My bets always get refunded @ direct bet. For example I chose a horse favorite rated @ 1.60 which was slowly increasing to 2. Sent in the bet and set the negotiate terms to 2.2. Then went to check if that horse ever reached 2.2 which it did. Yet they canceled my bet anyways. This has happened on more than one occasion. Don't get me wrong I like the concept of an off exchange sport betting platform and direct probably fills this need in most cases... However my experience has been soured
Hope your experience with direct continues to be better than mine.
Regards,
BCPB
Hope your experience with direct continues to be better than mine.
Regards,
BCPB
The Negotiate Odds betting option allows you to obtain better odds for your bets, but there is a tradeoff. Your bet might not confirm if the odds does not reach the minimum required odds that you specify.
If you simply want your bet to confirm virtually every time just like in other books then use the Flexible Odds betting option instead.
In your example, it's not very likely for odds to go up from 1.6 to 2.2 before the race. It's possible that you saw the odds went up after the race has started to reflect what was happening in the race. However, if you place a negotiated bet before the start of the race, and it remains unconfirmed at the start of the race, the bet will automatically get canceled and refunded, it does not carry over into the race.
Finally, if the bet odds reaches your minimum required odds it will always confirm instantly. If you believe this was not the case, please PM me the bet ID and we will look into it.
