HCP, i got my new nano ledger s plus with me now.
Can you or anyone else help me with this process? You helped me few years ago and i appreciate it.
What i believe i did few years ago was when getting a new nano ledger s, i didn't restore my phrase like how they suggest you to do. Pretty sure i set it up as new device, then created new pin, got a new seed phrase which i had no use for... wrote that new seed down anyways, then enter wrong pin 3 times. Then went to restore my old nano ledger s recovery seed and that worked. Also when i did it this way, i was able to check if my device is genuine before i input my old seed phrase. You and others recommend this?
Topic: Nano Ledger S Horizontal Line Screen Issue (Read 149 times)
Hey. Don't have any repair experience They don't do repairs at all.
Well sending my device to them is definitely not what i want since if i send my nano ledger s to them, they reset it then that won't be good. Make sense to just get a new hardware wallet. Thing is i want to stay with ledger since i'm familiar with it. You agree based on this? But most people agree this is for sure a screen issue right? Only other thing i thought was maybe connect to another usb a port on my laptop or no way that could be the cause? Or what about not having updated my btc, bch and btg apps in a long time but particularly the bch and btg which are 2kb on my nano ledger s but now appears to be 36kb each? Also i can't even update all 3 apps at once because not enough space since i have another app installed and that app never had updates. So even if i remove btg app, then update btc and bch, there is no way this should fix the screen right?
Never had a backup device but get what you mean by that. However, i also don't want to be in a position where my nano ledger s won't even power on etc. Based on people experiences, if your screen has issues, does it eventually not turn on? Example my first nano ledger s got a dim screen. Months later it didn't even turn on etc. Haven't even touched that old nano ledger anymore. But would a replacement screen possibly work for that older nano ledger s or not? And eventually this nano ledger s im using now will eventually not power on anymore right because it already has these screen issues.
Well sending my device to them is definitely not what i want since if i send my nano ledger s to them, they reset it then that won't be good. Make sense to just get a new hardware wallet. Thing is i want to stay with ledger since i'm familiar with it. You agree based on this? But most people agree this is for sure a screen issue right? Only other thing i thought was maybe connect to another usb a port on my laptop or no way that could be the cause? Or what about not having updated my btc, bch and btg apps in a long time but particularly the bch and btg which are 2kb on my nano ledger s but now appears to be 36kb each? Also i can't even update all 3 apps at once because not enough space since i have another app installed and that app never had updates. So even if i remove btg app, then update btc and bch, there is no way this should fix the screen right?
Never had a backup device but get what you mean by that. However, i also don't want to be in a position where my nano ledger s won't even power on etc. Based on people experiences, if your screen has issues, does it eventually not turn on? Example my first nano ledger s got a dim screen. Months later it didn't even turn on etc. Haven't even touched that old nano ledger anymore. But would a replacement screen possibly work for that older nano ledger s or not? And eventually this nano ledger s im using now will eventually not power on anymore right because it already has these screen issues.
Yes seem like getting new device should be what i do so wanted people opinion on this. No experience with electronic repair.
Then, unless you have an interest in learning repair, I'd recommend getting a replacement device. Definitely contact Ledger support and see if they'll offer repair or replacement first though. Costs nothing to ask.Once you've sourced a replacement device (be it Ledger or something else), simply load it with the seed and away you go.
Once you have your new device setup and working, then if you decide you might want an "emergency backup" device, you can always try sourcing a replacement screen and giving it a go. If it doesn't work, you'll be out like $10 (for screen+shipping). If it does work, you will have a cheap backup device.
For now, I'd definitely stop using the current device to prevent any further damage unless you have a super urgent need to move coins (and even then, I'd recommend other solutions)
The short version is: your screen is buggered, you need a new device or screen.
Given you dislike of uncertainty and "new things", your options are:
1. Contact Ledger support and see if they'll replace the unit
2. If they won't replace it, see if you can get a discount on a new device from them
3. If they won't do a discount on a new device, then buy a new one full price
4. Buy a BIP39 compatible device from a different manufacturer
I do not recommend that you fiddle about with replacement screen options unless you have prior experience with electronics repair. It isn't exactly a super complicated process (as seen on this video: https://www.youtube.com/watch?v=hnJKEoBHZdY) and doesn't require soldering anything, but it isn't "changing a light bulb" easy.
Having said that, if the device is basically non functional, and Ledger won't replace (or provide a substantial discount) then spending a few dollars on a replacement screen from aliexpress might be worth a try as you're really got nothing left to lose at that point. You just need to ensure you buy the 12pin version of the screen (there are 8pin, 12pin and 14pin variants)
Given you dislike of uncertainty and "new things", your options are:
1. Contact Ledger support and see if they'll replace the unit
2. If they won't replace it, see if you can get a discount on a new device from them
3. If they won't do a discount on a new device, then buy a new one full price
4. Buy a BIP39 compatible device from a different manufacturer
I do not recommend that you fiddle about with replacement screen options unless you have prior experience with electronics repair. It isn't exactly a super complicated process (as seen on this video: https://www.youtube.com/watch?v=hnJKEoBHZdY) and doesn't require soldering anything, but it isn't "changing a light bulb" easy.
Having said that, if the device is basically non functional, and Ledger won't replace (or provide a substantial discount) then spending a few dollars on a replacement screen from aliexpress might be worth a try as you're really got nothing left to lose at that point. You just need to ensure you buy the 12pin version of the screen (there are 8pin, 12pin and 14pin variants)
HCP thank you for your reply. Was hoping you would respond as you helped me a while back with this.
Yes seem like getting new device should be what i do so wanted people opinion on this. No experience with electronic repair.
Can you check the message i just sent you now? Thank you so much man.
Yea the thing is not for sure the seed is correct. So that is why getting a new hardware wallet seem to be the best idea. The thing is if the current nano ledger s won't 'turn on, that would make the situation worst.
The thing is if i were to try to send btc from my current nano ledger s right now, i am pretty certain when it ask me to confirm the btc address and everything, it would be real hard to read the screen. Like you probably could only try to read the bottom half of each letter and number... does that make sense? Pretty sure about this because when trying to confirm a hash for another coin that uses the nano ledger s but have to use a 3rd party wallet... imagine a coin that doesn't work with ledger live directly... well the has was basically unreadable almost. You could only look at the bottom half of each letter and number but it's real hard. So you still recommend that? The only other method would be then buy a replacement screen but isn't there a risk of damaging the device as well? So sending the btc while you can't make out the btc address still be method you choose before replace nano screen? Again, there is very good chance i would damage the screen replacing it
Yea the air gap computer is way out of my level. Well the thing is im familiar with how ledger and ledger live works. So shouldn't i stick with it for now? Well isn't trezor one not that secure? But the trezor T is? They no longer sell the nano s anymore... just nano s plus or the nano x. But the last thing i want to do now is have my current nano s not power on correct? So get new wallet first?
The thing is if i were to try to send btc from my current nano ledger s right now, i am pretty certain when it ask me to confirm the btc address and everything, it would be real hard to read the screen. Like you probably could only try to read the bottom half of each letter and number... does that make sense? Pretty sure about this because when trying to confirm a hash for another coin that uses the nano ledger s but have to use a 3rd party wallet... imagine a coin that doesn't work with ledger live directly... well the has was basically unreadable almost. You could only look at the bottom half of each letter and number but it's real hard. So you still recommend that? The only other method would be then buy a replacement screen but isn't there a risk of damaging the device as well? So sending the btc while you can't make out the btc address still be method you choose before replace nano screen? Again, there is very good chance i would damage the screen replacing it
Yea the air gap computer is way out of my level. Well the thing is im familiar with how ledger and ledger live works. So shouldn't i stick with it for now? Well isn't trezor one not that secure? But the trezor T is? They no longer sell the nano s anymore... just nano s plus or the nano x. But the last thing i want to do now is have my current nano s not power on correct? So get new wallet first?
The short version is: your screen is buggered, you need a new device or screen.
Given you dislike of uncertainty and "new things", your options are:
1. Contact Ledger support and see if they'll replace the unit
2. If they won't replace it, see if you can get a discount on a new device from them
3. If they won't do a discount on a new device, then buy a new one full price
4. Buy a BIP39 compatible device from a different manufacturer
I do not recommend that you fiddle about with replacement screen options unless you have prior experience with electronics repair. It isn't exactly a super complicated process (as seen on this video: https://www.youtube.com/watch?v=hnJKEoBHZdY) and doesn't require soldering anything, but it isn't "changing a light bulb" easy.
Having said that, if the device is basically non functional, and Ledger won't replace (or provide a substantial discount) then spending a few dollars on a replacement screen from aliexpress might be worth a try as you're really got nothing left to lose at that point. You just need to ensure you buy the 12pin version of the screen (there are 8pin, 12pin and 14pin variants)
Given you dislike of uncertainty and "new things", your options are:
1. Contact Ledger support and see if they'll replace the unit
2. If they won't replace it, see if you can get a discount on a new device from them
3. If they won't do a discount on a new device, then buy a new one full price
4. Buy a BIP39 compatible device from a different manufacturer
I do not recommend that you fiddle about with replacement screen options unless you have prior experience with electronics repair. It isn't exactly a super complicated process (as seen on this video: https://www.youtube.com/watch?v=hnJKEoBHZdY) and doesn't require soldering anything, but it isn't "changing a light bulb" easy.
Having said that, if the device is basically non functional, and Ledger won't replace (or provide a substantial discount) then spending a few dollars on a replacement screen from aliexpress might be worth a try as you're really got nothing left to lose at that point. You just need to ensure you buy the 12pin version of the screen (there are 8pin, 12pin and 14pin variants)
The issue here is i have the seed but not for sure it's correct. So based on that, just get a new nano ledger s plus then right? Then if the seed isn't correct, still have the old nano ledger s with the messed up screen? Am pretty sure you can still send btc from it but when it ask you to confirm the btc address, it would be almost unreadable as the top half won't be readable. Reason is because when trying to confirm a hash, you can't really make out the address. So this situation, get a new nano ledger s plua and don't plug the old nano ledger s into my laptop then?
Since you are concerned that your seed phrase backup may have errors, I think you are indeed better off getting a new hardware wallet to test your seed before making any changes to your current hardware wallet. If you do get a new hardware wallet and you find that your seed phrase backup is FUBAR, then you can just create a new seed for your new hardware wallet and send all the funds from your old one.
There are other ways to check your seed without buying a new device, but I would only recommend doing so on an air-gapped computer. I'm reluctant to send you down that path because it does require some technical skills.
If you plan to buy a new hardware wallet, I suggest you look at other brands. The Trezor One is a much more reliable and dependable hardware wallet, in my opinion, and the price is about the same as the Nano S Plus. Your current seed phrase won't care if you restore it to a Ledger device or any other hardware wallet compatible with Bip39 seeds. Regardless of which hardware wallet you choose you'll still be able to test the validity of your current seed backup.
Hi jerry0, since you asked me to respond here I'll do so, but I'm afraid there's little I can add. I used to own a Nano-S, still own a Nano-X, but I haven't used any Ledger wallet as my main wallet, so I haven't had the chance to break one. But, knowing what I know about electronics in general; I don't think the dead pixels on your screen are going to magically recover, no matter how many times you unplug and plugin your Nano-S.
I see from another thread you started that you've reached out to Ledger support: If they replace your Nano-S or send you a replacement screen for free, then you're back in business. If they don't do either I suggest you look at other hardware wallet manufacturers.
I see from another thread you started that you've reached out to Ledger support: If they replace your Nano-S or send you a replacement screen for free, then you're back in business. If they don't do either I suggest you look at other hardware wallet manufacturers.
Hey thanks for the response. So based on what i described with my screen, basically it would be impossible for the screen to get back to normal? Wondering if i remove btg app and then update the btc and bch app, my btc, bch and btg apps are not up to date, doing that probably wouldn't do anything right? Trying another usb a port won't either or worth a try? Also heard it's possible a nano ledger can reset if you unplug and plug baick repeatedly?
No i didn't contact them yet. They don't answer weekends and can't even send an email. Has anyone here gotten a messed up screen whether horizontal line or whatever and it fixed itself or that isn't possible.
The issue here is i have the seed but not for sure it's correct. So based on that, just get a new nano ledger s plus then right? Then if the seed isn't correct, still have the old nano ledger s with the messed up screen? Am pretty sure you can still send btc from it but when it ask you to confirm the btc address, it would be almost unreadable as the top half won't be readable. Reason is because when trying to confirm a hash, you can't really make out the address. So this situation, get a new nano ledger s plua and don't plug the old nano ledger s into my laptop then?
Hi jerry0, since you asked me to respond here I'll do so, but I'm afraid there's little I can add. I used to own a Nano-S, still own a Nano-X, but I haven't used any Ledger wallet as my main wallet, so I haven't had the chance to break one. But, knowing what I know about electronics in general; I don't think the dead pixels on your screen are going to magically recover, no matter how many times you unplug and plugin your Nano-S.
I see from another thread you started that you've reached out to Ledger support: If they replace your Nano-S or send you a replacement screen for free, then you're back in business. If they don't do either I suggest you look at other hardware wallet manufacturers.
I see from another thread you started that you've reached out to Ledger support: If they replace your Nano-S or send you a replacement screen for free, then you're back in business. If they don't do either I suggest you look at other hardware wallet manufacturers.
Okay so it has to be the screen. Anyone else? Well has anyone bought one and what site and was it easy or medium or difficult to fix?
Meant by say the seed i have is not correct, and i enter the seed in a brand new nano ledgers plus, well it that is the case, i still have the old nano ledger s right now with me so i could either try sending the btc from it, or get a replacement screen for it to try to fix it?
But if i were to just get a replacement screen and try to fix it, say the nano ledger goes bad somehow...then i order a nano ledger s plus and put in the seed and it isn't correct, then that would be the worst. Meant not sure if the seed is correct.
Well i only used the nano ledger s and familiar with it. So shouldn't i stick with that as oppose to go with trezor or some other wallet? Anyone know if the nano ledger s plus has many issues?
Well i opened one of my other coins app and when i did that, it ask to verify the hash on my nano ledger s screen. The hash was in three parts... but when you look at the hash, you can't even read it because the top half is cut off... does that make sense? So when you right click to look at part two or three of the hash, you can't make it out. So the issue if say i open the btc app and try to send btc, well the issue is i wouldn't even be able to read the btc address im sending to... make sense? Also i do not want to send the btc to another addresss.
So based on all this information, safest thing is buy a new nano ledger s plus then? So in a way it's similar to how someone has a messed up nano ledger whether it's screen or firmware, and that person either isn't sure their seed is correct or don't have their seed?
Yes i don't like trying new things. So anytime there is issue with my nano ledger whether screen or firmware, it's a huge pain because want to make sure i don't make a mistake.
So the simplest thing seem to be get new nano ledger s plus... then enter the seed and restore accounts that way.
Should i not bother connecting the nano ledger s to the laptop anymore in case it gets worst where the screen might not power on? Old nano ledger s had the screen dim issue and then wouldn't turn on months later. This nano ledger s has like horizontal line in middle where you can only read the bottom part of the pin numbers when entering it. But when you look at the hash, it's basically unreadable because there is a horizontal line. The one strange thing is after you enter the pin and browse through the apps on the ledger screen like btc, bch and btg, you could definitely read those? So want to know anyone had this exact screen issue.
So just tested it again. Went and plugged my nano ledger s in my laptop again. Notice again that when i enter my pin, you don't see the top part of the number but when you left or right click it to get to that number of the pin, you can tell what number you are typing before you press enter since the numbers go up in order.
After entering pin, all my apps like btc, bch, btg shows and even though it is visible there seem to be a horizontal line that goes through... but the thing is it doesn't seem to obstruct the words that much like the top of the numbers of the pin? Example when scrolling through the apps like install app, you don't see the full letters but clearly readable. Now when you click on ledger manager on ledger live, it would ask you to allow ledger or deny manager on the nano ledger s screen. Here... the words Allow Ledger is clearly visible...but the word manager.... like the top half of manager is cut off with a line? Same with how deny ledger is clearly visible but manager ... the top half of it is cut off.
Also notice this. Shows on ledger live my firmware is up to date. Shows 100kb used up but still have free space.
This is with
btc 62kb
bch 2kb
btg 2kb
waves 34kb
So i still have over 30kb free.
Now new updates show
btc 56kb
bch 36kb
btg 36kb
So the reason i can't update all because i don't have enough space right? So you recommend i delete btg from it and update btc and bch apps? Only have coins on btc and bch.
Is it possible my screen acting like this because my coin apps haven't been updated for a long time or that not possible? Firmware always been updated but they haven't had any firmware updates in about 1.5 years.
Should i delete btg app and then update the btc and bch apps? No clue those other apps went fro 2kb to over 36kb. But i will still have enough space with btc, bch and waves.
Anyway i can do another test or is this 100% the screen? Try another usb port to plug in? Or that won't matter?
Won't do it now but would a reset possibly fix this screen issue? The big issue here is if i try to send btc to another address now, i'm positive i won't be able to read the address as confirmation because when i tried to log into waves app, it ask me to look at the hash in 3 parts but it isn't readable... the top half.
Such that imagine it was
h5gf56hgf8kh21ed gfkjljjfo32bq fs8da5f4d5sf6s
well you can't read the top half of each number or letter so you would have to sort of guess if it is the correct address.
Thoughts on this?
Meant by say the seed i have is not correct, and i enter the seed in a brand new nano ledgers plus, well it that is the case, i still have the old nano ledger s right now with me so i could either try sending the btc from it, or get a replacement screen for it to try to fix it?
But if i were to just get a replacement screen and try to fix it, say the nano ledger goes bad somehow...then i order a nano ledger s plus and put in the seed and it isn't correct, then that would be the worst. Meant not sure if the seed is correct.
Well i only used the nano ledger s and familiar with it. So shouldn't i stick with that as oppose to go with trezor or some other wallet? Anyone know if the nano ledger s plus has many issues?
Well i opened one of my other coins app and when i did that, it ask to verify the hash on my nano ledger s screen. The hash was in three parts... but when you look at the hash, you can't even read it because the top half is cut off... does that make sense? So when you right click to look at part two or three of the hash, you can't make it out. So the issue if say i open the btc app and try to send btc, well the issue is i wouldn't even be able to read the btc address im sending to... make sense? Also i do not want to send the btc to another addresss.
So based on all this information, safest thing is buy a new nano ledger s plus then? So in a way it's similar to how someone has a messed up nano ledger whether it's screen or firmware, and that person either isn't sure their seed is correct or don't have their seed?
Yes i don't like trying new things. So anytime there is issue with my nano ledger whether screen or firmware, it's a huge pain because want to make sure i don't make a mistake.
So the simplest thing seem to be get new nano ledger s plus... then enter the seed and restore accounts that way.
Should i not bother connecting the nano ledger s to the laptop anymore in case it gets worst where the screen might not power on? Old nano ledger s had the screen dim issue and then wouldn't turn on months later. This nano ledger s has like horizontal line in middle where you can only read the bottom part of the pin numbers when entering it. But when you look at the hash, it's basically unreadable because there is a horizontal line. The one strange thing is after you enter the pin and browse through the apps on the ledger screen like btc, bch and btg, you could definitely read those? So want to know anyone had this exact screen issue.
So just tested it again. Went and plugged my nano ledger s in my laptop again. Notice again that when i enter my pin, you don't see the top part of the number but when you left or right click it to get to that number of the pin, you can tell what number you are typing before you press enter since the numbers go up in order.
After entering pin, all my apps like btc, bch, btg shows and even though it is visible there seem to be a horizontal line that goes through... but the thing is it doesn't seem to obstruct the words that much like the top of the numbers of the pin? Example when scrolling through the apps like install app, you don't see the full letters but clearly readable. Now when you click on ledger manager on ledger live, it would ask you to allow ledger or deny manager on the nano ledger s screen. Here... the words Allow Ledger is clearly visible...but the word manager.... like the top half of manager is cut off with a line? Same with how deny ledger is clearly visible but manager ... the top half of it is cut off.
Also notice this. Shows on ledger live my firmware is up to date. Shows 100kb used up but still have free space.
This is with
btc 62kb
bch 2kb
btg 2kb
waves 34kb
So i still have over 30kb free.
Now new updates show
btc 56kb
bch 36kb
btg 36kb
So the reason i can't update all because i don't have enough space right? So you recommend i delete btg from it and update btc and bch apps? Only have coins on btc and bch.
Is it possible my screen acting like this because my coin apps haven't been updated for a long time or that not possible? Firmware always been updated but they haven't had any firmware updates in about 1.5 years.
Should i delete btg app and then update the btc and bch apps? No clue those other apps went fro 2kb to over 36kb. But i will still have enough space with btc, bch and waves.
Anyway i can do another test or is this 100% the screen? Try another usb port to plug in? Or that won't matter?
Won't do it now but would a reset possibly fix this screen issue? The big issue here is if i try to send btc to another address now, i'm positive i won't be able to read the address as confirmation because when i tried to log into waves app, it ask me to look at the hash in 3 parts but it isn't readable... the top half.
Such that imagine it was
h5gf56hgf8kh21ed gfkjljjfo32bq fs8da5f4d5sf6s
well you can't read the top half of each number or letter so you would have to sort of guess if it is the correct address.
Thoughts on this?
You've got to be kidding me... After what you've experienced from using their product, you're thinking about buying another one from Ledger! Why?
OP is historically (just look at his posts!) unsure about each and every step he makes. I think that he's also pretty much afraid of new hardware.
Based on this, picking a new Ledger Nano S plus (not Nano X!) makes sense for him. Else I would clearly go for Trezor or SeedSigner...
Anyone had this happened?
You can buy a replacement screen but is it hard to replace it? Anyone done this? And this is for sure a screen issue?
That second situation would mean it's not the screen? Or it may or may not be the screen?
- The screen is definitely the culprit: e.g. Ledger Nano S Lines of Dead Pixels on Screen- It's not that hard to replace its screen, but depending on your tools and skills, you might face some difficulties: Ledger Nano S Oled Screen Replacement
No way they send me a replacement right since they done it once already?
There's no harm in asking!Should i not touch or plug in the nano s into my laptop until i get a new one? Since doing that might mean the nano ledger might not even power on anymore?
I failed to see any connection between the above two.Also have the seed with me but not 100%.
Where is the rest?So based on that, get a new nano ledger s or x right? Since if you buy a replacement screen and something messes up, then it isn't good?
You've got to be kidding me... After what you've experienced from using their product, you're thinking about buying another one from Ledger! Why?- You mentioned earlier you can still send your bitcoins to another address, so do that if you're worried replacing the screen might turn your Nano S into a worthless piece of a stick!
Have not used my old nano ledger s in a while. Tried to plug into laptop recently and i notice a horizontal line across the screen when entering the pin. Am able to enter in my pin but the issue is you can't see the top part of the number so when going through the numbers, looking at the bottom half of the numbers you can sort of tell what numbers you are scrolling since well it goes in order. Then enter and when i'm on the screen and use the arrow keys to move around different apps, there is that horizontal line that seem to block a bit of the letters? But you can tell its btc, bch app etc when right clicking and scrolling.
Unplugged nano ledger s and then went to enter pin again and then notice again the horizontal line where you don't actually see the full number of the pin you press. But you can see the bottom half of the number so you could still tell what numbers you are entering in the pin.
When i went to ledger manager on ledger live, it would ask you on the ledger screen if you want to allow or deny the app. The issue is when you right click the arrow on the ledger to choose to accept or deny you see the words are faded because of that line. Anyone had this happened?
Another strange thing i notice was it shows i don't have enough space to update my apps on ledger live? Only have a few apps, btc, bch etc and it shows i still have 100kb free so why no space? is it because bch and btg are now bigger kb or somethng? Only time i did update on the nano ledger s is when firmware update so i update that and my coin apps. Notice there hasn't been any firmware update for long time so didn't bother with any of the coin app updates.
Years ago i had screen issue with the S and they sent me a new one. Had this for over two years so i assume they would not replace it a second time especially since it is discontinued? What are my options? No way they send me a replacement right since they done it once already? Went to click on one of the other coinapps on the ledger screen, not btc but another coin, and when it ask to confirm the hash on the ledger screen, well this isn't possible because that horizontal line literally covers the top half so you can't even read the hash or address to confirm. This would also mean if i were to try to send btc or or any other coin, aren't I going to have an issue because when it ask you to verify the btc address on the ledger, well you can't because the top half of the letters are cutoff because of the screen?
What are my options right now? Should i contact ledger on this and how? Their website seem to allow you to ask for support but then at the end, you just get a form to fill out your name, phone, address? That is how they do things now? How long they take? Will this take weeks or more?
You can buy a replacement screen but is it hard to replace it? Anyone done this? And this is for sure a screen issue?
Should i not touch or plug in the nano s into my laptop until i get a new one? Since doing that might mean the nano ledger might not even power on anymore? Anyone here had this happen to multiple ledger devices especially the old nano ledger s?
Also have the seed with me but not 100%.
So based on that, get a new nano ledger s or x right? Since if you buy a replacement screen and something messes up, then it isn't good?
But if some issue, well at least you could still somewhat use the old nano ledger s even though when it ask you to confirm the transaction to send the btc, well even looking at the bottom half of each letter for the btc address send confirmation, you could sort of tell it is the same btc address you are sending to? So any issue recovering on a new ledger, well at least you could maybe send the btc with a messed up screen or you then just buy a replacement screen?
Has anyone here bought a replacement screen and then messed up their nano ledger s to where nothing powers on?
Recall a while back people said if there is some issue with your nano ledger, always get a new one and enter seed in it to recover. But if wrong seed, well you still have your old nano ledger to where you could maybe fix it.
So thoughts on this situation? The fact that i connect the nano ledger s to my laptop and laptop recognizes it with that sound and i could still enter my pin even though top half of screen is unreadable is at least better than if it didn't power on at all right? That second situation would mean it's not the screen? Or it may or may not be the screen? Years ago my old nano ledger s had dim screen. Then months later it would't even turn on and then had to get replacement.
Unplugged nano ledger s and then went to enter pin again and then notice again the horizontal line where you don't actually see the full number of the pin you press. But you can see the bottom half of the number so you could still tell what numbers you are entering in the pin.
When i went to ledger manager on ledger live, it would ask you on the ledger screen if you want to allow or deny the app. The issue is when you right click the arrow on the ledger to choose to accept or deny you see the words are faded because of that line. Anyone had this happened?
Another strange thing i notice was it shows i don't have enough space to update my apps on ledger live? Only have a few apps, btc, bch etc and it shows i still have 100kb free so why no space? is it because bch and btg are now bigger kb or somethng? Only time i did update on the nano ledger s is when firmware update so i update that and my coin apps. Notice there hasn't been any firmware update for long time so didn't bother with any of the coin app updates.
Years ago i had screen issue with the S and they sent me a new one. Had this for over two years so i assume they would not replace it a second time especially since it is discontinued? What are my options? No way they send me a replacement right since they done it once already? Went to click on one of the other coinapps on the ledger screen, not btc but another coin, and when it ask to confirm the hash on the ledger screen, well this isn't possible because that horizontal line literally covers the top half so you can't even read the hash or address to confirm. This would also mean if i were to try to send btc or or any other coin, aren't I going to have an issue because when it ask you to verify the btc address on the ledger, well you can't because the top half of the letters are cutoff because of the screen?
What are my options right now? Should i contact ledger on this and how? Their website seem to allow you to ask for support but then at the end, you just get a form to fill out your name, phone, address? That is how they do things now? How long they take? Will this take weeks or more?
You can buy a replacement screen but is it hard to replace it? Anyone done this? And this is for sure a screen issue?
Should i not touch or plug in the nano s into my laptop until i get a new one? Since doing that might mean the nano ledger might not even power on anymore? Anyone here had this happen to multiple ledger devices especially the old nano ledger s?
Also have the seed with me but not 100%.
So based on that, get a new nano ledger s or x right? Since if you buy a replacement screen and something messes up, then it isn't good?
But if some issue, well at least you could still somewhat use the old nano ledger s even though when it ask you to confirm the transaction to send the btc, well even looking at the bottom half of each letter for the btc address send confirmation, you could sort of tell it is the same btc address you are sending to? So any issue recovering on a new ledger, well at least you could maybe send the btc with a messed up screen or you then just buy a replacement screen?
Has anyone here bought a replacement screen and then messed up their nano ledger s to where nothing powers on?
Recall a while back people said if there is some issue with your nano ledger, always get a new one and enter seed in it to recover. But if wrong seed, well you still have your old nano ledger to where you could maybe fix it.
So thoughts on this situation? The fact that i connect the nano ledger s to my laptop and laptop recognizes it with that sound and i could still enter my pin even though top half of screen is unreadable is at least better than if it didn't power on at all right? That second situation would mean it's not the screen? Or it may or may not be the screen? Years ago my old nano ledger s had dim screen. Then months later it would't even turn on and then had to get replacement.
Jump to: