Mycelium.com has a dead link to their support documentation page

BitUsher

legendary

Activity: 994

Merit: 1035

Quote from: DaveF on October 01, 2019, 10:58:47 AM

Looking at archive.org there was never much there anyway.

https://web.archive.org/web/20180625194357/https://mycelium-support.zendesk.com/hc/en-us

-Dave

There was a bunch of old documents from what I remember, the wayback simply doesn't crawl many of these pages . I spoke to Giszmo yesterday who said he would reach out to them and he is just being paid part time which is a little odd being he is the lead dev for the wallet with the amount of ICO money just for the wallet they pulled in. (5131 BTC from my memory). Hopefully there is an explanation that comes out of this but its good to be aware and prepared

DaveF

legendary

Activity: 3500

Merit: 6320

Crypto Swap Exchange

The play store app was updated yesterday (30-Sept-2019) so they are there and working.

It does not look like the regular shutdown zendesk page. This is more of a they cancelled it page. Could be migrating, could be something else.

Looking at archive.org there was never much there anyway.

https://web.archive.org/web/20180625194357/https://mycelium-support.zendesk.com/hc/en-us

-Dave

BitUsher

legendary

Activity: 994

Merit: 1035

Quote from: jackg on September 30, 2019, 05:41:18 PM

Is there anything specific that we might be able to help with? I've used mycelium quite a bit myself.

I think this got reported at the bottom of this git issue: https://github.com/mycelium-com/wallet-android/issues/521 I'm not sure there's much more you can really do to get heir attention.

thanks for your offer to help but I stopped using that wallet years ago but also help many people and its a bit concerning that a company with so much staff and such a large ICO to pay for their wallet cannot afford to pay their small monthly zendesk bill for support and all their documentation just disappeared. They raised a hell of a lot of money on a sketchy ICO and I am wondering if they simply blew through the money and abandoned the project like many ICO's . Their lead dev Leo Wandersleb (Giszmo) merged a couple changes in September though.

I guess I'll ping giszmo on reddit to see if Mycelium is abandoned because 12 days of having their support page down is a little bit of a concern

The Sceptical Chymist

legendary

Activity: 3500

Merit: 6981

Top Crypto Casino

Huh. I don't know what that's all about, but I've heard stories of their dev team not doing any more updates for a while now. It's too bad if it's true, because I think Mycelium is one of the best Android wallets I've ever used. The only thing I ever hated about it was their fee tiers and the user's inability to set them exactly. Oh well.

Quote from: jackg on September 30, 2019, 05:41:18 PM

I'm not sure there's much more you can really do to get heir attention.

Doubtful. Like I said, my understanding is that the developers pretty much abandoned it. I don't know if that's actually the case, but I'd bet it is.

jackg

copper member

Activity: 2856

Merit: 3071

https://bit.ly/387FXHi lightning theory

Is there anything specific that we might be able to help with? I've used mycelium quite a bit myself.

I think this got reported at the bottom of this git issue: https://github.com/mycelium-com/wallet-android/issues/521 I'm not sure there's much more you can really do to get heir attention.

BitUsher

legendary

Activity: 994

Merit: 1035

https://mycelium-support.zendesk.com/

Are you migrating out of zendesk or just didn't pay the bill?

Topic: Mycelium.com has a dead link to their support documentation page (Read 186 times)