Need urgent help with my Electrum wallet

HCP

legendary

Activity: 2086

Merit: 4363

Quote from: hektros99 on August 16, 2020, 07:29:25 AM

The error message says in broken english "It was not possible to obtain this unit, searchway or file. You may not have right authorization to reach this file"'

Quote from: hektros99 on August 16, 2020, 08:08:06 AM

Thanks guys for the help! Problemo solvedo Grin

I could kiss you right now

Let me guess... Your Antivirus/Antimalware was blocking the installer and/or the application from running? Huh

Either that, or simply running as Administrator would probably have solved the issue.

Botnake

hero member

Activity: 2856

Merit: 667

Have you check the wallet address and see if the balance is still available?

You can also try to download new installer and install it in different computer, it could be that your computer has a problem, either virus so the file/s are corrupted. As long as you can check the balance and it's intact, there's nothing to worry as you can certainly recover your funds with your keys.

bob123

legendary

Activity: 1624

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Your wallet file is not deleted when you uninstall electrum.

Also, the verification of the signature is not a mandatory step, but highly recommended to make sure you are not using a malicious version from a fake site.
You can find a tutorial on electrum.org.

Additionally, you should have a (non-digital) backup of your mnemonic code (the 12/24 words). You can't always rely on your AppData folder to be intact.

Quote from: khaled0111 on August 16, 2020, 09:58:31 AM

By "The long puzzle", do you mean the 12 words? It's called a "seed" and it's all you need to restore your wallet. You don't need the password when restoring from seed.

You can protect the mnemonic code with a passphrase. But that's not the password used for accessing the electrum wallet.

khaled0111

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Quote from: hektros99 on August 16, 2020, 08:08:06 AM

Thanks guys for the help! Problemo solvedo Grin

I could kiss you right now

happy to know you were able to solve the problem.It would be great if you share with us how exactly did you solve it so others can learn from it and don't make the same mistake.
I suppose you downloaded a corrupt file and didn't install the wallet in first place!

Quote from: hektros99 on August 16, 2020, 07:17:37 AM

i have my password and the long puzzle I just need help getting back into my wallet.

By "The long puzzle", do you mean the 12 words? It's called a "seed" and it's all you need to restore your wallet. You don't need the password when restoring from seed.

hektros99

newbie

Activity: 3

Merit: 0

Thanks guys for the help! Problemo solvedo Grin

I could kiss you right now

edit: the "broken english" part was my broken english since the error message was typed in swedish

nc50lc

legendary

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Self-proclaimed Genius

The "Broken English" alone is suspicious enough, are you sure that you're downloading from the official website?
You can use the stand-alone version that's not required to be installed but I suggest you to use the latest version instead.

By the way, the current download links in the website doesn't have 3.3.4 aside from the "previous releases".

hektros99

newbie

Activity: 3

Merit: 0

I have not validated the installer. Didnt have to do it the first time so not sure what more I have to do.

The error message says in broken english "It was not possible to obtain this unit, searchway or file. You may not have right authorization to reach this file"'

What i worry about now is that when i uninstalled the first time when my 3.3.4 version didnt work. I also removed my wallet which i just noticed.

And as i wrote, i just sent alot of bitcoins to this wallet. Which i cant reach now... Sad

jackg

copper member

Activity: 2856

Merit: 3071

https://bit.ly/387FXHi lightning theory

Don't run versions below 3.3.4

My mnemonic from. V 2.8 still works fine on electrum v4.

Check you got it from electrum.org and went there instead of using a site the electrum 3 version pointed you to.

To restore a wallet with the new version:
Input a name or leave it as is when opened > then click "standard wallet" > "I already have a seed" (2nd option) and put in your seed on the next screen and follow the setup through and you should see your old wallet. Don't run anything if the old wallet suggested you install it and if you use a search engine to find their website, look for the top option that isn't marked as an ad.

ranochigo

legendary

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Did you validate the installer using ThomasV's PGP?

Could you give a more detailed error message? Your post doesn't say much about what's wrong.

hektros99

newbie

Activity: 3

Merit: 0

Hello

Today i tried logging into my electrum but i kept getting an error message that "i might not have authorization bla bla"

I stupidly uninstalled it and tried to reinstall same version 3.3.4 that i have been using for years.. now I get the same error message when i try to install the same "setup.exe" version on the website.

My problem is that i just sent bitcoins to this wallet and now i dont know how to reach it. It doesnt work with the new version.... i have my password and the long puzzle I just need help getting back into my wallet.

Thanks

Topic: Need urgent help with my Electrum wallet (Read 184 times)