Topic: My experience with waldohoover from Coiningsolutions.com (Read 1543 times)

I agree. Communication is key.

However, just a warning to anybody considering to join the group buy. Waldo will absolutely not give anybody a refund. I tried backing out a few hours after sending a payment and he refused. He should've mentioned it in the original post but instead he fails to disclose it.

Also I've messaged him yesterday and he has still yet to respond. If there is a better way to keep in contact with you waldo, please let me know. The untimely responses make your group buyers extremely frustrated.

Fellow group buyers, let's keep in touch.

The point we were making is that the terms were not actually clear at all.  He stated from the beginning that all miners were already paid for.  He wasn't collecting money to buy miners, he was collecting money to reimburse himself.  He called it a group buy, but the title of the thread stated that the miners were already paid for.

Also, there was no where in the terms that stated that Dec. 31 was the guaranteed delivery date, the only date mentioned was the end of November.  When I bought my shares I was under the impression that delivery was by the end of Nov. or refund or waiting was an option.  Had I known the actual guaranteed delivery date was the end of Dec, I would have taken my money elsewhere.  I passed on other GBs with much better terms for late Dec early Jan deliveries for one that I thought would refund me if it wasn't delivered by the end of Nov.

I was much more upset with waldohoovers lack of communication than I was with not getting a refund.  Once we started asking for clarification of the terms, waldo stopped responding with any details at all.  Personally I would have been fine with it if he had just said that he made a mistake by not including the manufacturer's guaranteed delivery date.  

I am willing to wait and I do appreciate what waldo is doing, but he is being compensated for his work and does have a responsibility to those of us who trusted him with our money.  He is getting 3% of every single miner that he runs a group buy for and that is a significant hashrate when you add that all up.  This is why it is important that we hold him to the terms that we all agreed to.  GB coordinators are being trusted with many thousands of dollars and should act like professionals when communicating with their customers.  This is a customer service job as well as a tech job.

I agree that this discussion has gone on too long and this is that last I am going to say about the issue.  Hopefully the miners are not delivered on time and we will get our btc refunds, but if we do get our delivery or the only refund option is US$, I have confidence that waldo will do a good job hosting our miners.

The problem with waldohoover was that when we started asking questions about the terms that we all agreed to, he responded with silence and when he did comment in the thread, he refused to address any of our concerns. Communication is the key element of these Group Buys that seems to be ignored when things aren't going well.  DyslexicZombie's co-op should be the model that other group buy coordinators strive for when it comes to communication.  They are always publicly responding to every single concern that is brought up.