I’m not sure my wallet address changes.
Is a normal hot wallet on BitPay.
There are not even any transactions showing the Btc leaving my account
Change address is a common thing in wallets.
By the way, since there are no activities in your account, and you do not know your address then how did you know that you received 2 BTC and they gone too. I am a bit confused.
There is activity on my account and I have been using this wallet regularly.
I purchased BTC on LocalBitcoins and sent out the amount which I purchased to my BitPay wallet. I then received 2 different transactions. Firstly, I received the amount of BTC I purchased from LocalBitcoins then followed 2 BTC. I initially thought this must just be an error but then the transaction was confirmed and the balance in my account was updated to over 2 BTC and was ready to spend.
Where my confusion lies is where the transactions where in my wallet and were also confirmed, the transaction should be irreversible.
As info in the link you gave shows BitPay does have the private keys yet they can be “Backed up” does that mean I would have access to the private keys. And on BitPay website, they use “multi-signature” and keys for both “copaying” wallets can be backed up, according to the website.
Therefore, would it be possible to retrieve the missing BTC.
Perhaps this missing BTC was sent to the other BTC address which is part of the multi signature wallet.
There was not any record of the 2 BTC leaving my account and only shows the records for 2 BTC actually being received and confirmed. So if the BTC was sent out, it should leave a transaction record right?