Topic: my long story with Bitmain and bitmainwarranty and S9 (Read 4796 times)

Quote from: mamiakimo on June 13, 2017, 11:19:01 AM

Quote from: NotFuzzyWarm on June 12, 2017, 07:58:32 PM

Sorry to hear that.
Have they said what the damage is? I can think of many things such as blown internal traces, lifted pad, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

no they just told me it cannot fix
so i paid 300$ for 8 hours of hashing with 4.6TH

Ouch! I just sent a board in to Denver and waiting to hear back. I think mine is repairable as it would hash great for a while then start to show xxx's and then stop. No high HW or heat issues from what I could see, just got tired of restarting the miner every couple hours.

Update on my repair. Got it back Friday and it is working great. The cost was $200 and they said it had a bad asic chip.

Well with just one week of running now that same hash board just started acting back up. Very disappointed

Well after 3 weeks and another $150 the board is on its way back to me. If I don't have any better luck with this repair I may look at a charge back either with PayPal or my CC company.

The repaired board has been running without problems now for over a week.

NotFuzzyWarm

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Evil beware: We have waffles!

Quote from: ijl53 on July 19, 2017, 04:53:19 AM

so how do yall feel about the new asic batch coming out? im looking at both the 15.5th and 13.5gh(yes alt) what do you think in terms of reliability. i was going to run it with computer psu's and upgrade to a server psu if they turn out to be reliable and i can order more asics

Considering no one has even gotten any from the new batches much less ran them for any length of time how are we supposed to know??? Probably is same reliability of the earlier ones: Over all acceptable but still a crap-shoot.

Aurel577

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Quote from: Aurel577 on June 29, 2017, 01:46:15 PM

Quote from: Aurel577 on June 26, 2017, 06:20:43 AM

Quote from: mamiakimo on June 13, 2017, 11:19:01 AM

Quote from: NotFuzzyWarm on June 12, 2017, 07:58:32 PM

Sorry to hear that.
Have they said what the damage is? I can think of many things such as blown internal traces, lifted pad, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

no they just told me it cannot fix
so i paid 300$ for 8 hours of hashing with 4.6TH

Ouch! I just sent a board in to Denver and waiting to hear back. I think mine is repairable as it would hash great for a while then start to show xxx's and then stop. No high HW or heat issues from what I could see, just got tired of restarting the miner every couple hours.

Update on my repair. Got it back Friday and it is working great. The cost was $200 and they said it had a bad asic chip.

Well with just one week of running now that same hash board just started acting back up. Very disappointed

Well after 3 weeks and another $150 the board is on its way back to me. If I don't have any better luck with this repair I may look at a charge back either with PayPal or my CC company.

ijl53

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CyptoLong

so how do yall feel about the new asic batch coming out? im looking at both the 15.5th and 13.5gh(yes alt) what do you think in terms of reliability. i was going to run it with computer psu's and upgrade to a server psu if they turn out to be reliable and i can order more asics

bit2255

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Its been a week since I put my repaired R4 back online.

So far, its running fine. I am concerned/confused as to why the replaced board has a GH/S (RT) that is TRIPLE of its rating - see below. The temps are just a few degrees higher than the original board.

Should I be concerned?

https://imgur.com/tEKs6Kt

Evan

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China tells me since the Power connectors caught on fire, they will not honor the warranty now. Mind you, this machine ran for 4 months fine with no issues, prior to the ant bleed update. I ran the update, and POOF no boot, no hash from it. I immediately emailed bitmain. And told me in the email the warranty was good until June 22. Now they claim that the act of their equipment catching on fire voids warranty, even tho I used it completely as they intended, with a sufficient PSU and all 6 6pins plugged in.

I wonder how car warranty works in China?

bit2255

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Quote from: bit2255 on June 27, 2017, 07:06:46 PM

Well, they just got my $200. (hopefully money well spent)

The "repairs" are done ($175 +$25 return shipping) - just got the tracking number.

Can't wait to return to (hopefully) 100% hashing.

I'll let you know how it performs once I get it back.

I received my R4 back from Bitmain Warranty (Colorado) yesterday. So far, after only about 15 hours, all is good.

It is hashing at 100%. They definitely changed out the affected board with another one, I am guessing with a refurbished one, but this obviously just a guess.

The only difference I see, is the fan speed is being displayed under fan # 6 (instead of #3) and so far, very few HW errors.

I am keeping my fingers crossed that this performance continues.

fvineyard

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Quote from: Evan on June 30, 2017, 09:11:53 AM

Quote from: fvineyard on June 29, 2017, 07:29:38 PM

Quote from: fvineyard on June 27, 2017, 11:33:51 PM

So a question on how to setup a repair with Bitmain Warranty. I created an account and opened a ticket requesting a repair on my R4 but I have not received a response and it has been over a week now. Is there an email address to contact them and should I try via that method?

The unit is still under the 180 day warranty, but I understand that this will most likely be a paid repair. If a warranty repair is an option then I only have two more weeks before 180 days is up.

Currently running on a single board at half the hash rate.

Thanks for any help that can be offered.

was this an R4? because this appears to be the EXACT same things to is going on to me? how is it a paid repair if there is warranty?

As I understand it, Bitmain Warranty is not affiliated with Bitmain. My options are to ship to China for approx. $300 and a two month wait to have the unit repaired under warranty (or be told it cannot be repaired and argue the point), or send to Colorado for a 2 to 3 week turn around and repair at my expense. $25 shipping each way, and $125 to $200 for repair. Comes up less out of pocket and faster back into service.

Not really happy with that as options, but I knew this prior to purchase and I made the decision to purchase anyway. I cannot fault Bitmain for my decision to purchase their product knowing the the warranty they offer is null and void (to me).

Thanks!

My issues is they want $600 to repair one of the blades on an r4. And its STILL in Warranty. And its ONLY caught on fire after I did the Ant-bleed update. Literally the next morning it was on fire.

Your best option might be to continue discussions with Bitmain China.

My R4 is under warranty as well, but the cheaper and faster option for me is a paid repair through Bitmain Warranty. If I am not mistaken, they are changing their name to reduce confusion in the future.

Evan

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Quote from: fvineyard on June 29, 2017, 07:29:38 PM

Quote from: fvineyard on June 27, 2017, 11:33:51 PM

So a question on how to setup a repair with Bitmain Warranty. I created an account and opened a ticket requesting a repair on my R4 but I have not received a response and it has been over a week now. Is there an email address to contact them and should I try via that method?

The unit is still under the 180 day warranty, but I understand that this will most likely be a paid repair. If a warranty repair is an option then I only have two more weeks before 180 days is up.

Currently running on a single board at half the hash rate.

Thanks for any help that can be offered.

was this an R4? because this appears to be the EXACT same things to is going on to me? how is it a paid repair if there is warranty?

As I understand it, Bitmain Warranty is not affiliated with Bitmain. My options are to ship to China for approx. $300 and a two month wait to have the unit repaired under warranty (or be told it cannot be repaired and argue the point), or send to Colorado for a 2 to 3 week turn around and repair at my expense. $25 shipping each way, and $125 to $200 for repair. Comes up less out of pocket and faster back into service.

Not really happy with that as options, but I knew this prior to purchase and I made the decision to purchase anyway. I cannot fault Bitmain for my decision to purchase their product knowing the the warranty they offer is null and void (to me).

Thanks!

My issues is they want $600 to repair one of the blades on an r4. And its STILL in Warranty. And its ONLY caught on fire after I did the Ant-bleed update. Literally the next morning it was on fire.

Unacceptable

legendary

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Quote from: fvineyard on June 27, 2017, 11:33:51 PM

So a question on how to setup a repair with Bitmain Warranty. I created an account and opened a ticket requesting a repair on my R4 but I have not received a response and it has been over a week now. Is there an email address to contact them and should I try via that method?

The unit is still under the 180 day warranty, but I understand that this will most likely be a paid repair. If a warranty repair is an option then I only have two more weeks before 180 days is up.

Currently running on a single board at half the hash rate.

Thanks for any help that can be offered.

was this an R4? because this appears to be the EXACT same things to is going on to me? how is it a paid repair if there is warranty?

They are the only game in town,soooo............good luck!!! Wink

My vid cards have a 3 year warranty Grin

fvineyard

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Quote from: fvineyard on June 27, 2017, 11:33:51 PM

So a question on how to setup a repair with Bitmain Warranty. I created an account and opened a ticket requesting a repair on my R4 but I have not received a response and it has been over a week now. Is there an email address to contact them and should I try via that method?

The unit is still under the 180 day warranty, but I understand that this will most likely be a paid repair. If a warranty repair is an option then I only have two more weeks before 180 days is up.

Currently running on a single board at half the hash rate.

Thanks for any help that can be offered.

was this an R4? because this appears to be the EXACT same things to is going on to me? how is it a paid repair if there is warranty?

As I understand it, Bitmain Warranty is not affiliated with Bitmain. My options are to ship to China for approx. $300 and a two month wait to have the unit repaired under warranty (or be told it cannot be repaired and argue the point), or send to Colorado for a 2 to 3 week turn around and repair at my expense. $25 shipping each way, and $125 to $200 for repair. Comes up less out of pocket and faster back into service.

Not really happy with that as options, but I knew this prior to purchase and I made the decision to purchase anyway. I cannot fault Bitmain for my decision to purchase their product knowing the the warranty they offer is null and void (to me).

Thanks!

Evan

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Activity: 507

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Quote from: fvineyard on June 27, 2017, 11:33:51 PM

So a question on how to setup a repair with Bitmain Warranty. I created an account and opened a ticket requesting a repair on my R4 but I have not received a response and it has been over a week now. Is there an email address to contact them and should I try via that method?

The unit is still under the 180 day warranty, but I understand that this will most likely be a paid repair. If a warranty repair is an option then I only have two more weeks before 180 days is up.

Currently running on a single board at half the hash rate.

Thanks for any help that can be offered.

was this an R4? because this appears to be the EXACT same things to is going on to me? how is it a paid repair if there is warranty?

Aurel577

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Quote from: Aurel577 on June 26, 2017, 06:20:43 AM

Quote from: mamiakimo on June 13, 2017, 11:19:01 AM

Quote from: NotFuzzyWarm on June 12, 2017, 07:58:32 PM

Sorry to hear that.
Have they said what the damage is? I can think of many things such as blown internal traces, lifted pad, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

no they just told me it cannot fix
so i paid 300$ for 8 hours of hashing with 4.6TH

Ouch! I just sent a board in to Denver and waiting to hear back. I think mine is repairable as it would hash great for a while then start to show xxx's and then stop. No high HW or heat issues from what I could see, just got tired of restarting the miner every couple hours.

Update on my repair. Got it back Friday and it is working great. The cost was $200 and they said it had a bad asic chip.

Well with just one week of running now that same hash board just started acting back up. Very disappointed

philipma1957

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Quote from: fvineyard on June 27, 2017, 11:33:51 PM

So a question on how to setup a repair with Bitmain Warranty. I created an account and opened a ticket requesting a repair on my R4 but I have not received a response and it has been over a week now. Is there an email address to contact them and should I try via that method?

The unit is still under the 180 day warranty, but I understand that this will most likely be a paid repair. If a warranty repair is an option then I only have two more weeks before 180 days is up.

Currently running on a single board at half the hash rate.

Thanks for any help that can be offered.

try sending a pm to myrig he is tied to bitmainwarranty.

They fixed my r4 some what and paid some funds to me with a free hosting at host.myrigCom

fvineyard

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So a question on how to setup a repair with Bitmain Warranty. I created an account and opened a ticket requesting a repair on my R4 but I have not received a response and it has been over a week now. Is there an email address to contact them and should I try via that method?

The unit is still under the 180 day warranty, but I understand that this will most likely be a paid repair. If a warranty repair is an option then I only have two more weeks before 180 days is up.

Currently running on a single board at half the hash rate.

Thanks for any help that can be offered.

bit2255

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Activity: 125

Merit: 10

Well, they just got my $200. (hopefully money well spent)

The "repairs" are done ($175 +$25 return shipping) - just got the tracking number.

Can't wait to return to (hopefully) 100% hashing.

I'll let you know how it performs once I get it back.

bit2255

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Quote from: bit2255 on June 15, 2017, 02:48:48 PM

I just sent one of my R4s to Denver yesterday. Hopefully its fixable.

I asked about the myrig details, but nothing from them yet. I am sure they (Ashli) will let me know about that.

So right now, its wait a few days for them to receive it, and go from there.

I am still waiting on an update from Denver.

They received it last Monday and so far, after replying to an email from me, all they have done is to confirm the receipt of the unit.

I guess I should hear something from them soon??

Meanwhile, I have missed out payments for 28 blocks in my pool so far for this machine......

Aurel577

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Quote from: mamiakimo on June 13, 2017, 11:19:01 AM

Quote from: NotFuzzyWarm on June 12, 2017, 07:58:32 PM

Sorry to hear that.
Have they said what the damage is? I can think of many things such as blown internal traces, lifted pad, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

no they just told me it cannot fix
so i paid 300$ for 8 hours of hashing with 4.6TH

Ouch! I just sent a board in to Denver and waiting to hear back. I think mine is repairable as it would hash great for a while then start to show xxx's and then stop. No high HW or heat issues from what I could see, just got tired of restarting the miner every couple hours.

Update on my repair. Got it back Friday and it is working great. The cost was $200 and they said it had a bad asic chip.

Unacceptable

legendary

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Quote from: Dragonizer on June 25, 2017, 01:01:04 PM

I have an S9 with one faulty board under warranty, the price to send the WHOLE unit back as is ridiculous !!!

I am based in the UK and don't know what to do !!!!

Plus who to send it with, it's not worth the price imo.

I would be better just voiding the warranty and just sending the board (but i doubt they would accept that).

So frustrating and confusing atm.

Angry

That sucks......I don't have any problem sending back broken video cards with their crappy 3 YEAR WARRANTY LMAO!!!!!!!!!!!!!! Cheesy

Dragonizer

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I have an S9 with one faulty board under warranty, the price to send the WHOLE unit back as is ridiculous !!!

I am based in the UK and don't know what to do !!!!

Plus who to send it with, it's not worth the price imo.

I would be better just voiding the warranty and just sending the board (but i doubt they would accept that).

So frustrating and confusing atm.

Angry

philipma1957

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I have it up to freq 475 no x's and hash is at 6729.

I don't mind those numbers. One last thing to do is to remind myrig of the hosting bonus due to me. I think it is about 0.0015 btc I will check that number.

TheYankeesWin!

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So Phil how is the fixed/replaced board doing?

philipma1957

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Quote from: TheYankeesWin! on June 22, 2017, 07:30:28 PM

Any luck with the replacement board?

Yes if I drop to freq 470 I get good results.

If I was patient I good get my other one of these set it to 587 wire the good board from here to it. along with 2 boards on it.

I would get 3x 4200 and 1 x 3200 = 15800

now I get 14200 for the two.

well better then 11500 for the 1.5 r4 I was getting before the repair.

TheYankeesWin!

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Any luck with the replacement board?

philipma1957

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the repaired or replaced board (i did not check)

is a poor performer.

I will try a different psu in a day or 2

NotFuzzyWarm

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So far the s9b13 replacement board been working perfect for the past 5 days. Note that I said REPLACEMENT - not repaired.

As rather expected they returned a different board than what I sent in, different lot and other ID numbers. If they do things like industrial equipment companies handle it, the bad boards are examined and tested then binned into one of 3 categories:
1. Just needs something quick/simple for the repair, fix and return same board
2. Can be repaired - send to depot, give core credit, exchange with reworked board from stock for fee
3. NFG and cannot be reworked.

Now, #2 would explain why Bitmain Warranty and Bitmain proper do not give us a report on what was was fixed. However... As I have said many times in the past they should at least tell us what typically fails. With the 100's of boards that have been repaired they have to have a list of usual suspects for each type of failure seen.

philipma1957

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the board is back i will be testing it

16yLHLoeyuCLPMXkVpC3gyrRYvwRGwjKJr

philipma1957

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Quote from: NotFuzzyWarm on June 15, 2017, 06:16:58 PM

Nice! So I take it, in a way was thing as OEM Warranty repair. Sans have having to ship the whole miner over to China that is Wink

Think I'll ask about the bad board from the R4 I got early this year to see if they will do the same... So far UPS still says the repaired s9 board (batch-13) should show up at work Friday

yeah maybe you are right . it did fall in the 6 month time for warranty.

and they are still sending me a little bit of coin as it mines.

this time they let it build up a little higher so the fees are not as bad.

NotFuzzyWarm

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Nice! So I take it, in a way was thing as OEM Warranty repair. Sans have having to ship the whole miner over to China that is Wink

Think I'll ask about the bad board from the R4 I got early this year to see if they will do the same... So far UPS still says the repaired s9 board (batch-13) should show up at work Friday

philipma1957

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Quote from: mamiakimo on June 13, 2017, 11:17:12 AM

Quote from: philipma1957 on June 12, 2017, 07:54:43 PM

Quote from: mamiakimo on June 12, 2017, 07:46:03 PM

they told me to send it to them for repair
and today they told me it's damaged and unfixable
It's fastest 300$ i lost in my entire life

where did you send it?

China?

or Colorado, USA

I just got a bill for mine which I sent to Colorado 25 to ship to them 175 to repair 25 to ship back = 225 cost. I am in New Jersey.

They did give me some mining for the 1 board about 50 bucks but could have been more if they did 1 send of btc with 1 fee for 0.0002 instead of 4 smaller payments and 4 tx id payments of 0.0002 all in all an okay experience . Since I did not send to China

USA

they sent me a refund for 200 and now say board is in a transition process.

"sale (Bitmain)
Jun 13, 00:36 CST

Hi Philip,

Thank you for the Paypal payment, it was billed to you by error while in transition process. $200 was fully refunded to you. We are sorry for the confusion you may have experienced!"

So I do not know what will happen next?

bit2255

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I just sent one of my R4s to Denver yesterday. Hopefully its fixable.

I asked about the myrig details, but nothing from them yet. I am sure they (Ashli) will let me know about that.

So right now, its wait a few days for them to receive it, and go from there.

Aurel577

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Quote from: mamiakimo on June 13, 2017, 11:19:01 AM

Quote from: NotFuzzyWarm on June 12, 2017, 07:58:32 PM

Sorry to hear that.
Have they said what the damage is? I can think of many things such as blown internal traces, lifted pad, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

no they just told me it cannot fix
so i paid 300$ for 8 hours of hashing with 4.6TH

Ouch! I just sent a board in to Denver and waiting to hear back. I think mine is repairable as it would hash great for a while then start to show xxx's and then stop. No high HW or heat issues from what I could see, just got tired of restarting the miner every couple hours.

mamiakimo

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Quote from: NotFuzzyWarm on June 12, 2017, 07:58:32 PM

Sorry to hear that.
Have they said what the damage is? I can think of many things such as blown internal traces, lifted pad, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

no they just told me it cannot fix
so i paid 300$ for 8 hours of hashing with 4.6TH

mamiakimo

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Quote from: philipma1957 on June 12, 2017, 07:54:43 PM

Quote from: mamiakimo on June 12, 2017, 07:46:03 PM

they told me to send it to them for repair
and today they told me it's damaged and unfixable
It's fastest 300$ i lost in my entire life

where did you send it?

China?

or Colorado, USA

I just got a bill for mine which I sent to Colorado 25 to ship to them 175 to repair 25 to ship back = 225 cost. I am in New Jersey.

They did give me some mining for the 1 board about 50 bucks but could have been more if they did 1 send of btc with 1 fee for 0.0002 instead of 4 smaller payments and 4 tx id payments of 0.0002 all in all an okay experience . Since I did not send to China

USA

NotFuzzyWarm

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Sorry to hear that.
Have they said what the damage is? I can think of many things that would make a board unrepairable such as blown internal traces, lifted pads, burnt PCB, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

philipma1957

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Quote from: mamiakimo on June 12, 2017, 07:46:03 PM

they told me to send it to them for repair
and today they told me it's damaged and unfixable
It's fastest 300$ i lost in my entire life

where did you send it?

China?

or Colorado, USA

I just got a bill for mine which I sent to Colorado 25 to ship to them 175 to repair 25 to ship back = 225 cost. I am in New Jersey.

They did give me some mining for the 1 board about 50 bucks but could have been more if they did 1 send of btc with 1 fee for 0.0002 instead of 4 smaller payments and 4 tx id payments of 0.0002 all in all an okay experience . Since I did not send to China

mamiakimo

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they told me to send it to them for repair
and today they told me it's damaged and unfixable
It's fastest 300$ i lost in my entire life

philipma1957

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'The right to privacy matters'

Quote from: NotFuzzyWarm on June 12, 2017, 06:08:16 PM

Quote from: philipma1957 on June 03, 2017, 07:06:36 PM

Quote from: mamiakimo on June 01, 2017, 08:35:07 AM

i don't get there answer yet Undecided

Well I am earning on the site I am more then 0.01 earned which is nice but no info on status of the r4 board

Just got the email from Bitmain Warranty saying my s9 b13 hash board is fixed. Total cost including shipping back to me was $250 minus a very nice repair service Beta Testers discount..

The board was repaired in 2 weeks, Love it! Now to see if they include a service report at least outlining what was done to repair it...

Phil, any word on your R4 board?

not yet. I did earn a few bucks with the beta myrig maybe 25-30 lost a lot to fees.

A suggestion to them would be do not send small payments. 1 board hardly earns anything... if they took 10 days and made 1 payment fees would be 0.0002 instead of 4 or 5 x 0.0002 = 0.0008 or 0.0010

I have been exchanging messages with my rig so maybe they will give me repair info today or tommorrow.

NotFuzzyWarm

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Quote from: philipma1957 on June 03, 2017, 07:06:36 PM

Quote from: mamiakimo on June 01, 2017, 08:35:07 AM

i don't get there answer yet Undecided

Well I am earning on the site I am more then 0.01 earned which is nice but no info on status of the r4 board

Just got the email from Bitmain Warranty saying my s9 b13 hash board is fixed. Total cost including shipping back to me was $250 minus a very nice repair service Beta Testers discount..

The board was repaired in 2 weeks, Love it! Now to see if they include a service report at least outlining what was done to repair it...

Phil, any word on your R4 board?

xuy

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How is their service? Does anyone use it?

Quote from: philipma1957 on June 05, 2017, 10:24:56 AM

Quote from: italianMiner72 on June 05, 2017, 04:54:05 AM

Quote from: philipma1957 on June 05, 2017, 10:24:56 AM

Try hosting at Giga Watt they do on site repairs for all Bitmain miners, no shipping back to China!

this is a real good tip!!!
maybe do you know where are Giga Watt farm placed??
USA??? EU? CINA???

Giga-watt is in the usa in the state of washington

italianMiner72

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Quote from: italianMiner72 on June 05, 2017, 04:54:05 AM

Quote from: italianMiner72 on June 05, 2017, 04:54:05 AM

Try hosting at Giga Watt they do on site repairs for all Bitmain miners, no shipping back to China!

this is a real good tip!!!
maybe do you know where are Giga Watt farm placed??
USA??? EU? CINA???

Giga-watt is in the usa in the state of washington

thank you!
i will ask if it's possible to ship there and how much does it cost...
but i think wil be too much expensive!
let's check if they will open a farm in EU!

philipma1957

legendary

Activity: 4382

Merit: 9330

'The right to privacy matters'

Try hosting at Giga Watt they do on site repairs for all Bitmain miners, no shipping back to China!

this is a real good tip!!!
maybe do you know where are Giga Watt farm placed??
USA??? EU? CINA???

Giga-watt is in the usa in the state of washington

italianMiner72

hero member

Activity: 910

Merit: 511