I thought I should take the opportunity to set the record straight, and apologise to Betcoin.ag staff, after the dispute I was involved in with them, thankfully came to an end. After 2 weeks of stress and frustration at the thought of being ripped off for 23 bitcoins to the value of around £7000, here I stand (or sit) feeling slightly embarrassed and tremendously guilty because all my assumptions & accusations were proved to be nothing more than assumptions & accusations!
I received a direct call from Anthony @ Betcoin, who to be fair was just as suspicious as me, yet took all of about 5 minutes to reach the conclusion that this had been one great big messy misunderstanding! We had a good chat, and after Anthony explained things from his perspective a little, I was able to understand so much more as to why they would put me through such extensive security checks, but it all made so much sense, once it was explained to me. I feel really awful for not being more patient, although in my defence, and I know Anthony will agree, at a time like that, you really scrutinise every last detail, you think to much, sometimes talk to much picking up on the smallest detail as well as thinking & typing at a million miles an hour!
So, I want to just clarify that anything you may have read, posted by me, that suggested Betcoin.ag are scammers or fraudsters, I would like to confirm that this is NOT THE CASE AND I ASK YOU TO PLEASE IGNORE. Upon speaking to him, myself and my husband both concluded that we should have been a little more patient, or not so quick to pass judgement without giving them the opportunity to explain. All said and done, you learn something new every day!
Please accept this apology Anthony/Betcoin as a fresh start, I really regret getting you wrong and really appreciate that you are now paying me back the bitcoins, and we look forward very much at the prospect of playing on your site again (if I am still welcome that is?)
I'm sorry for wasting anyone else's time and also would like to offer my appreciation to those who offered me support. Could I ask politely that an Admin oversee's that Betcoin.ag has his trust rating thingy reset back to whatever it was before. I've no doubt this would have been adjusted due to my accusations.....Gulp.......xxThanksxx
Best Wishes
^Vikki xx
I'm glad to hear that everything was resolved to your satisfaction.
However, it is important to note that had BetCoin put a bit more effort into their customer service and done a better job of explaining what was going on, none of this would have had to happen.
Businesses need to understand that, regardless of how good your product or service is, in the end it's how you treat your customers that will determine whether you will have long term success or not.
