Hello All,
I had lost 10.5BTC's from my BTC-E wallet, there was no confirmation mail send to my mail id, but the withdrawal are made, how is this possible.
BTC-E had given transaction number for all this fraud transacations? How is this possible?
Now had created a ticket to their support with number: ADK-571-93590
Totally frustrated by their security!!
Any advice, how to recover this mates?
Topic: My BTC-E Account Hacked - *RESOLVED* (Read 2804 times)
BTC-E ticket #bjg-870-33954
I got Hacked 2/9/2014 and have been waiting from BTC-E Support for answers ! Been one week since account HACKED and loosing patience with BTC-E !!
Hi
Write the number of the ticket.
I got Hacked 2/9/2014 and have been waiting from BTC-E Support for answers ! Been one week since account HACKED and loosing patience with BTC-E !!
buenos dias me gustaria postear este wallet LawSThi3WAvF2e6Mo8cfrwPWkFgEV3bYfU que pertenece al perro que me ha robado mis 29 litecoins de btc-e por si alguien puede localizarlo, y recompensare al que lo hackee y me los consiga de nuevo, son solo 29 litecoins pero me molesta mucho que haya gente tan rastrera que haga esto,
gracias a todos
gracias a todos
Holy Crap BTC-E really knows what they are doing. Watch out people I just got hacked and lost almost 5000 XPMS. Someone just gained access to my account and converted them all to BTC and withdrew them out bypassing all confirmations and security protocol. Now I have nothing and what are they going to do about it? Nadda! How could their be no successful login authorization email or confirmation email for the deposite? Seems like an internal operation. Watch out guys, my advise is to use another site, BTC-e will fuck you and take it all. Dont be a fool and use a different exchange!
UPDATE: Issue was fixed about 4 days later of me writing the post.
I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.
As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700
After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away.
I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.
As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700
After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away.
hahaha, very good.
I would cash out the winnings and keep the rest for trading, so you "saved" a part.
greetings
bitman128k, just keep at it and remember to use google translate to message them in Russian too, not just English.
TheFootMan, I'm glad too.
TheFootMan, I'm glad too.
UPDATE: Issue was fixed about 4 days later of me writing the post.
I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.
As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700
After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away.
I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.
As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700
After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away.
That's the best story I've ever heard. Just keep those funds. If the hacker is so good at trading, he should make his own account.
That's great news to hear!
How long did it take you to get through to BTC-e on Skype? I have contacted them in Russian but gotten nothing.
I have the same problem you had and have opened a support ticket, but as of 2 days all they have sent is a link to their news section on how to enable 2FA (which at this point is useless to me) and a list of login ip details.
I am really hoping that my case gets resolved happily also, but I am not confident it will.
How long did it take you to get through to BTC-e on Skype? I have contacted them in Russian but gotten nothing.
I have the same problem you had and have opened a support ticket, but as of 2 days all they have sent is a link to their news section on how to enable 2FA (which at this point is useless to me) and a list of login ip details.
I am really hoping that my case gets resolved happily also, but I am not confident it will.
UPDATE: Issue was fixed about 4 days later of me writing the post.
I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.
As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700
After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away.
I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.
As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700
After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away.
Did you get this resolved?
Did you use two factor authentication?
No, but I am going to now (as much as I hate using a Google product)
So you rather get hacked then use a Google product.
EDIT: UPDATE
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.
BTC-E please fix my account, thank you.
I will post updates here as they happen.
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.
BTC-E please fix my account, thank you.
I will post updates here as they happen.
Hi
Write the number of the ticket.
EDIT: UPDATE
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.
BTC-E please fix my account, thank you.
I will post updates here as they happen.
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.
BTC-E please fix my account, thank you.
I will post updates here as they happen.
Any conclusion on this? I recently had the exact same issue, and they aren't doing much more than sending me logs of my logins.
They don't respond on skype either :/
They don't respond on skype either :/
Did you use two factor authentication?
No, but I am going to now (as much as I hate using a Google product)
FYI, the BTC-E support is helping me resolve the issue. Thanks.
I went to login to my email today and could not login.
I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password.
All my info is correct. I created a support ticket and am waiting for a response.
I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP!
Does anyone have a direct way to reach someone at BTCE? I already messaged "btc-e.com" on this forum but no response yet.
I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password.
All my info is correct. I created a support ticket and am waiting for a response.
I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP!
Does anyone have a direct way to reach someone at BTCE? I already messaged "btc-e.com" on this forum but no response yet.
Account blocked
Talking to them now.
I'm really pissed this happened. It might be someone on this forum who was looking to do a purchase and had my email address and did a brute force attack on it.
There is no other way. I do not download random files, and have latest anti-virus and anti-malware, which is always running. I am EXTREMELY careful with downloads.
UPDATE:
HACKER INFORMATION:
r33d**********@hushmail.com 106.187.90.158
26.11.13
20:17
I'm really pissed this happened. It might be someone on this forum who was looking to do a purchase and had my email address and did a brute force attack on it.
There is no other way. I do not download random files, and have latest anti-virus and anti-malware, which is always running. I am EXTREMELY careful with downloads.
UPDATE:
HACKER INFORMATION:
r33d**********@hushmail.com 106.187.90.158
26.11.13
20:17
Here is all the contact information.
Contacts:
@btcecom
Icq - 610112128
Skype - btc-e.support
E-mail - [email protected]
Contacts:
@btcecom
Icq - 610112128
Skype - btc-e.support
E-mail - [email protected]
THANK YOU! I am skyping them as we speak. No response yet though!
Did you use two factor authentication?
Here is all the contact information.
Contacts:
@btcecom
Icq - 610112128
Skype - btc-e.support
E-mail - [email protected]
Contacts:
@btcecom
Icq - 610112128
Skype - btc-e.support
E-mail - [email protected]
I believe they have a Skype account that they watch over, if I remember correctly. I will check
I went to login to my email today and could not login.
I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password.
All my info is correct. I created a support ticket and am waiting for a response.
I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP!
Does anyone have a direct way to reach someone at BTCE? I already messaged "btc-e.com" on this forum but no response yet.
EDIT: UPDATE
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.
BTC-E please fix my account, thank you.
I will post updates here as they happen.
I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password.
All my info is correct. I created a support ticket and am waiting for a response.
I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP!
Does anyone have a direct way to reach someone at BTCE? I already messaged "btc-e.com" on this forum but no response yet.
EDIT: UPDATE
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.
BTC-E please fix my account, thank you.
I will post updates here as they happen.
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