Topic: Nano Ledger S Battery Question? - page 3. (Read 751 times)

Okay so had another hardware wallet to store it at.  But if you do not, what would you say is best thing to do?


Send btc in electrum or safe exchange like coinbase and then return the old reset nano ledger s and wait to receive new one


or


Just order a new nano ledger s and then type the same seed into it to restore it on new device and just keep the dimmed nano ledger in closet


or


Just order a new nano ledger s and then type the same seed into it to restore it on new device and ask ledger to replace your dimmed nano ledger for a new one so you have an extra one?  If you do this, do you recommend just using the same seed and then resetting the old one multiple times so its reset as oppose to using a brand new seed on the new one?  There is zero way someone could get access to your nano ledger wallet balance right assuming you put wrong pin three times and reset it?  I always was concerned if you return it... those techs could somehow get back into your ledger since its the same seed you use for new one.

I had a Trezor T with the same seed so I didn't move my funds. I have also checked my seed multiple times before. If I didn't have another hardware wallet and made sure that my seed was correct, I would have created a new wallet in Electrum and moved my funds there.

Before you returned your nano x twice... where did you send the btc to during that time?  Did you had another hardware wallet or you stored it in like electrum or an exchange?  That is what i don't want to do in the time being etc.  That is why i wouldn't want to send the nano ledger s first.

Only if you decide to return it. Contact Ledger first to see if they are going to exchange your device under warranty.


The name of the app is 'Recovery Check'. You can follow the steps fromthis article. It's completely safe. Your seed won't be exposed to the computer.

Okay will send them an email.  But if they don't allow me to get the new one and then send the old one... what do you think about just ordering the new one as is... then send the one old one back for a new one so basically i have two nano ledger s?   


I did not even think about that.  Make sense you just type in the seed in the new device and then it would show up in the new wallet.  Now if i do this, i should then immediately put wrong pin in the old nano ledger s to wipe it right?  So if you buy a new nano ledger s... this is what you would do right?  Now... would you then return the old one back to them for a new one?  That way you have two nano ledger s?  Or you think there is still a security risk because you used the same seed on the new nano ledger s?  That is why i was thinking of setting up a brand new seed because of this if i do return it. 


Okay thanks just want to confirm a word can be written twice in a seed.  And just to confirm, what is the app i download on the nano ledger s to test my seed?   Also its safe no matter what right as long as you type in the seed on your nano ledger?  A while back i heard about this but was hesistant because typing the seed anywhere got me a bit worried.

I have returned my Nano X twice. Each time they sent me a pre-paid DHL label for the return. I had to return the device before getting a replacement. E-mail Ledger with a detailed description of the problem. Don't forget to take some photos or record a short video so that they could see the problem.

Nobody here can answer that. Just drop them an email and see what they say. Either they will send you a replacement or they won't. If you don't want to send yours back first (I wouldn't either), then don't do it.

This is unnecessary. It is not necessary to configure a second Ledger device as a whole new wallet and send all your coins across. You can simply duplicate your existing wallets on the second device by setting it up with your current 24 word seed phrase. If your wallets show up on the second device, then you will know your seed was correct. Only if your seed is incorrect and you can't recover it would I go through the steps of setting up a brand new set of wallets and moving all my coins.

Yes, this is normal.

Hey all.  So I connected my nano ledger s to my laptop again and i had to do this because when i opened ledger live from my laptop, it did not display my accounts which are bitcoin and bitcoin cash.  I then added accounts and they now show up in my ledger live.



Right now, the display is extremely dim like last time.  It might even gotten a bit more dimmer. 



So as of now, I don't have the seed with me.  I will soon when i get back to the US.  I also am using the older firmware... i think 1.5 or 1.51 firmware?  Last time i did firmware update was in November.  I did not want to risk doing a firmware update now especially when my screen is dimmed.



Is there even a point of contacting nano ledger on this?  I had this device for around two years now.  I mean i don't want to return it to them.. then have them send me a replacement.  Do they even do that if its over a year?



The thing is if they were to send me a new one... then i send back the old one... i would be fine with that.



But the best situation now would be what?  I assume first thing i do is when I get back to the US and have access to my seed... download that app on the ledger and then type in my twenty four word see?  I have to type every single word one by one right?  Then once they confirm that is correct... then either use it as it is now dimmed or buy a new nano ledger s right?  Then when i get the new nano ledger s, write down the twenty four word seed.  Then send a tiny amount of btc to it.... then intentionally put wrong pin three times... then put in the twenty four word seed... then it restores... then send the rest of the btc from my old nano ledger so to the new one.  You agree that is best way for me to do this right?



Again... i never tested the seed on my nano ledger s.  But im like almost certain its correct because im very ocd when writing the seed.  The thing that did concern me was when i wrote the seed... there was a word that was repeated twice... but i asked this last time on the forum and ppl said that is normal right?



And you guys agree best thing to do is keep the nano ledger s in the original box right?  Thus no matter what temperature is your apartment or humidity, it gets the protection from the box?  Again, i left mine in a fanny pack zipped inside.  The thing though is i always kept it like that for at least one and a half years and there was no issue with it.  Such as my ledger never reset itself... no dimmed display etc.



You guys want me to post picture of how my display look here right?  If so, will post it soon.

Ouch, lol.

I'm actually glad OP asked this question, because it's something I've never even thought of--and I haven't read all the documentation about either Ledger device, and I probably ought to be more curious about the workings of them, but I'm not.  It's like all those cars I've driven in my life.  I never learned to fix anything past the basics of changing a tire or oil.

Interesting about the Nano X battery.  I don't have an X but have thought often of getting one.  Not that the battery issue concerns me, but it's good to know about.

Fabric and a zipper is not airtight, so the humidity inside the pack will be the same as the ambient humidity of the room.

Correct. If you've never used your seed to restore your wallet, then you can't really be 100% sure that it is correct.

Yeah, that's good advice. Alternatively, as I said above, if you are buying a second Ledger you can set it up with your existing seed - if the wallet/addresses match your current ones, then you'll know the seed is correct.

What do you mean airtight exactly if i have it in a fanny pack.  Its basically in a small compartment of my fanny pack, and i zippered the zipper etc... The thing is i have left it in that fanny pack like that for at least 1.5 years that way though.  Yea area is very humid.  Doesn't really matter you are at in my city unless you want to turn on your ac all day.  Thats why we got windows open all the time.


I don't have my seed compromised as far as im aware.  But i did not do the nano s reset like when i got it to confirm my 24 word is correct but i did wrote it down extremely carefully looking at it multiple times though.  HCP tells me well even though that is true, that isn't 100% because you never did the reset.  So you agree with him on this right?  But he did say when you are back in the US where i store my seed, install the recovery app and then enter your 24 word seed and it will tell you if seed is correct.  So that is best way to go right?  Do that first before doing a firmware update right just to make certain? 

Mine are not out in the open either, but they are all secured in locations without any kind of strict temperature or humidity control, so are exposed to whatever the ambient conditions in the room are. Actually, one is stored in an airtight container, so that would protect it from humidity fluctuations, but my point still stands. Having said that, it sounds like you live in a very humid environment, so my results will not necessarily be applicable to you.

If it isn't airtight, then humidity could still be a factor.

Only if you think your current seed has been compromised. If you are happy that your current seed, then simply use it to duplicate your wallets on to the second Ledger.

As per the release notes, the "random reset" bug is fixed in the 1.6.0 update... it was an issue with 1.5.5 in some specific configurations:

...which is why it only happened to a subset of users. Unfortunately, I don't see any notes anywhere on what the "specific configurations" are that trigger the reset.

It doesn't damage the device as far as I'm aware, you can simply restore using the recovery phrase. Which would be annoying, but only really an issue if you don't have your recovery phrase handy and need access to your funds in a hurry etc.

Yea for it to happen twice is very scary.  I mean if you dont have your seed ... i dont what to say.  But how does ledger have these type of bugs?  When you say the firmware bug is already fixed... u mean for those that are using 1.5.5 or the ones that are using 1.6?

Thanks for that info.  Well i also dont want to put it out in the open in case.  Where im located theft happens.  And i dont want it out in the open.  But i think the humidity could be a cause... but again its already inside a fanny pack.


Well this firmware update im concerned because i read so many ppl talk about it resetting.  Again my issue is i dont have my seed with me at the moment... but also... i never did a reset of my nano ledger ever thus to test it out 3x wrong to reset it.  But i made sure i wrote my 24 word seed correct.  So based on that, would you say best to buy another ledger device and when i get back to the US, send a test btc deposit from this ledger s to the new ledger s... then reset the new ledger s by putting wrong pin 3x.  Then reset it with the 24 word phrase with the new nano s... and then send the rest of my btc in the old nano s to the new one?  I think this is probably the safest thing to do...

Someone said there is a brightness option so that is why i ask that.  Again i never ever tried to change anything like this on the device.


I bought this nano ledger about 2 years ago.  I been using it ever since but i dont use it daily or even weekly anymore.  Previously i kept btc in electrum wallet on computer.

Maybe not probable...
but my experience was slightly different than yours.

My device already reset twice.

Once when I updated its firmware (there was a warning in the internet about this, so I was expecting)

and the second time it was completely involuntary. I just inserted my device in my computer and poof, reseted. Luckily, I had my seed close by. I noticed some other users reporting the same problem, and it was a firmware bug (already fixed and doesn't happen anymore)

I have several. They are all stored at room temperature and whatever the ambient humidity is. I've had no problems with any of them, ranging from 6 months to several years.

Potentially, yes. Condensation from high humidity can cause corrosion and short circuiting.

See my reply above here: https://bitcointalksearch.org/topic/m.53707689

Again, see my reply above. There have been a handful of reports of the same issue that you are describing. Contact Ledger support and inquire about a replacement.

I wouldn't say "probably". I've firmware updated multiple Ledger devices multiple times and never once had a device reset on me. I still wouldn't do it if I didn't have the seed to hand, but it's not a common occurrence.

I suggest That you don't do the firmware update, because it will probably reset your device.

There is no brightness control or anything   like that.

Just plug and play your device.  There is no battery.

Something is really strange here, as the questions are too dumb for someone who bought and sent bitcoins to that device.

Hi.  I apologize for this.  The thing is i haven't used my nano ledger s to send/receive btc in a while.  And i don't always connect it to my laptop if i don't do this.  Again, i do update the ledger live when i see it.  As with the firmware updates, i done i believe 2 of them.  The first one i did, had a huge issue where i had to do lot of troubleshooting and HCP helped me a lot with it. 




I took some pictures of my screen.  Do you want me to post the picture?  The issue is when i take the photos with my iphone up close, it doesn't look that blurry unless you want me to take a picture of it a bit farther?  Again, im 100% certain the screen does not look that bright like its running out of battery... which is why i asked this in the first place.  When i checked ledger site, i saw it talked about battery but then i saw it meant the nano ledger x... not the s.



There is nothing to wipe off on the ledger s... there is no dust or anything like that.  But where do you guys keep your ledger nano s?  Do you just keep it in the original box?  Or you leave it on your desk or something?  Like if your apartment is very humid, could that cause damage to it?  Im located in an area where its extremely hot/humid all year so i have to have my windows opened etc.  But keeping it in the nano ledger s box is good enough?  I actually put my nano ledger in like a fanny pack etc.



Also if you want to change the brightness, its going to display right?  The thing is i never changed the brightness ever.


But how common is the issue i have?  Again i read these ledger s goes for 5 years right?  So anyone here had the nano ledger s close to that amount of time?  I got mine back in early 2018 so around 2 years etc.  But should you look to get a replacement after the 3rd year in case?


I also like to mention...at the moment, i do not have my 24 word seed with me at the moment in my apartment.  Its in another apartment etc in another country.  So that is why when ppl say just do firmware update... im bit hesistant because i dont have my seed with me at the moment.  So any firmware update i do, i prefer to do it when i have the seed back in the USA.  I dont like keeping my seed where im located etc.