference between a wallet and an account (they are not the same thing).
yes you got me right, its an exchanger and my address there is qzcxkwwspvrse3n9uaacn5c2389n8zzceqv0nhv50k but they claim that nothing has arrived... HOW THE FUCK can they say that if you clearly can see on the blockchain that is has come to that exact addresse. im so lost and sad that all my money is gone since they just fucking whant to scam me.